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Old 11-07-2016, 05:11 PM
Status: " down to just 2 old dogs" (set 11 days ago)
 
Location: Floyd Co, VA
3,429 posts, read 5,261,058 times
Reputation: 7294

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I have a new Samsung TV and have been on the phone with technical support once yesterday, once today and with my ISP once yesterday and once today. I also have tried Costco concierge help and got no where.

Over and over it will say that it's connected to the net but then when I try to get Netflix or YouTube I get a not connected message again and again. I do not have a dish, or cable or other device.

They have had me try everything possible several times and nothing works. Moved TV closer to router - in the same room 10 ft away. Nope. The thing is I have an older Samsung TV and have no problem with it in any location.

I'm at my wits end to try and get help with this issue. Do I have to call some independent service ie Geek Squad to see if they can solve the problem. I even tried going wired and connected the TV to my modem via an ethernet cable. Got absolutely nothing with that.
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Old 11-08-2016, 01:26 AM
 
Location: SF Bay Area
13,343 posts, read 17,784,147 times
Reputation: 19664
Some people found that resetting the Samsung tv's DNS Server to 8.8.8.8 resolved their issues.
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Old 11-23-2016, 10:37 PM
 
Location: Florida
2,414 posts, read 1,036,268 times
Reputation: 6779
Quote:
Originally Posted by jaypee View Post
Some people found that resetting the Samsung tv's DNS Server to 8.8.8.8 resolved their issues.
I had to do this with my brand new Samsung a couple days ago. Worked perfect after that.
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