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Old 04-19-2015, 12:30 PM
 
Location: Upstate NY
35,145 posts, read 10,380,537 times
Reputation: 33071

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Quote:
Originally Posted by ocnjgirl View Post
The towing company has admitted they edited the tape...the whole tape has not yet been given to media. Who knows what they cut out? Not that it excuses her, but we really don't know everything that happened. This tow company is shady as well, according to news reports they have massive complaints against them, much more than any other tow company.
No, the entire tape wouldn't excuse her. Her comments speak for themselves.

I think that the tape, in its entirety, probably reflects a succession of exchanges between the employee and the reporter. I say that because it makes sense that there would be a conversation, and you can hear the employee responding at least once (I would call that engaging in controversy with a "difficult" customer; perhaps the employee should be disciplined).

Regardless, none of that excuses or changes the ugly words, comments, and personal attack directed to an employee.

And BTW, her "apology" sucked moose balls. Ever aware of her status, she offered it online, to the masses. It should have been directed, in writing, to the employee.
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Old 04-19-2015, 03:56 PM
 
Location: LEAVING CD
22,952 posts, read 22,462,668 times
Reputation: 15488
Quote:
Originally Posted by markg91359 View Post
I don't agree with acting pretentious and running someone down based on their education or lack of it.

I will say though that I find what towing companies do is egregious. They charge huge towing and storage fees and when you try to get them to compromise, they often point to state laws (which their lobby got enacted) that "require" them to charge huge amounts for the equivalent of taking a vehicle and leaving it on a fenced, vacant lot.

Its a problem that ought to be corrected. In a world of truly representative government, a few towing companies wouldn't be able to get away with murder.
Ever pay a traffic fine? How about $500 for parking in (or too close to) a handicap spot?
The tow fees are no more ridiculous than what the state/city collect every single day at the end of a gun...
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Old 04-19-2015, 04:00 PM
 
902 posts, read 647,041 times
Reputation: 908
Ah... The arrogance of "youth"!
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Old 04-19-2015, 04:03 PM
FBJ
 
Location: Tall Building down by the river
39,615 posts, read 50,130,704 times
Reputation: 9451
I think this ESPN reporter snapped because the clerk probably gave off the "OH WELL" customer service type of vibe which I am sure would make any of us mad just like it did with the reporter. The lady probably just played the role of a cash collector without show any type of emotion and that's enough to make anyone upset.
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Old 04-19-2015, 05:40 PM
 
18,141 posts, read 19,894,553 times
Reputation: 26582
Quote:
Originally Posted by FBJ View Post
I think this ESPN reporter snapped because the clerk probably gave off the "OH WELL" customer service type of vibe which I am sure would make any of us mad just like it did with the reporter. The lady probably just played the role of a cash collector without show any type of emotion and that's enough to make anyone upset.

Yeah but ultimately she could of just walked in, paid, moved on with her successful life, great looks, money and fame while Tow company employee would still be making $12 a hour at a tow company office. And she wouldn't have the media nightmare.
The mistake she made was to let herself be controlled by the situation and that persons attitude.

I've gone with friends to get vehicles that had vehicles that were towed . I have never once had a employee actually be nice. They all act like you owe them something with IDGAF attitude aimed at the people trying to get their cars. I'm pretty sure the employee was acting like a jerk.
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Old 04-20-2015, 09:58 AM
 
Location: LEAVING CD
22,952 posts, read 22,462,668 times
Reputation: 15488
Quote:
Originally Posted by Electrician4you View Post
Yeah but ultimately she could of just walked in, paid, moved on with her successful life, great looks, money and fame while Tow company employee would still be making $12 a hour at a tow company office. And she wouldn't have the media nightmare.
The mistake she made was to let herself be controlled by the situation and that persons attitude.

I've gone with friends to get vehicles that had vehicles that were towed . I have never once had a employee actually be nice. They all act like you owe them something with IDGAF attitude aimed at the people trying to get their cars. I'm pretty sure the employee was acting like a jerk.
If y'all had to deal with people like that reporter day in and day out it might just alter the way you look at people in general while at work. I'm sure y'all get that people retrieving their cars are generally not the happiest customers nor are they polite,cheery or even civil in many cases.
I'm NOT excusing bad behavior by a service employee just suggesting there might be a reason for it.

On a personal note, I never acted "the ass" first, I always waited to see if I was dealing with someone who was civil or a fool and adjusted my attitude accordingly. If the threats of violence/mayhem started then I'd let my attitude mirror theirs.
If all you did was come in and want to pay/leave I'd get it done as fast as possible. The more a person acted like an ass the slooooower it would go, heck I could get it to take at least an hour.
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Old 04-20-2015, 10:39 AM
 
9,582 posts, read 4,500,876 times
Reputation: 12347
Quote:
Originally Posted by jimj View Post
If y'all had to deal with people like that reporter day in and day out it might just alter the way you look at people in general while at work. I'm sure y'all get that people retrieving their cars are generally not the happiest customers nor are they polite,cheery or even civil in many cases.
I'm NOT excusing bad behavior by a service employee just suggesting there might be a reason for it.
That's true for just about any "customer support" desk or phone line.
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Old 04-20-2015, 03:43 PM
 
Location: Chicagoland
342 posts, read 355,895 times
Reputation: 492
Bottom line is that we are seeing a selectively edited video with McHenry having her worst day. Its not something that should cost her a job, much less her career.
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Old 04-20-2015, 06:18 PM
 
Location: Leaving fabulous Las Vegas, Nevada
3,855 posts, read 6,850,679 times
Reputation: 7311
Perhaps she should treat that worker to make over as a way to apologize.
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