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Old Yesterday, 11:37 AM
 
Location: California
1,694 posts, read 489,834 times
Reputation: 3070

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Quote:
Originally Posted by phetaroi View Post
If all he's doing is working the graveyard shift at a fast food drive-through, I doubt this incident will ruin his entire life.
Maybe this type of work is all he can get for now. These videos post 24/7 for eons and yes others have been hurt very badly by these videos long after the incident is over. They always get dredged up. Thatís what Iím referring too.
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Old Yesterday, 11:41 AM
 
Location: California
1,694 posts, read 489,834 times
Reputation: 3070
Quote:
Originally Posted by phetaroi View Post
Do you realize why people often want to sue? Because the mere threat of lawsuit often makes things happen.
Not always. People sue for a payday. The employee has been fired and Iím sure again theyíll have more training. This incident couldíve been avoided by having her son order. Yes the employee was a jerk and heís been fired. This all isnít worth millions from the restaurant.
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Old Yesterday, 12:47 PM
 
Location: Upstate NY 🇺🇸
36,743 posts, read 10,879,513 times
Reputation: 34903
Quote:
Originally Posted by TinaTwo View Post
Not always. People sue for a payday. The employee has been fired and Iím sure again theyíll have more training. This incident couldíve been avoided by having her son order. Yes the employee was a jerk and heís been fired. This all isnít worth millions from the restaurant.

And a bonanza may well have been the motive behind this woman's suit. But chances are, she won't get one. They seldom do.

As a matter of fact, you always hear about the suits, but not the outcomes. Even the fact that a settlement has been reached is newsworthy, and doesn't require revealing the amount, which is often proscribed, but we seldom hear about them.

One case I remember, involved another deaf woman who sued after two Taco Bells "berated" her, and refused to take her written order at the drive-thru window, during normal business hours.

The suit was, ultimately, permanently dismissed--but THAT wasn't news, as the original lawsuit was. And it doesn't appear that much has changed at drive-thrus.

Not only do plaintiffs in such suits rarely prevail, but lawsuits, themselves, don't always result in the changes plaintiffs had initially hoped for.
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Old Yesterday, 01:12 PM
 
9,751 posts, read 16,068,389 times
Reputation: 16270
Quote:
Originally Posted by hertfordshire View Post
But the fact remains that she always needs employees to be prepared to allow her accommodations to be able to communicate with her. If they aren't prepared THIS TIME, how is she to expect them to be prepared next time, when he's not there?

She needs to be able to function independently.

She also needs to be realistic. Reasonable Accommodations are just that Reasonable. Its a give-and-take on both ends. Few people are conversant in sign language, especially teenage kids working the window at a FF joint. Ok, yes, I know she should be able to function in society independently, but it doesn't always work that way. You don't just drive up to a window, start using sign language, and expect them to understand!


Like another poster commented, Jack-In-Box, like many other FF restaurants, does have phone apps. There's your Reasonable Accommodation! A Reasonable Accommodation doesn't necessarily have to be aimed specifically at a particular handicap or disabled group to serve the purpose of being a reasonable Accommodation. Wheelchair ramps and curb cuts can also be used by able-bodied people. Raised toilet seats can also be used by non-handicapped persons. Etc, etc.


If she does try to sue, good luck with that! I am also disabled, and have found the ADA to be, essentially, useless. You have to figure your own way to navigate life, without waving the handicapped "laws" in everyone's face! She also needs to be prepared for them and the situations. Each person, handicapped or not, essentially makes their own way in life.
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Old Yesterday, 01:17 PM
 
21,485 posts, read 17,081,085 times
Reputation: 40097
Quote:
Originally Posted by TinaTwo View Post
Not always. People sue for a payday. The employee has been fired and Iím sure again theyíll have more training. This incident couldíve been avoided by having her son order. Yes the employee was a jerk and heís been fired. This all isnít worth millions from the restaurant.
They had an agenda I think, but I don't know it was necessarily money. The son said something about deaf people not being treated right by establishments during the filming. It may be that they go around trying to point out all the places that don't abide by the laws regarding disabilities. They could be doing as a way to effect change, which usually doesn't happen without a lawsuit.


I highly doubt she'll get millions, you have to justify what you're asking for with actual damages.
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Old Yesterday, 01:38 PM
 
Location: California
1,694 posts, read 489,834 times
Reputation: 3070
Quote:
Originally Posted by Delahanty View Post
And a bonanza may well have been the motive behind this woman's suit. But chances are, she won't get one. They seldom do.

As a matter of fact, you always hear about the suits, but not the outcomes. Even the fact that a settlement has been reached is newsworthy, and doesn't require revealing the amount, which is often proscribed, but we seldom hear about them.

One case I remember, involved another deaf woman who sued after two Taco Bells "berated" her, and refused to take her written order at the drive-thru window, during normal business hours.

The suit was, ultimately, permanently dismissed--but THAT wasn't news, as the original lawsuit was. And it doesn't appear that much has changed at drive-thrus.

Not only do plaintiffs in such suits rarely prevail, but lawsuits, themselves, don't always result in the changes plaintiffs had initially hoped for.
Yes we never hear the end of anything.
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Old Yesterday, 01:40 PM
 
24 posts, read 1,948 times
Reputation: 54
Quote:
Originally Posted by TinaTwo View Post
Not always. People sue for a payday. The employee has been fired and Iím sure again theyíll have more training. This incident couldíve been avoided by having her son order. Yes the employee was a jerk and heís been fired. This all isnít worth millions from the restaurant.
She won't get millions nor is she trying to.
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Old Yesterday, 02:05 PM
 
Location: Upstate NY 🇺🇸
36,743 posts, read 10,879,513 times
Reputation: 34903
Quote:
Originally Posted by carrcollie View Post
She won't get millions nor is she trying to.
But, based on past actions brought against establishments, she may not get the changes she wants.

What the other woman wanted from Taco Bell--that the deaf be treated exactly as hearing patrons--was not "reasonable." And it won't be considered "reasonable" to have a lineup of DeafNation Expo attendees placing orders and paying at the drive-thru window, along with every hearing-impaired elderly person who expects to be accommodated, too.

That won't happen. It will be left up to these fast-food places to introduce reasonable accommodations, but they won't be what the deaf community expect. And in the end, as with all of the other grievance lawsuits, the government won't be telling them how to deploy staff or how to run their businesses.
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Old Yesterday, 02:12 PM
 
10,217 posts, read 5,299,536 times
Reputation: 35290
Quote:
Originally Posted by MaryleeII View Post
She also needs to be realistic. Reasonable Accommodations are just that Reasonable. Its a give-and-take on both ends. Few people are conversant in sign language, especially teenage kids working the window at a FF joint. Ok, yes, I know she should be able to function in society independently, but it doesn't always work that way. You don't just drive up to a window, start using sign language, and expect them to understand!

She wasn't expecting him to use sign language. She was speaking her order very clearly. Clearly enough for anyone to understand. He was refusing to take the order.
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Old Yesterday, 03:42 PM
 
25 posts, read 15,547 times
Reputation: 86
Quote:
Originally Posted by MaryleeII View Post
She also needs to be realistic. Reasonable Accommodations are just that Reasonable. Its a give-and-take on both ends. Few people are conversant in sign language, especially teenage kids working the window at a FF joint. Ok, yes, I know she should be able to function in society independently, but it doesn't always work that way. You don't just drive up to a window, start using sign language, and expect them to understand!

The customer used her voice for the worker. She did her part to communicate with him. She wasn't signing with her voice turned off and expecting him to understand her signs. She likely continued signing as that is her natural language or expressing a visual proof that she indeed is deaf since since being deaf is kind of like an invisible disability, especially when one is able to speak with a profound hearing loss.
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