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Old 06-08-2016, 09:50 PM
 
366 posts, read 276,075 times
Reputation: 795

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I used to work for Lowe's as a sales specialist in the plumbing department. This was about 7 years ago when online shopping was really taking off. Something customers would do, was come in to my department, pick my brain on the product, look at the real thing in the store (a faucet for example)..and then buy it online through Amazon or EBay. We were just a showroom basically for products people were going to order somewhere else. I we even take hits on my paycheck by giving them steep discounts just to keep their business in our store.

I eventually got burnt out and moved to a different department in a non commisioned position.
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Old 06-08-2016, 11:59 PM
 
9,465 posts, read 15,041,607 times
Reputation: 15440
I can't remember the last time I shopped in a mall. Just got out of the habit. I find their clothing is mostly geared towards younger, skinner people. I just want something to put on, not be a fashion diva


Even the depts. supposedly geared for my age carry such a limited selection of items in my size---XL. If retailers would actually research their market, they would realize the majority of Americans are overweight. We buy clothes, too! And those food courts---UGH Just the smell causes me to leave earlier than I planned.


Also, I'm finding malls to be not as safe as they once were. I haven't tried on items in a fitting room for years, you never know who's lurking in the stall next to you. Same with public bathrooms. When my children were little I was always anxious when they went to the bathrooms by themselves. Last but not least, its a lot of walking dragging your purchases around. I would often go to my car, drop off my stuff, then drive to the next section of the mall, rinse and repeat. I sometimes rented those strollers just to have something to push my stuff around. I found sales people more concerned you were going to steal something rather than buy it. They were of little help, instead, would follow you around, giving you "the eye", but if you asked a question, seldom did they know their merchandise.


My last few trips to Macy's were to return stuff I had ordered online
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Old 06-09-2016, 12:02 AM
 
749 posts, read 381,254 times
Reputation: 633
Quote:
Originally Posted by phetaroi View Post
I was reading an article about several retailers laying off quite a few people.

I don't think it's the economy. I think it's the way stores are doing business.

For example, last Saturday I needed to buy a new man's wallet. I went to Dillards and Macys and found just what I wanted...if I wanted brown. Macys had a dozen of the exact wallet I wanted in brown, but not a single one in black. Yes, I am fussy about some purchases. So, what did I do? Continue to drive around to different stores? No, I went home, got on Amazon, and bought exactly the wallet in style and color that I wanted. And I was doing so, I thought about how often this has been occurring in the past couple of years. I've gone from buying mostly only CDs and DVDs online, to buying many different things online...due to stores not carrying a variety of sizes, colors, styles...where online I can find almost anything I want.

You folks finding the same thing?
Yes! Although for me, it's a transportation issue.....I can't/don't drive, and our public transit system isn't that convenient for getting around to all parts of the city. So unfortunately, it's easier to shop online than to spend several hours and multiple bus (or light rail) transfers on one shopping trip.
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Old 06-09-2016, 12:25 AM
 
9,465 posts, read 15,041,607 times
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Let's face it---Malls are dying!


They were a big deal in their day. Every store you wanted, all in one location. Then, when they became enclosed, even better. You could shop in climate controlled comfort! Malls caused downtowns to die. Now, the Internet is causing the demise of the malls. Retail will survive, people will still buy and sell stuff. Its just the venue is changing.


Oh, BTW, to get around shipping charges, I always Google for a shipping code. Usually I find one
Also, check out Ebates.com. You get codes, coupons, etc, and a percentage of your purchase price back to you in cash. Not "funny money" but actual cash Cash back ranges from 1% to 15%+. They send out checks about 4x/year. I set the money aside for Christmas purchases. Online purchases can get complicated. I have AmazonPrime for free shipping, then use a Rewards card, then shop through Ebates for their percentage cash back. Soon, malls and brick-and-mortar stores will cater to the cash-and-carry population, while those of us with credit and a computer order from home. But retail will survive, just not their employees
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Old 06-09-2016, 05:26 AM
 
Location: Annandale, VA
9,456 posts, read 7,609,479 times
Reputation: 6048
Quote:
Originally Posted by LauraC View Post
It has been about 10 years since I went to a mall to do any kind of shopping. I buy everything online. It helps, though, that I no longer need work clothes since I'm retired.


My wife orders everything online. If she can't find it on Net-a-Porter or ShopBot she will order from Nordstrom or Neiman Marcus. She will try it on and return if the same day if the fit is wrong. All offer free shipping to and from.
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Old 06-09-2016, 06:50 AM
 
Location: Southeast Michigan
2,839 posts, read 1,580,396 times
Reputation: 4521
We switched from making nearly every purchase online to getting stuff at the store as long as the price is compatible. On large items especially, this means less hassle returning if anything goes wrong, and some of the stores would even exchange the appliance for you within the warranty period.

Still, about 70% of our non-grocery shopping is done online, especially Amazon. We have had Prime ever since we cut our cable, and it's just so much more convenient to pay for an item online on Monday and have it delivered to you on Wednesday rather than spending time going to the store. In the end, it's the convenience that wins, not even as much the cost savings which aren't as huge anymore.
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Old 06-09-2016, 06:51 AM
 
Location: USA
6,171 posts, read 4,962,247 times
Reputation: 10551
The local high end mall is doing pretty well with it's boutique stores. The other mall that has really nothing other than RadioShack, Payless Shoes, and a Chinese run 99 cent store not so much. It has not been updated since the 1980s so when I am in the mood for that atmosphere I occasionally drop in.
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Old 06-09-2016, 07:51 AM
 
2,379 posts, read 4,290,460 times
Reputation: 3402
Quote:
Originally Posted by MaryleeII View Post
I can't remember the last time I shopped in a mall. Just got out of the habit. I find their clothing is mostly geared towards younger, skinner people. I just want something to put on, not be a fashion diva


Even the depts. supposedly geared for my age carry such a limited selection of items in my size---XL. If retailers would actually research their market, they would realize the majority of Americans are overweight. We buy clothes, too! And those food courts---UGH Just the smell causes me to leave earlier than I planned.


Also, I'm finding malls to be not as safe as they once were. I haven't tried on items in a fitting room for years, you never know who's lurking in the stall next to you. Same with public bathrooms. When my children were little I was always anxious when they went to the bathrooms by themselves. Last but not least, its a lot of walking dragging your purchases around. I would often go to my car, drop off my stuff, then drive to the next section of the mall, rinse and repeat. I sometimes rented those strollers just to have something to push my stuff around. I found sales people more concerned you were going to steal something rather than buy it. They were of little help, instead, would follow you around, giving you "the eye", but if you asked a question, seldom did they know their merchandise.


My last few trips to Macy's were to return stuff I had ordered online
I agree with a lot of what you said - except I'm not sure that I worry over much about bathroom or dressing room safety.

I understand that stores have to worry about theft - but it is a pain when they are so concerned about shoplifting that it's impossible to get decent service. A couple time I have been at my local Sephora and Ulta when school lets out - gaggles of teen and preteen girls flood the store and the employees go into high alert.

We have Amazon Prime and find it well worth the money. We live in an area that has alot of items with free (with Prime) same day delivery. We travel alot and prime allows you to download Prime videos to your devices. I used to have to buy shows and movies to watch on the plane - now I just download stuff for free. To buy a season of a show costs more than the Prime membership.

Clothes shopping I do either Prime (free to and fro) or stores that have free shipping and free returns or local returns. I was really bummed when Cold water Creek closed shop since I had one less than a mile from my home.

One huge advantage of online shopping is being able to read others reviews. There have been several times that I have been lookign at something while out and about and looked it up on my phone and found that the product was really poorly rated or wouldn't fit my purposes.
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Old 06-09-2016, 07:54 AM
 
1,988 posts, read 2,306,921 times
Reputation: 2010
Quote:
Originally Posted by phetaroi View Post
I've actually bought my last 2 DSLR cameras back at a camera store because they matched the online prices and then there's customer service.
I often get the same deal or better at a brick and mortar store. I've seen a lot of price matching and I get the item quickly and have better customer service if I need to return. Online isn't always the best way to shop.
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Old 06-09-2016, 08:28 AM
 
Location: Houston, TX
13,206 posts, read 7,423,414 times
Reputation: 27318
I order nearly everything online as well. But ironically, it's the brick-and-mortar stores themselves which discourage customers from shopping in person. First of all, there is a lack of selection in the stores. When I was shopping for a wedding dress last year, I went to David's Bridal, found the one I wanted, and noticed to my dismay, that they did not carry a single petite dress in store! In my town, we have a large Hispanic and Asian population, and most of us are petite. They offered to do my alterations in their alterations department, but it was going to cost more to shorten it than the wedding dress itself. Alternatively, I could order a dress online and have no idea if it would fit (especially since the models wearing them are 5'10" or taller), then send it back when it didn't, lather, rinse, repeat. I don't think so.

We also have terrible traffic, so ordering from home is much more convenient. It's cheaper for me to pay ship fees than waste my time, energy, and gas going to the store, just to be told "We only stock it online." Or the store punishes the customer for wanting to buy the item in store by charging them more if you buy the item in person. Pharmacies are notorious for doing this. The only things I buy in person consistently are clothes and groceries.
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