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Old 01-25-2017, 03:49 AM
 
261 posts, read 175,175 times
Reputation: 121

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So, I just moved to the US about 3 months ago. It now appears I have to move to another city and found myself a place. Great!

In my current place, I got xfinity installed (TV and internet) and it's great.
It seems the new place does NOT have Comcast! BOOOOOOOOOOOOOOOOOOOOO!!!!!
They do not support the area, which sucks since I have the right package for everything I need (being in IT).

CenturyLink are available and they have a 1GBPS internet (wow....) availability.

Here is the thing: Can I cancel Comcast without paying the remaining of the contract left? I ask because it is not fair that they do not service the area and I have to fork out for it (we all move, don't we?).

A couple of the reps I spoke to had mixed answers so I am unsure how best to approach this so I don't have to pay the remaining 9 months (and I am VERY low on money already with other moving expenses, taxes, business etc...). I'd happily transfer and pay the transfer fee of $40 but they just do not service the area.

Thoughts?
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Old 01-25-2017, 11:01 AM
 
14,781 posts, read 36,597,897 times
Reputation: 14404
I have had success in the past with cancelling service when moving to an area that they didn't serve. I would simply call the regular customer service line. Explain the situation and that you are extremely happy with the service, but are being relocated for work and Comcast does not serve the area you are moving to. The reps certainly have the power and authority to waive any early cancellation fees. The only issue you might have is if you accepted gift cards or other promotional large dollar credits when you signed up. They may require you to repay those on a pro-rated basis. If you simply accepted a monthly discount in exchange for a 1 or 2 year contract, you shouldn't have a problem cancelling without a fee given the situation.

As in all things customer service related in the US, if you don't get the answer you want, ask to speak to a supervisor or hang up and call back to talk to someone else until you get the answer you want.
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Old 01-25-2017, 11:08 AM
 
261 posts, read 175,175 times
Reputation: 121
Thank you. Will try this.
I just called centurylink to ask a couple of questions...and towards the end the guy hung up. Wow.
Really hope Comcast can serve the area in question!
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