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Old 03-09-2010, 12:40 PM
 
2 posts, read 4,862 times
Reputation: 11

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Help! I purchased a new ipod, and now iTunes won't recognize it. It recognized the old one just fine, but the old one is broke...so I bought a new one. When I plug it in, iTunes says "iTunes does not recognize this device. Please unplug and try again"...which of course I've done several times. I've rebooted, reinstalled, tried everything. I reset the ipod and erased iTunes sync history. Still nothing. How do I get iTunes to essentially erase it's memory of the OLD ipod and only recognize the new?
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Old 03-09-2010, 03:08 PM
 
Location: CLT native
4,280 posts, read 10,148,583 times
Reputation: 2282
What iTunes version?
What OS version?
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Old 03-09-2010, 03:12 PM
 
2 posts, read 4,862 times
Reputation: 11
It's the latest iTunes version, since I uninstalled and reinstalled today...so 9.0.3 I believe. And I'm running XP.
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Old 03-10-2010, 11:04 AM
 
Location: N.W. Austin.
803 posts, read 2,631,449 times
Reputation: 547
You could jump through hoops to defeat the Digital Rights Management, or you could just call Apple and tell them the problem and have them take care of it for you. I recommend the latter.
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Old 03-10-2010, 09:41 PM
 
1,097 posts, read 3,621,973 times
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It has nothing to do with defeating DRM. It's most likely a problem with the services that are supposed to start up when you run iTunes, and Apple isn't going to be able to help the OP with anything, apart from telling her to reinstall iTunes. There are some websites she can find that may help with this if she googles the error message she's getting: iTunes does not recognize this device - Google Search
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