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Old 02-09-2010, 11:50 AM
 
1,803 posts, read 4,120,213 times
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Quote:
Originally Posted by DKVA View Post
My daughter was having the same exact problem with her Toshiba laptop.
We are not computer people- it was becoming very frustrating for her.
After a lot of googling it sounded like it could be a very dusty heat sink. It didn't sound that hard and decided to try it before having to bring it in for repair. Googled for instructions for her model-she followed the instructions very carefully. It worked-no more shutting down!
thank you i will look into this
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Old 02-09-2010, 12:12 PM
 
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An unannounced, abrupt, complete shutdown sounds like an overheating problem. Where does this laptop sit when it shuts down? Find it's vent, some grilled area on the side or bottom. Have you sprayed some compressed air into those vents. Can you remove the keyboard to view the CPU? In your home, do you have any furr balls that collect in corners? If so, this might be an indicator of dust that will/could collect in the vents of the laptop.
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Old 02-09-2010, 01:34 PM
 
Location: Silicon Valley
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If you think the problem is overheating, you can install a piece of software that will monitor the temperature sensors on your laptop. One such piece of software is called "Notebook Hardware Control". I run it on my work laptop and it's set to pop up a little balloon when CPU temps hit 80 degrees C. Also check the event viewer for system events - there might be a clue there (right click on "My Computer", select Manage then Event Viewer).
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Old 02-09-2010, 02:08 PM
 
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Quote:
Originally Posted by WillysB View Post
An unannounced, abrupt, complete shutdown sounds like an overheating problem. Where does this laptop sit when it shuts down? Find it's vent, some grilled area on the side or bottom. Have you sprayed some compressed air into those vents. Can you remove the keyboard to view the CPU? In your home, do you have any furr balls that collect in corners? If so, this might be an indicator of dust that will/could collect in the vents of the laptop.
I will use some compressed air b/c I have a very dusty home.

The computer sits on my table, which is protected by tables leaves to prevent heat damage to the table. So maybe that is causing extra heat? The pads are kind of like hot plates for pots, pans, etc. But the thing is I have always had my computere here so maybe dust has just built up. I will try the compressed air today. Thanks everyone!

BTW, I ran spybot and I think everything checked out pretty much ok.
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Old 02-13-2010, 04:54 PM
 
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Update...I think it was overheating.

I placed it on coasters, and hit the fans with some compressed air and voila, it has not turned off since!! This has been about 3 days now of no shut down so things are looking good! Thanks all!!!
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Old 02-13-2010, 06:19 PM
 
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could be a bad processor or ram.

edit seen update, could be overheating but you could have damaged the processor, so be careful from now on.
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Old 02-13-2010, 06:37 PM
 
Location: LI/VA/IL
2,480 posts, read 3,023,732 times
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So glad to hear you had an easy solution! In going forward if your laptop starts shutting down again ,clean out the heat sink-it's not hard-my 15 year old daughter did it!
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