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What I'd like to know is.....HTH did she get there in the first place if she's in such bad shape?
It's not out of the realm of possibility that someone's condition can deteriorate while away from home. The travel over, the time difference, overdoing it trying to see and do everything, drastic change in diet, not sleeping well in an unfamiliar bed, being exposed to other travelers and their germs ... all factors that can wear down a healthy person, not to mention one undergoing cancer treatments. She may have appeared fine on the way over, and looked worse on the way home.
The airline apologized and admitted that the employee made a bad judgment call.
I think that the thread title is a bit misleading. She wasn't "kicked off" and the reason she couldn't fly that day wasn't because she had cancer. The employee made a bad call, but it was because of observable behavior and self reporting from the passenger.
Alaska Airlines even refunded her ticket and transported her the next day. I have had nothing but positive experiences with Alaska, and they are my go to airline unless they don't fly where I wish to go.
The story I saw on tv said she was removed from the flight. That is being "kicked off." I saw part of the video showing the incident, and the attendant was making the whole family leave if they couldn't provide the dr note.
She was "Removed", Her family could have flown if they wanted to, but they chose to get off with her. (Don't know to many families that would leave one behind, but if there were other adults also, they could take kids "home")
The Plane has to go, they can not hold the plane waiting around for a doctor's note. The note would need to be reviewed by the Airline's contracted Doctor, The Fact the Email note she got was from California Doctor, probably would (and was) rejected by the airline.
One of the first question from the airline's medical staff would be when did you examine her?
(The Fact the doctor is in Calf, and she in Hawaii, would be enough for them to say No, you can't fly until you get cleared by a doctor here.)
Good job airline. They have to follow protocol and this woman is no doubt one big pain. What is amazing to me is airlines try to protect the person and they attack the airline. What if she felt faint? Do you feel she should be in the air instead of on the ground with medical personnel in place? It is like you can't win with some people. As I said, good job airline for being cautious with the attorney filled fear driven lives we are all leading. FEAR!
Pretty good evidence there that someone at the airline overreacted based on her appearance. She wasn't in a wheelchair, she was able to walk. They kicked her off for wearing a face mask and saying that she'd appreciate early boarding privileges due to feeling a bit weaker than usual due to chemo.
Ha, she received what she ask for, special attention. Just not in her favor.
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