Directv HD DVR problems

[ConcernedDirectTVCustomer]

My Direct TV DVR caught on fire today! It was so scary but I had an electrician come and he said it is not the fault of the electrical in my house and that it was a bad box. He also said this very same thing happened to him and was told by someone at Direct TV that this happens to about 200-300 a year just at that office. Can you imagine the numbers nationwide??? Someone is coming out tomorrow from Direct TV and let's see how they handle this? Thank God I was home when this happened or our house would have burnt down!! What I want to know is if they know about problems with their boxes, why aren't they recalling the boxes and replacing everyone of them with new ones??? I am furious!!!!!

[Dude111]

Oh my....... I am glad everyone is ok!!!!

Thank goodness you were home when that happend!!!


Welcome to city-data!

[ground_pounder]

Originally Posted by RAM67

Analara, more than likely it is a poor signal. Push the menu button the go to parental controls/system setup then go to satellite and then to signal strentg and then signal meter. On standard receivers and standard DVR's the signal ideally should be in the mid 80's and for HD & HD DVR it should at least be in the mid 90's. DirecTv has always had the receivers in a lease type situation for the first two years of service and after that they are considered customer owned. I think with standard receivers it is a year and with standard DVR's it is 1 1/2 yrs.

receivers after 2006 I belive are all fleese deals nothings customer owned no more and that came from directv themselves!! hell you can go on e-bay and buy an owned box and pay for your dish and install and don't take no programming discounts and they still want an agreement NOT a contract but an agreement how contradicting!! one thing I have noticed with directv they have a lot of bait and switch tactics. and ofcourse they require an agreement so that they don't have to provide any kind of quality customer service. **** directv

[ground_pounder]

Originally Posted by ConcernedDirectTVCustomer

My Direct TV DVR caught on fire today! It was so scary but I had an electrician come and he said it is not the fault of the electrical in my house and that it was a bad box. He also said this very same thing happened to him and was told by someone at Direct TV that this happens to about 200-300 a year just at that office. Can you imagine the numbers nationwide??? Someone is coming out tomorrow from Direct TV and let's see how they handle this? Thank God I was home when this happened or our house would have burnt down!! What I want to know is if they know about problems with their boxes, why aren't they recalling the boxes and replacing everyone of them with new ones??? I am furious!!!!!

please keep us updated this will be interesting!! and I would be wanting to cancel service real fast after that thank god no one got hurt. I had an old HR10 with the TiVo on it when they firs introduced HD and that dvr was a POS to you figure that after all of these years they could make decent boxes seems like they have gotten worse!!