U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > General Forums > Science and Technology > Consumer Electronics
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
 
 
Old 07-22-2012, 01:18 AM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,615 posts, read 48,395,895 times
Reputation: 9451

Advertisements

I noticed the major difference between these two boxes is that

The HD cable Box allows you to check the program guide for the next 7 days

The Digital cable box only allows to you to check the program guide for the next 3 hours


Anyone know why?

Comcast doesn't have a customer service line for questions about programming or cable box questions just BILLING, So that;s why I asked here.
Quick reply to this message

 
Old 07-22-2012, 02:02 AM
 
26,163 posts, read 14,457,966 times
Reputation: 17235
I would try ringing the BILLING DEPT and asking them,maybe they will be able to answer or transfer you to someone who can
Quick reply to this message
 
Old 07-22-2012, 09:00 AM
 
8,402 posts, read 19,532,509 times
Reputation: 6764
Quote:
Originally Posted by TVandSportsGuy View Post
I noticed the major difference between these two boxes is that

The HD cable Box allows you to check the program guide for the next 7 days

The Digital cable box only allows to you to check the program guide for the next 3 hours


Anyone know why?

Comcast doesn't have a customer service line for questions about programming or cable box questions just BILLING, So that;s why I asked here.
You mean the major difference between them besides one providing HD programming, right?

Is the HD box a DVR? I haven't seen a non-DVR box in so long I've forgotten how far out the guide goes, but I'd be surprised if even a non-DVR box only goes out three hours.
Quick reply to this message
 
Old 07-22-2012, 09:26 AM
 
Location: Blue Ridge
20,892 posts, read 22,671,095 times
Reputation: 8634
Quote:
The HD cable Box
With a DVR or w/o a DVR it has a datsbase program that is filled with data from a full range of excel files.

Quote:
The Digital cable box
This is a no frills box. It recieves SD signals in a digital format. Thus its database program is limited to access much less data from all the excel files.

(trying to keep it at non-techie as possible)
Quick reply to this message
 
Old 07-22-2012, 10:18 AM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,615 posts, read 48,395,895 times
Reputation: 9451
Quote:
Originally Posted by Dude111 View Post
I would try ringing the BILLING DEPT and asking them,maybe they will be able to answer or transfer you to someone who can
Billing is for payments and questions about bills. There is no one for them to transfer me to because the only issue they deal with is if you can;t get cable at all and then they will send a technician out

If you have questions about programming or cable box features there is no one to talk to which is sad.
Quick reply to this message
 
Old 07-22-2012, 10:20 AM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,615 posts, read 48,395,895 times
Reputation: 9451
Quote:
Originally Posted by NeilVA View Post
With a DVR or w/o a DVR it has a datsbase program that is filled with data from a full range of excel files.



This is a no frills box. It recieves SD signals in a digital format. Thus its database program is limited to access much less data from all the excel files.

(trying to keep it at non-techie as possible)


I almost wanna go back to Comcast and get the HD box back so I can view programming schedules for 2 weeks ahead like I was doing back in May. I wasn't sure what I was paying $9.95 a month for in May but now that I no longer have the HD Box it is clear what I was paying for.
Quick reply to this message
 
Old 07-22-2012, 10:21 AM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,615 posts, read 48,395,895 times
Reputation: 9451
Quote:
Originally Posted by vmaxnc View Post
You mean the major difference between them besides one providing HD programming, right?

Is the HD box a DVR? I haven't seen a non-DVR box in so long I've forgotten how far out the guide goes, but I'd be surprised if even a non-DVR box only goes out three hours.

It was a HD-Cable Box not a DVR and it would allow me to see the program schedule for a channel for the next 2 weeks.

This box I have now only shows me the program schedule for the next 3 hours
Quick reply to this message
 
Old 07-22-2012, 12:37 PM
 
Location: Jenks, Oklahoma
620 posts, read 1,463,333 times
Reputation: 518
The number to call at Comcast is 1-800-XFINITY (1-800-934-6489).
Quick reply to this message
 
Old 07-22-2012, 12:41 PM
FBJ FBJ started this thread
 
Location: Tall Building down by the river
39,615 posts, read 48,395,895 times
Reputation: 9451
Quote:
Originally Posted by Bill236c View Post
The number to call at Comcast is 1-800-XFINITY (1-800-934-6489).
I already stated that the number is for billing questions and payment.


There is no number for programming questions or questions about cable box features
Quick reply to this message
 
Old 07-22-2012, 01:01 PM
 
Location: 39 20' 59"N / 75 30' 53"W
15,710 posts, read 22,761,533 times
Reputation: 17456
I have Comcast digital, just checked and can see the programming thru Tues. Customer Service covers any questions, if the person you speak to can't answer your question they'll know to whom it can be directed. I think you need a new box.
Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


 
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:
Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > General Forums > Science and Technology > Consumer Electronics
Similar Threads
Follow City-Data.com founder on our Forum or

All times are GMT -6.

2005-2018, Advameg, Inc.

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top