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I love my TP link bulbs and WiFi extender but most likely will never buy any new items from TP link again.
I have 11 smart bulbs and WiFi extender. All worked very well and the App is easy to deal with.
All of sudden one bulb stopped working as the light bulb is functional but for some reason can’t connect to the WiFi anymore. I only have this bulb for three months.
TP link provides two year warranty so I connected with their warranty department.
They had me do all kinds of stuff which took over an hour. Bulb is like $19.95!
Everything proved that the light fixture is not the issue as other bulbs work in that same light fixture and I have 5 bars for WiFi signal strength.
TP link warranty had me twice email my receipt, then asked me to give Serial number from box but who keeps a light bulb box when the bulb is working. Then they had me send the serial number for the bulb that is listed on the bulb but nowhere to be found so I emailed pictures of all sides of the bulb.
Then I was asked for the receipt again. Finally I was told I have to mail the bulb back and will get a replacement bulb which I noticed online will be a refurbished bulb.
TP link won’t email me a shipping label and they charge $14.95 for me to ship the bulb to them and get a used/refurbished bulb that new would cost me $19.95 plus tax.
Unbelievable that their warranty doesn’t contain free return of bulb that is under warranty and purchased from online retailer!
Be aware as there are way better companies that won’t put you through this long mess and basically not helping.
Philips has great customer service for most items and I expect their smart bulbs to get the same great warranty service as all other Philips items I have and ever dealt with customer service for.
Buyer be ware! To me a great product comes with decent customer service!
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