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The young mom is the one who took it to FB. She received a note in a restaurant that her screaming kid was ruining people's meals, the manager apologized to her and COMPED her table's bill. Why did she have to biatch on FB. She won the dining lottery that night. The rest of the restaurant lost but she is the victim.
Which of course just encourages her to keep taking her screaming kid to restaurants and making excuses for him.
I'm sorry but I have been to Texas Roadhouse IN TEXAS and it is not supposed to be Chuck E. Cheese. What was the manager thinking, siding with the offending party and paying for her meal? I couldn't get the video to load, but perhaps he liked the looks of the young mom and is thinking below the belt? The women that complained are grandma age so I guess he feels he doesn't need them in his restaurant. He just sent a message to the majority of people that they don't need to patronize his establishment. Oh well.
It was a stupid reaction by the manager, but maybe he felt for the people because he has kids himself. One thing I do know is that there are some very judgmental people who think that even a kid laughing is out of hand and shouldn't be allowed in a restaurant...because, you know, they never took their kids to restaurants when they were young. My in-laws are like that, so I'm reserving judgment because for the manager to act like that it sounds like the other women were being nasty.
By the way, Texas Roadhouse is not a Texas company, though we do have them here. I think it started somewhere in the Midwest. I guess it's a Midwestern idea of what a Texas roadhouse should be like, but the food is pretty decent for the price.
i don't understand how reasonable people can make a decision on this situation based on the limited information in the article.
Was the screaming on and off like the parents claimed, or was it more continuous and persistent? Were the parents trying their best to distract the kid or walk around with the kid periodically (we all remember doing that).
Listen, it is a 10 month old baby. The situation would be a lot different if a 6 year-old were screaming. But a 10 month old? You can't really reason with a 10 month old. I don't know, whenever i see young kids crying, screaming, etc., it makes me smile a bit as it reminds me how my kid used to be at times. Don't these women realize that their kids and grandkids made a lot of noise in public too when they were young, even if the women are probably too old to remember how things really were. It's like getting mad at a dog for licking you in the face - that's what they do.
On the other hand, i've read somewhere that the "note" was not the actual thing and that the family "recreated" the note on their own to post on social media. Don't know if that's true, but if it is, that is absurd. And why did they feel compelled to complain to the manager about other diners that he had no control over? Looking for comped meal? Why are they posting stuff on a tv station fb page? Mommy outrage is getting really old.
Dining out is not cheap...even in "cheap" restaurants. I don't have any desire to pay money for a meal and have it ruined by badly behaved children...and I say that as a person who worked with kids all of my professional life.
Where others are congregating, children ought to be relatively well behaved. If they are not "ready" for a restaurant or movie theater, then they don't belong there...yet.
Right. If this mother is in the process of teaching her kid about his "inside" voice, but he doesn't have it mastered yet, seems to me those lessons should be taken at home.
I don't even mind an occasional squeal, cry, or scream from a kid in a restaurant-kids will be kids, that is true, but when it goes on for a prolonged, uninterrupted time, it grates on the nerves of even the most tolerant, and the kid needs to be taken home.
I don't understand how reasonable people can make a decision on this situation based on the limited information in the article.
Was the screaming on and off like the parents claimed, or was it more continuous and persistent? Were the parents trying their best to distract the kid or walk around with the kid periodically (we all remember doing that).
Listen, it is a 10 month old baby. The situation would be a lot different if a 6 year-old were screaming. But a 10 month old? You can't really reason with a 10 month old. I don't know, whenever I see young kids crying, screaming, etc., it makes me smile a bit as it reminds me how my kid used to be at times. Don't these women realize that their kids and grandkids made a lot of noise in public too when they were young, even if the women are probably too old to remember how things really were. It's like getting mad at a dog for licking you in the face - that's what they do.
On the other hand, I've read somewhere that the "note" was not the actual thing and that the family "recreated" the note on their own to post on social media. Don't know if that's true, but if it is, that is absurd. And why did they feel compelled to complain to the manager about other diners that he had no control over? Looking for comped meal? Why are they posting stuff on a TV station FB page? Mommy outrage is getting really old.
See, Fair and Balanced(R).
Mick
ROFL. Whatever "moomy's motives were, looks like the manager fell for them, doesn't it?
Leach says she talked with the manager of Texas Roadhouse, who Leach says apologized for the way her family was treated. Leach says the manager told the two women they could finish their dinner, but then had to leave quietly. She says he explained he had two children himself. The manager, according to Leach, paid for Leach's meal and said her family is welcome to return to Texas Roadhouse anytime.
"We're in the hospitality business. We want all our guests to have a great experience,"
Thus, he kicks the women out and rationalizes the behavior of the rude mother, probably because he's a father. It's so ironic that he excuses the child's screaming and the mother doing little or nothing about it, then tells the women who protested that they had to leave the restaurant quietly Not only that, he paid for the mother's meal! I have eaten at Texas Roadhouse several times. It is a fairly loud restaurant, which actually serves to strengthen the women's argument, not weaken it. After all, they weren't upset about the restaurant's general noise level, but a specific noise. Since the women were complaining about the child's screaming, it must have have been very loud and irritating. The sound of a baby's high pitched screaming can be much more annoying than the lower pitched sounds of a baby crying.
I think this is 100% staged PR for the restaurant. It's very common these days for businesses to have these fake little controversies staged for the benefit of riling patrons to support the business. Here I think they are using the "complaint" to stir social media parent outrage --- then parents say oh, now I support Texas Roadhouse when they probably didn't even know the name of the company before. Now because of a staged non-event, parents will see TR as pro-them. It's a very common, but annoying kind of internet PR. It's hard to go viral without something people can fight about (should kids be loud in restaurants) so these companies just fake it.
I don't know why people don't see the bottom line here - fake outrage designed to increase name recognition of the restaurant and parent customer brand loyalty. The staged event even plays into their restaurant motto: the loudest place in Texas. It's just modern viral marketing, and I no longer bite these sort of baited hooks.
Voted one of the loudest restaurants and a kid joins in on the noise and they are singled out. Give me a break. It's not like the mom took the kid to a wine glass clinking place. she chose a place that is fine for a noisy toddler.
Well, I am glad he asked the complaining women to leave quietly. We wouldn't want to disrupt the atmosphere.
They were probably to write down their grievance on a note instead of screaming it out. lol
Mick
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Not only that, he paid for the mother's meal! I have eaten at Texas Roadhouse several times. It is a fairly loud restaurant, which actually serves to strengthen the women's argument, not weaken it. After all, they weren't upset about the restaurant's general noise level, but a specific noise. Since the women were complaining about the child's screaming, it must have have been very loud and irritating. The sound of a baby's high pitched screaming can be much more annoying than the lower pitched sounds of a baby crying.
