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One of our laptops is infected with bankerfox.a and nugel. When I download any of the online virus removal tools (malwarebytes and a couple of others), when I try to run the program the computer says it can't run it because its infected, and then automatically directs me to its internal (I guess) Antivirus Soft ad and tells me to buy it. I can't even tell if Antivirus Soft is a real program, and I'm not entering my credit card information into an infected computer. Do you know how to get around this?
Boot Windows into Safe Mode (press and hold F8 while starting up) and then try running the removal programs. This does not always work, but it often yields results.
Thanks, Tek. As this thread winds down (due to the problem being solved), I would hope that people coming to the forum for help would click on the "Search This Forum" link and type in "Virus" before starting a new thread. Although this one was different, that search would have saved several threads on the Antivirus 2009 (and similar variants) extortion-ware-type product.
I know 3 people who have had that and it tried to get on my own PC but Avast alerted me and I was able to stop it.
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