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Old 09-21-2019, 09:44 PM
 
21,642 posts, read 17,162,881 times
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Quote:
Originally Posted by DubbleT View Post
Whatever, you tend to get tunnel vision when you've made up your mind about what happened and refuse to consider any other possibilty. I prefer to try to look at a thing from several possible angles.
Okay then. They hired a guy who canít understand or speak English well and gave him drive through speaker duty, probably the one job where ability to understand English clearly is the most important qualification.

I think thereís a difference between looking at angles and grasping at straws, but ok.
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Old 09-22-2019, 06:25 AM
 
Location: A Yankee in northeast TN
10,887 posts, read 14,633,914 times
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Somewhere I made a reference to people who live in bubbles. Clearly you haven't been to an area where ff workers, and sometimes retail workers, don't always have the greatest grasp of English.
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Old 09-22-2019, 07:52 AM
 
21,642 posts, read 17,162,881 times
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Quote:
Originally Posted by DubbleT View Post
Somewhere I made a reference to people who live in bubbles. Clearly you haven't been to an area where ff workers, and sometimes retail workers, don't always have the greatest grasp of English.
Yes I have been. I just don’t think that they would put that person in charge of understanding people ordering in English through a tinny speaker. And I think if that was the case, he would be on the tape saying “I can’t understand you.” Instead he was very rude and aggressive and actually mocked her. So clearly it’s not just a miscommunication issue.

No bubble here, I’ve spent my entire life in diverse New Jersey, outside of six months spent in Houston. Even in Houston, I never had a problem placing an order. It was never the front line people who had trouble with English. Where problems would arise with employees who don’t understand English or speak English, is when I would ask someone who wasn’t a front line person for help. For instance, f I ask someone stocking groceries where something is, then I would discover that person is not proficient in English. But if I go to the customer service counter, that person would be someone who spoke and understood English well. Again they generally don’t put people who can’t speak English in front line positions. And taking orders from a speaker demands proficiency in English more than any other position in the store. If he couldn’t understand peoples orders, they would have been a slew of complaints about him before now.

I mean, if you were the manager of this Jack-in-the-Box, would you put someone who can’t understand English in charge of taking your customers orders through the speaker?

Last edited by ocnjgirl; 09-22-2019 at 08:06 AM..
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Old 09-22-2019, 09:07 AM
 
Location: Mid-Atlantic
25,636 posts, read 24,546,629 times
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I once went to a Wendy's staffed by people with disabilities. One guy at the counter was hearing impaired, and the other guy was developmentally delayed. They made a good team, but you had to work with it a bit.
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Old 09-22-2019, 09:25 AM
 
Location: A Yankee in northeast TN
10,887 posts, read 14,633,914 times
Reputation: 24560
Quote:
Originally Posted by ocnjgirl View Post
I mean, if you were the manager of this Jack-in-the-Box, would you put someone who canít understand English in charge of taking your customers orders through the speaker?
I've been in neighborhoods where the majority of employees speak something other than English amongst themselves and with most of their customers, where the signs are bilingual. And where sometimes finding someone who understands a complicated request in English can be a challenge. Not knowing the neighborhood where this took place I can't say whether that is what happened here, but I wouldn't put it out of the realm of possibility.
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Old Yesterday, 10:25 AM
 
Location: Barrington
47,404 posts, read 34,754,722 times
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Quote:
Originally Posted by Delahanty View Post
Because she's deaf, and wouldn't be able to hear the employee asking for and confirming her order, telling her the amount due, etc. A conversation needs to take place.

I donít have conversations in a drive thru.

#8. Thatís it. Thank you.
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Old Yesterday, 10:39 AM
 
21,642 posts, read 17,162,881 times
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Quote:
Originally Posted by middle-aged mom View Post
I donít have conversations in a drive thru.

#8. Thatís it. Thank you.
They might say back "we are out of bacon", or whatever was ordered for a beverage. They might ask if you want something else. It's ridiculous to think she should order where she can't hear what they said back rather than go to the window, especially at 4am with no one else there.

Another poster said 25 years ago when he worked at Wendy's, they even took orders from people who used hearing aids at the window. It really should not have been this difficult.
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Old Yesterday, 10:55 AM
 
Location: Barrington
47,404 posts, read 34,754,722 times
Reputation: 15699
Quote:
Originally Posted by Mr. Ryu View Post
All of this took place at 4 AM. Lady is tripping!

I respect that she wants to be independent and all that but in this scenario you also have to factor the inconvenience of the worker. It's a FAST FOOD restaurant and you are on the drive-thru. Your son is capable of placing the order for the both of you or signing to you when to answer. But whatever let's do it the hard-way.

Let's have all drive thru with a visual signal to speak for deaf people, braille for blind (not sure how they will drive maybe in a Tesla), a Ipad for people that are mute.
Thinking the night shift is far more likely to encounter abusive drunks and armed robbers than a deaf person at 4:00 AM.

No excuse for mocking the patron.

Not tracking the 2 hour thing. That would have effectively closed the establishment to all other business, while these two engaged. It is my understanding there are usually a minimum of 3 employees on overnight shifts. What were the others doing for 2 hours?

Whole deal not passing the smell test.
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Old Yesterday, 10:57 AM
 
Location: Barrington
47,404 posts, read 34,754,722 times
Reputation: 15699
Quote:
Originally Posted by Mr. Ryu View Post
crushed penis??
Toilet seat fell on guyís penis allegedly causing a permanent disability.
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Old Yesterday, 11:02 AM
 
Location: Barrington
47,404 posts, read 34,754,722 times
Reputation: 15699
Quote:
Originally Posted by Javacoffee View Post
When we order at the speaker box from our vehicle, it gives the staff time to prepare and bag our meal. It's ready and waiting for us when we approach the window. This is how things operate - smoothly.

When someone doesn't order at the speaker box, but instead orders at the window, everything is now out of order. Everybody in line behind her has to wait while staff scrambles to fill her unexpected order. It interrupts the flow of business. It causes time delays and confusion, and makes customers wait. This isn't what the drive-through is about.

Being deaf doesn't give anyone special rights.
Engaging with a customer for 2 hours at the window is a major business interruption.
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