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Old 09-06-2011, 03:34 PM
 
Location: Delaware
4 posts, read 9,129 times
Reputation: 10

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We're all set to move to Vernon, CT in about 3 weeks. The only thing that needs to be decided is what cable+internet company we should go with. We've always gone with Comcast till now but in the Vernon area AT&T U-verse seems to have a better deal. Could you please comment on the quality of the TV (we'll be getting HD service), internet speeds of U-verse and customer service?

Thanks
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Old 09-06-2011, 09:18 PM
 
Location: Coastal Connecticut
14,719 posts, read 17,938,672 times
Reputation: 3333
I quite like U-Verse better than Cablevision/Optimum and Charter. More channels (especially in HD), better prices, MUCH better customer service.

I had issues with the Internet due to a bad router for the first 6 months, but all is well now.
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Old 09-07-2011, 06:58 AM
 
Location: Middlesex
1,292 posts, read 2,081,097 times
Reputation: 1337
Quote:
Originally Posted by mkiv808 View Post
I quite like U-Verse better than Cablevision/Optimum and Charter. More channels (especially in HD), better prices, MUCH better customer service.
really? i hate Att customer service mainly because they seem to do their best to avoid talking to you by throwing a zillion menus at you when you call the support number. i like UVerse too but can't stand having to call them. luckily that need doesn't arise very often.
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Old 09-07-2011, 02:30 PM
 
184 posts, read 234,804 times
Reputation: 55
I'd recommend Comcast.
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Old 09-07-2011, 02:41 PM
 
277 posts, read 807,977 times
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Slipperman, you might be calling the wrong number. Call the Customer Service number on your bill if you ever need help, it takes maybe 1-2 menus to get to a real person.

I have plain old AT&T DSL (3mbps) and it's pretty good considering how cheap it is. Right now I pay $15/mo, although I might upgrade to 6mbps for $20/mo next year. Comcast is something like $60.
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Old 09-07-2011, 02:45 PM
 
184 posts, read 234,804 times
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Bomgd3- I agree DSL is a far better deal for internet only.
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Old 09-07-2011, 06:30 PM
 
521 posts, read 971,226 times
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I'd avoid U-verse AT&T internet at all costs, OP!
They've had numerous problems and they are awful at customer service. Our friend took their "bundle" offer and they've completely ripped them off!

go with comcast, at least they'll help you if something goes wrong with their system. Our friend had problems from the get-go with AT&T u-verse and after spending nearly 6 hours on the phone & the internet no one, I repeat NO ONE would help them!

They are ripoff artists, OP! Don't go there! You'll be very sorry if you do. Also their internet u-verse is very slow! Very slow, for broadband..
If you have to go with AT&T, get the DSL, you're right previous poster, it's only $15, and the u-verse internet is certainly not worth much more than that!
They have problems with their TV service too.. I wish AT&T would get their act together!
Hard to belive that a company whose been in business so long would have such awful customer service and bad service period, but it's often true!
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Old 09-07-2011, 06:44 PM
 
10 posts, read 15,657 times
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Dana, I was just preparing to switch to U-Verse. Disappointing. Maybe they are spending more time trying to sell and not enough time to support the product. Darn.
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Old 09-07-2011, 06:50 PM
 
Location: Middlesex
1,292 posts, read 2,081,097 times
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Quote:
Originally Posted by UmpYours View Post
Dana, I was just preparing to switch to U-Verse. Disappointing. Maybe they are spending more time trying to sell and not enough time to support the product. Darn.
they're not that bad.. i don't like the excessive menuing but a couple times i had a minor issue with the UVerse UI and they sent an installer/repair rep to answer my question/fix the issue. haven't had any real problems since.
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Old 09-07-2011, 07:01 PM
 
Location: Coastal Connecticut
14,719 posts, read 17,938,672 times
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Quote:
Originally Posted by UmpYours View Post
Dana, I was just preparing to switch to U-Verse. Disappointing. Maybe they are spending more time trying to sell and not enough time to support the product. Darn.
I had the opposite experience she did.

Excellent service. When I had to replace the router, it couldn't have been easier.

Let's see, with Charter - when I returned the box, it had to be during their extremely limited business hours at the service center in Newtown. I had to take time off work. Then, wait in line for an hour only to find out that they had been falsely charging me for 2 accounts! 2 trips to that office later and nothing. Phone support a complete joke. No one had an answer for me. Finally, I posted a nasty message on their Facebook wall and got someone to take care of it for me. Awful, awful experience.

Cablevision, when returning my equipment I had to wait in line in a smelly, dirty customer service center in Bridgeport for 90 minutes (!). Again, had to take time off work because of inconvenient hours.

U-Verse had BY FAR the easiest option. First, they shipped the new router to me overnight. Plug-and-play and worked great. No problems at all now. All I had to do with the old router was include a printout they gave me with the new router and take to any UPS Store. They packed it up and shipped it for me. The UPS Store associate just scanned the paper. That's it. Took me 5 minutes at my lunch break, but easily could've gone to the UPS Store near my house after work too.

Their phone support has always been tops, and they hooked me up with some good deals when I cancelled the phone part of my bundle.

I'm not sure what Comcast is like, but I can't imagine them being much different than any other traditional cable company.
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