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Old 12-20-2011, 02:47 AM
 
573 posts, read 1,744,734 times
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Going to buy a brand new digital camera on amazon, how do I know if it's really new and not refurbished? how do I know that this camera has never been used and that the box has never been opened?
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Old 12-20-2011, 12:00 PM
 
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First they should inform you if its refurbished, reconditioned or used. (They are not the same and mean differen things). When you inspect the package it should indicate if refurbished, reconditioned or used. Unfortunetely when buying on-line you don;t have that option until you get it. Are you familiar with what each means?
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Old 12-20-2011, 03:31 PM
 
573 posts, read 1,744,734 times
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Quote:
Originally Posted by PacificFlights View Post
First they should inform you if its refurbished, reconditioned or used. (They are not the same and mean differen things). When you inspect the package it should indicate if refurbished, reconditioned or used. Unfortunetely when buying on-line you don;t have that option until you get it. Are you familiar with what each means?

no
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Old 12-20-2011, 03:34 PM
Status: "Enjoying life..." (set 10 days ago)
 
Location: San Antonio/Houston/Tricity
39,887 posts, read 57,710,982 times
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Reputable seller will indicate the condition.
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Old 12-20-2011, 04:57 PM
 
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Basic info 101. (disclaimer, In the USA these terms are often interchangable by different companies, or diliberetely twisted for their own purposes and the best way to really know about the product labled is to ask them point blank what has happened to the product to deserve a label)

Used means just that, it was used and is being sold as a used item, just like a used car.

ReConditioned generally is for items that were returned, demo, or otherwised used but was returnd within a short period due to some form of physical unsuitablity. It could be a damaged case, scratched, or something that has little to do with the internal working of the parts. Outside the USA, reconditioned is used on any product that made its way into the consumer hands and was returned for whatever reason. The item was returned and sent to a service center (see below) where it was fixed and repackaged for sale.

ReFurbished is mainly items that were returned due to not working. The item is tested and repairs made by the service center (see below). Like reconditioned, outside the USA it mainly means the product never made it into consumer use. It could be a demo unit, display, or any consumer returned because it did not work out of the box.

You may also see ReManufactured on some items. In the USA it could mean anything. Outside the USA it means a used item that was basically tested and repaired as a used item, sort of like a certified used car.

You also have to deal with Factory or Third Party service center. When you see Factory on the label it means the company who manufactured it is the ones who did the repairs. Usually they will have an original or modified factory warrenty. Otherwise it may be a Third Party service center that did the repairs. Third party is not factory and the warrenty you get may be limited to that third party company only.

A reputable seller will always disclose the status of the product. If you are and they are within the USA, you can demand a refund if it was not factory new and they failed to disclose it at time of purchase.
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Old 01-03-2012, 11:11 PM
 
Location: Diaspora
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The usual signs are that the box is different from a retail box (i.e. white box vs box with pictures), manual will be stamped, packaging will be blue.
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