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Old 01-08-2009, 01:57 PM
 
Location: Orlando, Florida
43,858 posts, read 45,050,015 times
Reputation: 58644

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They aren't called CONcast for no reason!

I dealt with them in the Jacksonville area for years and it was a constant problem. I don't know if they don't train their staff properly or what...but they always have billing inconsistencies. I will say that their customer service people have always went out of their way to help when I called.
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Old 01-13-2009, 07:28 PM
 
Location: Downey CA
142 posts, read 242,792 times
Reputation: 72
this is why im happy that in my area there is only time warner im not saying they are the best just that they are better then comcast who used to charge me becouse i had a leased modem and one i bought on another computer so they charged me double.
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Old 01-25-2013, 02:01 PM
 
Location: Sunny & warm Southeast Florida
1 posts, read 906 times
Reputation: 10
Default Better Believe It

Last month, I upgraded from Starter TV only to bundled TV, Internet & Voice.
I was told my monthly bill was raise from about $65 to $99.00 ($118 w rental modem ($7), 2 Boxes (1 HD, 1 Non HD) + taxes) & was quoted $30. for installation.
Upon ordering & scheduling installation of voice & internet for about a week later.. my TV service ceased. They finally sent a service person to get it going again. Some one "coded" the ordering wrong.
Came & installed voice & internet when scheduled.
Surprise!! I Just saw my new monthly bill: $350!!

Since then I've gone through 4 different billing "specialists" already & billing is still unresolved!
1st. Specialist - Young Latin guy w slight accent.. who was, literally, unable to speak slower no matter how many times I politely asked so he couldn't be understood (by this white, American born male) & spoken in generalities instead of actual numbers.
2nd. Specialist Female, sounded like a white American (no accents), very interested in helping, sounded very professional & knowledgeable.. All good so far..until she put me on hold "for a minute" ..5 minutes later line was disconnected!! No one called back.
3rd. Specialist.. Female, sounded Black, had attitude, I asked to have a supervisor call me since, she claimed, one wasn't available then. She claimed a supervisor would call me back "in 1 to 4 hours". No One Called .. that was two days ago!

I can't believe our government tortures us by giving this arrogant, incompetent, company a monopoly !!
I see Direct TV in my future!
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Old 01-25-2013, 02:36 PM
 
Location: Mableton, GA USA (NW Atlanta suburb, 4 miles OTP)
11,319 posts, read 22,736,315 times
Reputation: 3895
Quote:
Originally Posted by Zbillz1 View Post
Last month, I upgraded from Starter TV only to bundled TV, Internet & Voice.
I was told my monthly bill was raise from about $65 to $99.00 ($118 w rental modem ($7), 2 Boxes (1 HD, 1 Non HD) + taxes) & was quoted $30. for installation.
Upon ordering & scheduling installation of voice & internet for about a week later.. my TV service ceased. They finally sent a service person to get it going again. Some one "coded" the ordering wrong.
Came & installed voice & internet when scheduled.
Surprise!! I Just saw my new monthly bill: $350!!
Rule #1 when dealing with Comcast. Don't ask them to change anything. Ever.

I'm an XFinity Triple Play customer. Digital phone, basic HD cable + DVR, and Basic High Speed Internet. The total package cost should be roughly $165/month including all fees and assuming no discounts. Maybe $15 or so less a month without the DVR. I'm very happy with it, but I've left it alone now for a few years. It works. Their customer service doesn't.

Your $99 deal is what we started with. It's not a bad deal. As you've discovered, tho, it was a change, and that company can't keep track of anything. They screwed up our upgrade too when we did that a few years ago.
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Old 01-25-2013, 02:48 PM
 
Location: West Roxbury, MA
289 posts, read 477,513 times
Reputation: 436
My favorite Comcast story is their response to my question as to why my bill suddenly went up $15 with no explanation in the middle of a "contract" period: "The other cable providers have raised their prices so we have to raise ours in order to remain competitive."

No kidding, hand to my heart, that's a quote.
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Old 01-25-2013, 02:58 PM
 
40,197 posts, read 41,799,403 times
Reputation: 16748
Quote:
Originally Posted by rcsteiner View Post
Rule #1 when dealing with Comcast. Don't ask them to change anything. Ever.
I called them up complaining I was going to cancel because it was too much, my 3 year deal on the triple play ran out. They offered me a faster internet package and HBO at something like $150 and I agreed, figured I'd at least be good for another year.

I never did get the HBO package but the price went back to where it was . I didn't call back.
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Old 01-25-2013, 03:38 PM
 
Location: SF Bay Area
13,343 posts, read 17,772,617 times
Reputation: 19664
Sometimes Comcast's inefficiencies work against them as well.

I ordered the Triple Play pkg which was supposed to come with a $150 VISA giftcard back to me. After 6 months w/o seeing the VISA giftcard in the mail I called to complain and they credited my account $150 instead. Lo and behold, a couple of months later, a $150 VISA card arrived in my mail. lol
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Old 01-25-2013, 05:43 PM
 
2,791 posts, read 3,434,376 times
Reputation: 5552
Quote:
Originally Posted by crash330 View Post
I have problems with Comcast as well. Their hope is that you won't want to sit on the phone and wait for a rep and you'll just ignore the charges so you won't have to go through the hassle. Crappy but reality. I have no other option for cable because my HOA won't let me have a satellite dish.
Get a "satellite dish rock" and integrate it into your landscaping. That is exactly what they are made for and your HOA will never even know it is there. Heck your neighbors may have them already. lol

You guys really all need to be filling complaints with your state Attorney General. Once they get enough complaints they will file an action against Comcast and most likely slap a good fine on them. It shouldn't be too awfully hard for them to gather enough evidence.
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Old 01-26-2013, 09:26 PM
 
8,402 posts, read 20,663,341 times
Reputation: 6782
I can't speak for Comcast, but I know with Dish Network, they can add a charge to my bill before I get off the phone with them. However, a refund takes at least two billing cycles.
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Old 01-28-2013, 07:10 AM
 
2,538 posts, read 4,090,341 times
Reputation: 3336
Quote:
Originally Posted by dijkstra View Post
Get a "satellite dish rock" and integrate it into your landscaping. That is exactly what they are made for and your HOA will never even know it is there. Heck your neighbors may have them already. lol

You guys really all need to be filling complaints with your state Attorney General. Once they get enough complaints they will file an action against Comcast and most likely slap a good fine on them. It shouldn't be too awfully hard for them to gather enough evidence.
HOAs are not allowed to prohibit satellite dishes. This is against Federal law. Only legal prohibitions are for property they own, for example the roof of a condo. Otherwise tell them to F off.
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