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Or maybe the FA is a human who had taken enough abuse from this passenger before the camera started rolling.
No excuse. If you cannot be polite while diffusing the situation, you probably shouldn't be working with the public. The FA has a right to defend himself, he doesn't have a right to tell anyone to shut up. Time for a break.
The flight attendant should have told the truth - that row was served last because there was a total jackass seated there.
So in your highly logical world filled with ad hom attacks, asking a question about customer service, as a paying customer, of a person who is in a position to provide customer service, is being a jackass.:r olleyes:
But the flight attendant who tells him to shut up, threatens to have him arrested otherwise, is an upstanding citizen...:s mack:
So in your highly logical world filled with ad hom attacks, asking a question about customer service, as a paying customer, of a person who is in a position to provide customer service, is being a jackass.:r olleyes:
But the flight attendant who tells him to shut up, threatens to have him arrested otherwise, is an upstanding citizen...:s mack:
Congratulations! You're a genius!
LMAO at anyone who believes the passenger didn't provoke the FA. I've got a bridge to sell you. Real cheap.
No excuse. If you cannot be polite while diffusing the situation, you probably shouldn't be working with the public. The FA has a right to defend himself, he doesn't have a right to tell anyone to shut up. Time for a break.
There are times when being polite does not accomplish anything. If you don't acknowledge that I welcome you to deal with some of the lovely people I've had occasion to deal with, perhaps the young man who called me GDMF when I politely requested he follow one of our policies. Fortunately I was in a mellow mood and simply told him, quite politely again, that he could remove himself from the premises or I would call the police to escort him out.
However had we been in an enclosed space I am fairly certain the outcome might have been different, and if he had continued to try to provoke me when I reached my snapping point I might have told him to shut his filthy mouth.
The passenger was not simply asking a customer service question, he was being confrontational, over something that is not in the control of the FA. Might as well verbally beat up the bag boy because the grocer is out of your favorite cookies.
What was the passenger's point anyway? If they ran out they ran out. *Somebody* was not going to get their spaghetti. Arguing about it isn't going to make there be more spaghetti.
I strongly suspect his point was that the someone not getting spaghetti should have been in coach....
I'm sure the row got skipped on accident due to simple misunderstanding. Just accept that it happened and move on. Why even bother making a huge deal out of it? They can't go back and undo the situation. Idk, I guess I don't get wound up over things like that. Today my order got messed up at DQ. Should I go back and demand to know why again and again and then start to record them after I have pushed their buttons just enough? Who knows what is going on in that FA life right now, or what happened before he started filming. Should he have handled it better? Of course...the job he is in requires he do so. However, he could be a great FA 99.9% of this time and this was just one human error. He is human, not a robot.
Wow, so many dumb sheep siding with the F/A. The F/A was totally out of line here. He deserves to be fired and never work in service again. Plenty of normal people who are capable of filling those shoes.
From what I have seen from passengers I'm not going to judge the flight attendant on this.
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