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Old 07-22-2012, 06:10 PM
 
Location: Diaspora
21,539 posts, read 24,660,490 times
Reputation: 8929

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Quote:
Some people didn't know I already called 1-800-Comcast and didn't accomplish because i can't understand what the customer rep is saying due to being overseas
Get help from Comcast

Then go to the website and the click "Contact us". It willl take you to a screen where you can type to a rep instead of talking ot one.

https://www.comcastsupport.com/ChatEntry/
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Old 07-22-2012, 06:33 PM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,614 posts, read 51,087,049 times
Reputation: 9451
Quote:
Originally Posted by NHDave View Post
instead of the same things getting posted over and over again here, why not post on Comcasts own support forum?

Comcast Help and Support Forums - Comcast Help and Support Forums
Thanks a lot
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Old 07-23-2012, 06:29 PM
 
40,161 posts, read 41,766,549 times
Reputation: 16735
Quote:
Originally Posted by TVandSportsGuy View Post
It's a foreign speaking customer rep who doesn't speak clear english and doesn't know anything. So you must be calling another number besides 1-800-Comcast
My experience with Comcast is more often than not the person that answers speaks native English and those that aren't certainly speak it well.
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Old 07-24-2012, 09:40 AM
 
8,402 posts, read 20,657,715 times
Reputation: 6782
Quote:
Originally Posted by TVandSportsGuy View Post
It's a foreign speaking customer rep who doesn't speak clear english and doesn't know anything. So you must be calling another number besides 1-800-Comcast
Do you think...

You're the only person who has ever called for help and didn't get it immediately?

That Comcast only has one service rep?

That this is not a common issue with all major service companies?



CALL THEM BACK UNTIL YOU GET A REP YOU CAN WORK WITH.
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Old 07-24-2012, 03:14 PM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,614 posts, read 51,087,049 times
Reputation: 9451
Quote:
Originally Posted by vmaxnc View Post
Do you think...

You're the only person who has ever called for help and didn't get it immediately?

That Comcast only has one service rep?

That this is not a common issue with all major service companies?



CALL THEM BACK UNTIL YOU GET A REP YOU CAN WORK WITH.


I tried that and I still was getting the same foreign speaking customer service rep who knew nothing. So I gave up because I was tired of screaming and causing my blood pressure to rise.
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Old 07-29-2012, 12:17 AM
 
Location: Mableton, GA USA (NW Atlanta suburb, 4 miles OTP)
11,319 posts, read 22,730,215 times
Reputation: 3895
Quote:
Originally Posted by TVandSportsGuy View Post
I tried that and I still was getting the same foreign speaking customer service rep who knew nothing. So I gave up because I was tired of screaming and causing my blood pressure to rise.
Screaming at someone on the phone trying to assist you? Sounds like there may be other issues.
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Old 07-29-2012, 12:38 AM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,614 posts, read 51,087,049 times
Reputation: 9451
Quote:
Originally Posted by rcsteiner View Post
Screaming at someone on the phone trying to assist you? Sounds like there may be other issues.
I have very little patience with someone who sounds like they are on medication
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Old 08-01-2012, 09:05 PM
 
16,308 posts, read 25,256,087 times
Reputation: 8302
Quote:
Originally Posted by TVandSportsGuy View Post
I have very little patience with someone who sounds like they are on medication
A foreign accent is caused by "medication" who knew
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Old 08-02-2012, 12:06 AM
 
7,384 posts, read 5,623,694 times
Reputation: 5645
I go to the Comcast forum or TVGuide.com.
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Old 08-02-2012, 12:13 AM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,614 posts, read 51,087,049 times
Reputation: 9451
Quote:
Originally Posted by Singlelady10 View Post
I go to the Comcast forum or TVGuide.com.
Tvguide.com for what?
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