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Old Today, 08:22 AM
 
Location: A tropical island
4,622 posts, read 4,523,650 times
Reputation: 11534

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Quote:
Originally Posted by Joe the Photog View Post
I am guessing the son was on the passenger side of the car? Have you tried to yelll your order from the opposite side of the car into one of those sorry speakers? It doesn't tend to work well, so we always tell the driver what we want who then orders it for us.

I don't get arguing for two hours, but then I understand being taken aback when you are treated badly by someone in customer service.
Yes, many times, never a problem.

Regardless, the mom is able to speak, the son is able to hear. Mom should have ordered at the speaker. When the drive-through worker asked to take the order, son could have signed to mom that it was time to place the order. No need to go to the window when a hearing-abled person was right there in the car. Granted, at 4 am it is probably not busy, but if she pulled this stunt during the day (even without a prolonged argument) it would definitely slow down the entire line. Drive-throughs are set up a specific way to ensure efficiency. If no one in the car can order at the speaker, don't go to the drive-through.

The employee behaved very badly, no doubt about it, but who knows what the woman had said/done to get under his skin before the video started rolling. I'm sure I'd be beyond unpleasant after two hours with this nut job. I have no doubt that this was a set-up designed to get a big pay-out, and that disgusts me.
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Old Today, 08:37 AM
 
Location: Los Angeles
4,285 posts, read 993,430 times
Reputation: 3877
I donít know all of the details about this situation, but it does sound like fast food restaurants need to find a better way of communicating with deaf customers. Itís not their fault for having a disability, however it is their fault for choosing ĎJack in the boxí...Yuck!
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Old Today, 08:40 AM
 
Location: Fuquay Varina
4,763 posts, read 6,788,206 times
Reputation: 11978
Quote:
Originally Posted by Hapa1 View Post
I donít know all of the details about this situation, but it does sound like fast food restaurants need to find a better way of communicating with deaf customers. Itís not their fault for having a disability, however it is their fault for choosing ĎJack in the boxí...Yuck!
4am don't leave many options. We don't know what they were doing to be out that late, maybe a road trip pit stop, or worked all day and first chance to get some food.
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Old Today, 08:46 AM
 
Location: Bel Air, California
21,602 posts, read 22,236,712 times
Reputation: 34104
two hours! man, I would have been getting impatient if I was waiting behind them in line
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Old Today, 08:58 AM
 
Location: A Yankee in northeast TN
10,816 posts, read 14,571,893 times
Reputation: 24293
When I've had to deal with hearing impaired customers the communication is almost always written, sometimes spelled out on a phone or tablet type device rather than paper. I can't imagine why this woman would go to a jack in the box at 4am unprepared without some alternative method of communication. It does seem like she may have had an agenda. Not that it excuses the doofus for making fun of her, but c'mon two hours arguing while recording it doesn't sound like hunger to me.
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Old Today, 09:02 AM
 
Location: Oort cloud
124 posts, read 109,322 times
Reputation: 491
Quote:
Originally Posted by Joe the Photog View Post
I am guessing the son was on the passenger side of the car? Have you tried to yelll your order from the opposite side of the car into one of those sorry speakers? It doesn't tend to work well, so we always tell the driver what we want who then orders it for us.

I don't get arguing for two hours, but then I understand being taken aback when you are treated badly by someone in customer service.
Yes, I've ordered from the passenger side and never had an issue.
But let's even assume the son wasn't there, she still could have spoken into the machine and said something along the lines of I am deaf please bear with me I would like a large # 2 with dr pepper and no extras. But no, she tried to "have it her way" by going directly to the drive through window which is entirely circumventing the system they have.

Having said that, the employee could have behaved better and been more accommodating and I still have no idea what the hell is up with arguing for two hours. Why did neither the employee nor the woman in question or anyone in the vicinity decide it was enough? Why didn't her son say "ok mom screw it let's go somewhere else" or another team member take control of the microphone?
The entire story is weird and there are no innocent parties. What it comes down to me is a bored young kid on the night shift with nothing better to do and a woman with a chip on her shoulder who is imposing her disability in instances where it shouldn't put her at much disadvantage.
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Old Today, 09:03 AM
 
Location: Upstate NY 🇺🇸
36,664 posts, read 10,857,268 times
Reputation: 34796
Quote:
Originally Posted by DubbleT View Post
When I've had to deal with hearing impaired customers the communication is almost always written, sometimes spelled out on a phone or tablet type device rather than paper. I can't imagine why this woman would go to a jack in the box at 4am unprepared without some alternative method of communication. It does seem like she may have had an agenda. Not that it excuses the doofus for making fun of her, but c'mon two hours arguing while recording it doesn't sound like hunger to me.


LOL You're right. But this was a collision of doofuses!

And, assuming that this was all about food, does anyone really think that either the woman or her son would have eaten what was prepared after such a disastrous encounter?

I highly doubt it.
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Old Today, 09:06 AM
 
10,206 posts, read 5,284,391 times
Reputation: 35224
Quote:
Originally Posted by DubbleT View Post
When I've had to deal with hearing impaired customers the communication is almost always written, sometimes spelled out on a phone or tablet type device rather than paper. I can't imagine why this woman would go to a jack in the box at 4am unprepared without some alternative method of communication. It does seem like she may have had an agenda. Not that it excuses the doofus for making fun of her, but c'mon two hours arguing while recording it doesn't sound like hunger to me.

She could communicate fine with him face-to-face. She can read lips, speaks fine and can be understood. That was not the problem. He refused to take her order at the window, and was insisting that she go back and use the speaker system.
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Old Today, 09:08 AM
 
Location: A safe distance from San Francisco
8,832 posts, read 6,273,379 times
Reputation: 8906
Quote:
Originally Posted by Mr. Ryu View Post
https://abc7news.com/society/viral-v...order/5526666/

Another video on the topic.

Is her son also deaf? It somewhat defeats the purpose of drive-thru if you can't place your order with the speaker box. It will cause a backlog in the drive-thru.

Also, her staying there with her son for 2 hours to argue with this dude is CRAZY! I feel sorry for the employee.
So do I....and I've been there.

This "community" trolls any and all retail daily looking for this kind of "problem" and associated $reward$. It is a "problem" totally of their own manufacture and half the goal simply is to disrupt the lives of others. I've seen it too many times to have any sympathy.
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Old Today, 09:08 AM
 
8,371 posts, read 5,471,020 times
Reputation: 9642
Also, we don't know when her doofus of a son starting recording!! This could have been into hour 2.

LOL
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