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Most surveillance cameras are exceedingly basic and don't have microphones or audio recording capability i.e. video signals only. It would increase their cost and complexity for one (critical when implementing a system involving several if not dozens of surveilance cameras) plus you might have the risk of running afoul of state/federal wiretap laws, depending how broadly or strangely they're interpreted.
That, and most businesses that buy video surveillance equipment tend to put as little money and effort as necessary into them, so they spring for the cheapest model with the most basic, minimal functionality. Hence very crude (frequently analog!) Chinese video-only cameras. If you want things like sound or decent resolution or DVI/HDMI, you gotta pony up.
Employee was obviously in wrong but interesting how so many commenters ignore what even the customer himself admitted, that he was being an arse. If you look at the video the customer charged the employee after he was separated, so he is hardly an innocent saint here. You don't escalate a situation and then be blameless.
Employee was obviously in wrong but interesting how so many commenters ignore what even the customer himself admitted, that he was being an arse. If you look at the video the customer charged the employee after he was separated, so he is hardly an innocent saint here. You don't escalate a situation and then be blameless.
The customer did not CHARGE the employee. The customer simply followed him as he walked away because, presumably, in THIS eatery, complaining about one's food is not a legitimate complaint.
Those whose observations you're beefing about saw what you should have seen: an employee repeatedly assaulting a customer who [gasp!] had the audacity to complain about food or service--verboten among the snowflakes (interspersed with mortified professionals like the kid who tried to pull the employee off the customer), in today's...service industry.
The only one in the wrong here, was the employee (who should have been arrested, then fired). PERIOD.
The customer did not CHARGE the employee. The customer simply followed him as he walked away because, presumably, in THIS eatery, complaining about one's food is not a legitimate complaint.
Those whose observations you're beefing about saw what you should have seen: an employee repeatedly assaulting a customer who [gasp!] had the audacity to complain about food or service--verboten among the snowflakes (interspersed with mortified professionals like the kid who tried to pull the employee off the customer), in today's...service industry.
The only one in the wrong here, was the employee (who should have been arrested, then fired). PERIOD.
Yeah we don't know exactly what the customer said or how it was said but there is pretty much no customer behavior that would come close to warranting this type of reaction by the employee.
Complaining about cold fries is not necessarily being abusive towards service workers.
Status:
"I don't understand. But I don't care, so it works out."
(set 7 days ago)
35,630 posts, read 17,968,125 times
Reputation: 50652
Quote:
Originally Posted by Delahanty
Give me a break. Then get your eyes checked.
The customer did not CHARGE the employee. The customer simply followed him as he walked away because, presumably, in THIS eatery, complaining about one's food is not a legitimate complaint.
Those whose observations you're beefing about saw what you should have seen: an employee repeatedly assaulting a customer who [gasp!] had the audacity to complain about food or service--verboten among the snowflakes (interspersed with mortified professionals like the kid who tried to pull the employee off the customer), in today's...service industry.
The only one in the wrong here, was the employee (who should have been arrested, then fired). PERIOD.
I think maybe you should go back and look at the video again?
I don't see the "kid" you state is pulling the employee off. I see a woman maybe in her 30's, slowly go up behind the employee, and take his arm and lead him toward the back. The employee has a very stilted, stiff flat footed way of walking, and in my opinion, it seems likely is mentally impaired or has autism.
We don't know what happened prior - the video starts when the small employee confronts the much larger man. It doesn't appear the much larger man suffered any noticeable injuries, hence, the police arrived and left without arresting anyone.
The SECOND time the customer approached this employee was just to irritate him, to rile him, IMHO, and escalate things. There is no audio so we can't hear how this employee speaks, but from his behavior, he is CLEARLY not the one who is going to be able to resolve the customer's food complaint. Best to wait a moment while the female employee deescalates the situation, and then address someone about getting another order of fries or whatever the complaint was.
At what point in the video do you see a "kid"? I do think the employee is likely a "kid", or is very young, but the woman who leads him away is not.
I think maybe you should go back and look at the video again?
The SECOND time the customer approached this employee was just to irritate him, to rile him, IMHO, and escalate things.
That was my thought too. His stance doesn't look like he's going back to apologize for sure, lol, it looks pretty aggressive to me. Also if the customer admits he was abrasive, just what does that mean, was he threatening violence towards someone? I find it very likely.
I can see firing the employee but I hope that's as far as it goes, no charges. And I hope the dimwit customer learns to keep a civil tongue in his head, he might not get so lucky next time he's 'abrasive' towards someone. Could have turned out worse.
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