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Old 01-15-2018, 08:52 PM
 
Location: Southern California
6,032 posts, read 8,490,861 times
Reputation: 5868

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My SO has an iPod. I never had one, so don't know how to do much really, but I figured out how to buy songs from iTunes and add them onto his iPod.

Yesterday, he bought more songs with his $25 GC and the songs were added. HOWEVER, he later noticed that it not only took off $100+ worth of past songs he added previously, but added on some unknown songs. His brother used to own it and gave it to him.

The lost songs are probably in his account, but just got deleted for some reason. If the issue was that there was no more room for anything new, why did it still add on the latest ones? Anyone know a link or step-by-step directions on how to bring back the songs he wants & take off the odd, unwanted songs? TIA!
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Old 01-17-2018, 03:02 PM
 
Location: Southern California
6,032 posts, read 8,490,861 times
Reputation: 5868
My SO went to an Apple store today, but had to make an appt for next week so they can fix it in which they said it could take up to 1-2 hrs.
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Old 01-24-2018, 08:22 PM
 
Location: Southern California
6,032 posts, read 8,490,861 times
Reputation: 5868
Well, the Apple store was of ZERO help & such an incredible frustration. They wanted him to unhook & bring in the desktop computer that we've had the iPod connected to do buy songs. That, to me is ludicrous! Why they couldn't just log onto his account using his username & PW, I have no idea. This is 2018, not 1918.

When I said above about the unknown songs that got on, it wasn't even songs that his brother had when he used to have this iPod.

So, $100+ songs are still lost. I guess we'll find the phone # for Apple tech support so they can walk us through this, which I don't know why this problem is appearing so complicated...even to the Apple employees in the store. Eeek.

Anyone have any other help, links to give steps, the best Apple tech # to call, etc.?? TIA.
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Old 01-25-2018, 11:09 AM
 
Location: Richardson, TX
11,388 posts, read 17,917,053 times
Reputation: 29027
When you log in to iTunes on the computer, are the lost songs there in the list of songs?

If you have "always sync when this iPod is connected" checked in iTunes, I would uncheck it. (You can see a screenshot if you scroll down in the instructions here https://support.apple.com/en-us/HT201593)

You want to manually manage the music added and removed from your device, you don't want to do automatic syncs.
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Old 01-25-2018, 06:52 PM
Status: "Preparing for life in the 1870s. . ." (set 12 days ago)
 
Location: Removing a snake out of the neighbor's washing machine
2,402 posts, read 979,315 times
Reputation: 1827
Quote:
Originally Posted by Debsi View Post
When you log in to iTunes on the computer, are the lost songs there in the list of songs?

If you have "always sync when this iPod is connected" checked in iTunes, I would uncheck it. (You can see a screenshot if you scroll down in the instructions here https://support.apple.com/en-us/HT201593)

You want to manually manage the music added and removed from your device, you don't want to do automatic syncs.
To add to this *sticky nomination*, also make sure Wireless Sync is disable both on iOS devices and in iTunes.

Once Apple removes the mandate, using Apple mobile devices will be much easier and more fulfilling.
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