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Old 11-30-2011, 09:28 AM
 
Location: Tampa FL
293 posts, read 658,560 times
Reputation: 120

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Northeast Utilities Increases Post-Storm Fund


Cliffs notes:

The company announced that any residential customer without power after noon on Saturday, November 5, as a result of the storm, would be eligible for credit applied to their CL&P bill – a minimum of $100 to a maximum of $200 depending on how many eligible customers apply for the credit

The fund, which will be administered by the company, will be open for application beginning Wednesday, December 7, 2011. On that date, CL&P will begin contacting qualified residential customers to inform them of their eligibility to apply for the credit. Also at that time, qualified customers can choose to apply at www.cl-p.com or by calling 888-566-9257. All applications must be received by 5 p.m. January 31, 2012.

Credits will begin to be applied to the customer’s February billing statement. No release of legal claims will be necessary in order to receive compensation from the fund.

Those customers who filed information through 211 for claims associated with the storm after the initial fund was announced will receive a credit on their bill without further application required if they are eligible.
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Old 11-30-2011, 10:25 AM
 
7,376 posts, read 12,535,707 times
Reputation: 6934
Can they tell if your power was out, or are they taking peoples word for it?
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Old 11-30-2011, 10:39 AM
 
Location: Tampa FL
293 posts, read 658,560 times
Reputation: 120
Quote:
Originally Posted by skel1977 View Post
Can they tell if your power was out, or are they taking peoples word for it?

the only info I have is from the article. I'm guessing since they plan to contact affected customers, they have some sort of list of which places weren't turned on by their deadline criteria.

I'm in Broad Brook and my power wasn't turned on until between 3-5pm that Saturday, so I should qualify.

whatever happens, we won't see any credit until February anyway.
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Old 11-30-2011, 11:28 AM
 
Location: Connecticut
24,611 posts, read 40,176,096 times
Reputation: 6971
I think it is unfair that you have to apply for this credit. CL&P knows who had power and who did not. They should just rebate those without power for a week without any application process. They are counting on people to not bother applying for the credit. Jay
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Old 11-30-2011, 11:45 AM
 
Location: Coastal Northeast
15,742 posts, read 22,011,066 times
Reputation: 5279
Quote:
Originally Posted by JayCT View Post
I think it is unfair that you have to apply for this credit. CL&P knows who had power and who did not. They should just rebate those without power for a week without any application process. They are counting on people to not bother applying for the credit. Jay
Exactly what I was thinking.
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Old 11-30-2011, 11:56 AM
 
Location: Tampa FL
293 posts, read 658,560 times
Reputation: 120
It sounded like the less people that apply for the credit, the more money those who do apply would receive, since they say a min of $100 and a max of $200.

although I do agree it's annoying for them to tie up their resources handling the application process and credits, just auto-apply them instead and save us and your own staff the time.

Then again, nothing CL&P does makes much sense, so doesn't really surprise me
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Old 11-30-2011, 01:10 PM
 
Location: Coastal Connecticut
14,730 posts, read 17,965,128 times
Reputation: 3334
Credit should be applied for the actual time your power was out. Seems like they don't have the system to handle that. Shame.
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Old 11-30-2011, 01:20 PM
 
Location: Tampa FL
293 posts, read 658,560 times
Reputation: 120
Quote:
Originally Posted by Stylo View Post
Credit should be applied for the actual time your power was out. Seems like they don't have the system to handle that. Shame.

pro-rating it makes too much sense, get out of here with those crazy thoughts, the CL&P Thought Police will correct your mindset!
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Old 11-30-2011, 03:03 PM
 
2,717 posts, read 2,483,336 times
Reputation: 1208
I lost power for 6 days after Irene, and 5 days after the Nor'easter for 11 days total, but it looks like I'm SOL on this.
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Old 11-30-2011, 03:58 PM
 
1,187 posts, read 2,184,774 times
Reputation: 533
If you weren't using energy, you weren't spinning the meter; they know that.
They should prorate everyone for the monthly service fee by the time it was out.
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