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Old 09-29-2015, 07:46 PM
 
2,391 posts, read 4,120,561 times
Reputation: 903

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I have an HP Office Jet Pro 8620. The printer was low on black so I changed it earlier, no problem. Then my yellow ran out and I went to Sam's to get the color ink. Now I have an error message:

One or more cartridges appear to be damaged. Remover them and replace them with new cartridges.

HELL they are new. I took them out and replaced them back, didn't help. I put the old ones back in and now it says my black ink is empty. HELL that is a new cartridge.

I need HELP~!
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Old 09-29-2015, 08:04 PM
 
Location: Greater NYC, USA
2,760 posts, read 2,819,717 times
Reputation: 1723
Quote:
Originally Posted by veggienut View Post
I have an HP Office Jet Pro 8620. The printer was low on black so I changed it earlier, no problem. Then my yellow ran out and I went to Sam's to get the color ink. Now I have an error message:

One or more cartridges appear to be damaged. Remover them and replace them with new cartridges.

HELL they are new. I took them out and replaced them back, didn't help. I put the old ones back in and now it says my black ink is empty. HELL that is a new cartridge.

I need HELP~!

I think cartilages are refillable
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Old 09-29-2015, 08:50 PM
 
2,391 posts, read 4,120,561 times
Reputation: 903
Quote:
Originally Posted by veggienut View Post
I have an HP Office Jet Pro 8620. The printer was low on black so I changed it earlier, no problem. Then my yellow ran out and I went to Sam's to get the color ink. Now I have an error message:

One or more cartridges appear to be damaged. Remover them and replace them with new cartridges.

HELL they are new. I took them out and replaced them back, didn't help. I put the old ones back in and now it says my black ink is empty. HELL that is a new cartridge.

I need HELP~!

Not the kind I have. I figured it out. I had to unplug my USB and reconnect that. Then my cartridges said which ones are low...and replaced all cause all was low.
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Old 09-29-2015, 09:41 PM
 
Location: Greater NYC, USA
2,760 posts, read 2,819,717 times
Reputation: 1723
http://www.amazon.com/Hewlett-Packar...e+Jet+Pro+8620
Man, is that steep for a toner.
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Old 09-29-2015, 10:09 PM
 
15,924 posts, read 17,646,573 times
Reputation: 7645
I must be missing something here, just take them back to Sam's for a refund and buy them from a different business...

On your next purchase check the manufacture date of every cartridge. Once from Office Max I bought refills and had problems, checked the ink levels with the HP utility and noticed the "new" cartridges were 8 years old...
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