Wifi issues with my new Samsung PN51F5500 (screen, connect, system)
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Love my new tv, however a major issue has been streaming Netflix through the TV's Smart Hub. Here is what happens:
1) During a show/movie, it will stop playing and show the red bar on the screen, then it will say something like "We are unable to play this title, please select another title or try again later". It will also have a code "tvp-830" on the screen.
2) So I exit out of there, exit Netflix, then re-enter Netflix.
3) It will then say, you are not connected to the internet. So I click on "Connect", then it says "Unable to Connect".
4) I click on Network settings, click "connect", then it connects almost immediately.
5) Open Newtflix, start the show/movie, and it plays until it crashes again, then I need to repeat all these steps!
At it's worst, it happens every 10 minutes. It comes and goes. I contacted my I.S.P., and they had me change the channel for my Wifi on my internet settings on my computer. I tried 3 or 4 different channels, and finally found one that worked perfectly, for about a week, then problems started again.
HELP!!!!! Trying to figure out if the problem is, my tv, Netflix, or my internet connection.
It may be worth mentioning that I have a 32" Samsung LED Smart TV in the bedroom and I ran a Netflix program simultaneously with my 51" in the living room, and while the one in the bedroom didn't crash as soon as the one in the living room, it eventually did.
I've gotten that Netflix error message too : "We are unable to play this title, please select another title or try again later". However, I get it when I am choosing a show, never during the show. No helpful answers here but I think its Netflix. That's a lot of streaming for $7.99 a month. I've googled the issue and see a lot of chatter about it with a number of sites with supposed fixes. You might try looking at those and see if it helps. Good luck!
Out of all my wifi electronics this happens the most with my Samsung products (wifi TV and wifi DVD player). I've called Samsung and they told me how to reset the TV (UN60F8000) & DVD (BDF6500) and re-download the program. Didn't help one bit. Replaced the DVD player with a smart LG player and ran Netflix through it. The LG has had the issue come up once in a year. So from my experience it's mostly the Samsung and whomever wrote the app for them.
FYI FWIW: I stated mostly in the previous paragraph, because per Netflix you are limited to two devices (under 7.99 plan) per account. So if their computer system notices a third IP address, it drops one per them. I was running four. What's odd is that once I stopped using the Samsung TV & DVD for Netflix no other devices were ever dropped and I'm still running four. But what I have noticed is that I can't run more than two at the same time. This situation only occurs with Netflix and no other app.
Out of all my wifi electronics this happens the most with my Samsung products (wifi TV and wifi DVD player). I've called Samsung and they told me how to reset the TV (UN60F8000) & DVD (BDF6500) and re-download the program. Didn't help one bit. Replaced the DVD player with a smart LG player and ran Netflix through it. The LG has had the issue come up once in a year. So from my experience it's mostly the Samsung and whomever wrote the app for them.
FYI FWIW: I stated mostly in the previous paragraph, because per Netflix you are limited to two devices (under 7.99 plan) per account. So if their computer system notices a third IP address, it drops one per them. I was running four. What's odd is that once I stopped using the Samsung TV & DVD for Netflix no other devices were ever dropped and I'm still running four. But what I have noticed is that I can't run more than two at the same time. This situation only occurs with Netflix and no other app.
That's disappointing to hear as I spent 3 weeks researching tvs prior to purchasing and never came across anything about Samsung having issues. I did today come across a forum where the guy told me that a Samsung rep came to his house and replaced the board(s) on his tv and that it fixed the problem. So I sent an email on Samsung's website explaining the situation. Hopefully they will have a solution.
Are you getting lots of packet loss or timeouts on your network? i.e. if you play the movie on Netflix via your computer, would it crash?
I haven't tried playing Netflix on the computer yet but will give it a shot tonight.
For what it's worth, I use to stream through my Nintendo Wii with my previous tv and this problem would occur about once a month but it wasn't to the extent that it is now where it's almost unwatchable at times. But perhaps some blame should go to my ISP?
Many times these "NEW" products will actually have been made quiet a while ago.
While your product is sitting on the warehouse shelf.......software/firmware bugs may have popped up. The company eventually becomes aware of theses bugs.....and puts out a software/firmware update for all effected systems. This firmware update will be put in all newly manufactured products. Stuff already sold....or sitting on the store shelves still will have the deficient firmware/software. I would check the manufacturer's website for the most current software/firmware version for your product.......and update it asap.
Believe me, it's not a fault with Netflix, your internet or anything else you might have considered, it is 100% the tv. I have a samsung 40" f8000, which is samsungs flagship tv for 2013, so it was no bargain bin set, and i have exactly the same problem with the netflix issue, and also any video streaming service. I have an app on my tv called gamesreacter and the does the exact same thing, plays for about ten minutes then comes up no internet connection, and i have to go through the procedure of entering my router password, etc.
Since this thread has come to life again the LG wifi Blu-ray player is still going strong and their cousin have gone to Goodwill. My Samsung UN60F8000 has since died. Samsung had another brainfart by making the video board part of the screen, so it cant be replaced on its own. Repair would have been $1100. Repair company told me the part number (which I verified), and said if I can find a new part cheaper anywhere in the country to order it and he'd install it (I couldn't). So now the TV has gone to the dump and has been replaced with a Toshiba and has had no connectivity problems.
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Samsung wifi
