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Old 09-20-2019, 02:37 PM
 
44 posts, read 7,220 times
Reputation: 108

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Quote:
Originally Posted by ClaraC View Post
Why in the world do you need someone who will walk you through a tech problem to be able to "culturally relate to you as a person" whatever that means?
Where did I say tech problem?

I've talked to many people in call centers in India, mostly regarding customer service issues.

Cultural differences in communication and approach to problem solving is often a real issue. Even if the person speaks perfect English.
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Old 09-21-2019, 07:09 AM
 
Location: Cebu, Philippines
4,969 posts, read 1,922,558 times
Reputation: 9104
Has t been established that the Jack employee was an immigrant, or are just on some bizarro tangent here?
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Old 09-21-2019, 09:01 AM
 
Location: A Yankee in northeast TN
10,887 posts, read 14,633,914 times
Reputation: 24560
Quote:
Originally Posted by cebuan View Post
Has t been established that the Jack employee was an immigrant, or are just on some bizarro tangent here?
Have you listened to the second video? It seems fairly obvious there is an accent or speech pattern that suggest English is not his first language.
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Old 09-21-2019, 12:20 PM
 
Location: Way up high
14,230 posts, read 21,107,477 times
Reputation: 14701
It sounds to me like this was deliberate so a lawsuit could be filed. The son easily could have ordered for her and there's no reason to argue for 2 hours. Give me a break.
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Old 09-21-2019, 01:06 PM
 
21,643 posts, read 17,162,881 times
Reputation: 40333
Quote:
Originally Posted by himain View Post
It sounds to me like this was deliberate so a lawsuit could be filed. The son easily could have ordered for her and there's no reason to argue for 2 hours. Give me a break.
How on earth could they have known this person would refuse to serve her? She's lived her entire life deaf and lives in this area, so I'm going to assume most times she goes out to eat most people accommodate her as they are supposed to by law. As another poster stated, they were serving deaf and even hard of hearing people directly at the drive-up window even 25 years ago when he worked at Wendy's. So how would someone plan to get a jerk employee who A. Doesn't know the law and B. is enough of an a** to stand there and argue with her and mock her for 2 hours?

Once he refused, it ceased to be about getting food and became about principle and standing up for her rights.
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Old 09-21-2019, 05:46 PM
 
Location: Cebu, Philippines
4,969 posts, read 1,922,558 times
Reputation: 9104
Quote:
Originally Posted by DubbleT View Post
Have you listened to the second video? It seems fairly obvious there is an accent or speech pattern that suggest English is not his first language.

"Seems" to "suggest". OK, thank you. After all the viral coverage and world-class investigative journalism and demands for his beheading, his identity remains a mystery. Maybe he s hiding in the Ecuadorian embassy.

Last edited by cebuan; 09-21-2019 at 05:58 PM..
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Old 09-21-2019, 06:36 PM
 
21,643 posts, read 17,162,881 times
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Quote:
Originally Posted by cebuan View Post
"Seems" to "suggest". OK, thank you. After all the viral coverage and world-class investigative journalism and demands for his beheading, his identity remains a mystery. Maybe he s hiding in the Ecuadorian embassy.
Youíre being quite dramatic. No one called for his beheading. But he is a jerk for mocking her and a poor representative of his employer and he shouldíve been fired so Iím glad he was. I donít know why people started discussing what his nationality is, I donít see what that has to do with a thing. But I donít think people have been unduly harsh on him here for the most part.
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Old 09-21-2019, 09:09 PM
 
Location: A Yankee in northeast TN
10,887 posts, read 14,633,914 times
Reputation: 24560
Quote:
Originally Posted by cebuan View Post
"Seems" to "suggest". OK, thank you. After all the viral coverage and world-class investigative journalism and demands for his beheading, his identity remains a mystery. Maybe he s hiding in the Ecuadorian embassy.
Having listened to the video, what are your thoughts on his status as a native English speaker?
I subscribe to the theory that something that looks like a horse, acts like a horse, and sounds like a horse could be zebra, but it's probably a horse. His English is awkward, therefore it's not unreasonable to assume it's not his first language.
Forums like these exist on speculation, if you insist on hard facts in cases where that can't be known then CD must be a huge exercise in futility for you.
Quote:
Originally Posted by ocnjgirl View Post
Ydon’t know why people started discussing what his nationality is, I don’t see what that has to do with a thing.
Because it may have started as a communication problem when she went directly to the pickup window, not because she's deaf but because possibly his English isn't good, sort of like talking to people in call centers in another country and how frustrating that can get.
Someone else suggested it might be a cultural difference?

Last edited by DubbleT; 09-21-2019 at 09:18 PM..
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Old 09-21-2019, 09:34 PM
 
21,643 posts, read 17,162,881 times
Reputation: 40333
Quote:
Originally Posted by DubbleT View Post
Having listened to the video, what are your thoughts on his status as a native English speaker?
I subscribe to the theory that something that looks like a horse, acts like a horse, and sounds like a horse could be zebra, but it's probably a horse. His English is awkward, therefore it's not unreasonable to assume it's not his first language.
Forums like these exist on speculation, if you insist on hard facts in cases where that can't be known then CD must be a huge exercise in futility for you.
Because it may have started as a communication problem when she went directly to the pickup window, not because she's deaf but because possibly his English isn't good, sort of like talking to people in call centers in another country and how frustrating that can get.
Someone else suggested it might be a cultural difference?
He understood what she was saying she spoke perfectly clearly. If he doesn’t understand English at all they wouldn’t of hired him for a position like that, he’d have been in the back mopping the floors. It’s much harder to understand what people are saying over those speakers then it is when the person is right in front of you. If he couldn’t understand someone speaking directly to him, how could he possibly take orders from the speaker?

I don’t think it’s a cultural difference either, they all watch the same new hire training videos and sign off on them. And again, there’s no culture where it’s considered OK to mock the disabled and argue with your employer’s customers.
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Old 09-21-2019, 09:37 PM
 
Location: A Yankee in northeast TN
10,887 posts, read 14,633,914 times
Reputation: 24560
Quote:
Originally Posted by ocnjgirl View Post
He understood what she was saying she spoke perfectly clearly. If he doesnít understand English at all they wouldnít of hired him for a position like that, heíd have been in the back mopping the floors. Itís much harder to understand or people are saying over those speakers then it is when the person is sitting right in front of you.
Whatever, you tend to get tunnel vision when you've made up your mind about what happened and refuse to consider any other possibilty. I prefer to try to look at a thing from several possible angles.
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