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Old Today, 01:17 PM
 
8,375 posts, read 5,471,020 times
Reputation: 9646

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Quote:
Originally Posted by Delahanty View Post
[/b]


Even that may not be enough.

Consider Starbucks, one of the the most-sued (if not THE most-sued) establishments, from the crushed penis suit to multiple individual and class-action suits by hearing impaired customers (and employees). And they still can't get it right.

In one incident, a group of deaf employees was "shooed away," another customer was told that he "talked funny," and others were mocked. Corporate response was "sensitivity training," supposed accommodations, and opening a "Signing Starbucks in the vicinity of Gallaudet University. But lawsuits continue, with employees claiming that the ASL interpreting leaves them "exhausted," and that rotations (requiring additional staff and, often, immediate special staffing when unexcused absences occur) aren't scheduled. And still, the deaf community claim to encounter difficulties both there and at other Starbucks cafes.

These repeated issues are a reflection of how establishments are unable or unwilling to make "reasonable" accommodations.
crushed penis??
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Old Today, 01:17 PM
 
10,942 posts, read 4,440,113 times
Reputation: 27649
So what were the other employees doing while this was going on? At this point, they have no way to receive whatever customers they might have had - the one drive up window is blocked by this car and the restaurant lobby is closed.

What in the world were they doing, while this guy was in a two hour confrontation with a woman parked in the driveup?

BTW, I don't think this needs any kind of disability sensitivity training. The message to the employees should be we're hear to sell food, and when someone wants to come in and buy some, make that happen. Don't pretend you can't deal with the tiny inconvenience of having someone pull up to the window.
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Old Today, 01:18 PM
 
21,479 posts, read 17,057,571 times
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Quote:
Originally Posted by Hapa1 View Post
I wouldn’t want to eat the food after an altercation with someone preparing the meal or at least has access to it. Who knows what they might have done to it?
Nowadays there are cameras even where the food is being prepared.
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Old Today, 01:19 PM
 
21,479 posts, read 17,057,571 times
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Quote:
Originally Posted by ClaraC View Post
So what were the other employees doing while this was going on? At this point, they have no way to receive whatever customers they might have had - the one drive up window is blocked by this car and the restaurant lobby is closed.

What in the world were they doing, while this guy was in a two hour confrontation with a woman parked in the driveup?

BTW, I don't think this needs any kind of disability sensitivity training. The message to the employees should be we're hear to sell food, and when someone wants to come in and buy some, make that happen. Don't pretend you can't deal with the tiny inconvenience of having someone pull up to the window.
It was 4am. Chances are no one else came during that time frame.
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Old Today, 01:21 PM
 
Location: Upstate NY 🇺🇸
36,665 posts, read 10,857,268 times
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Quote:
Originally Posted by Mr. Ryu View Post
crushed penis??
Just one of many lawsuits brought against Starbucks over the years lol--some frivolous, some not.
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Old Today, 01:26 PM
 
10,942 posts, read 4,440,113 times
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Quote:
Originally Posted by ocnjgirl View Post
It was 4am. Chances are no one else came during that time frame.
For 2 hours?

Surely any employees in the building would be aware that this one customer was in the driveup for 2 hours.

If they literally had NO customers during that time, maybe Jack in the Box should rethink being open.
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Old Today, 01:28 PM
 
8,375 posts, read 5,471,020 times
Reputation: 9646
Quote:
Originally Posted by ClaraC View Post
So what were the other employees doing while this was going on? At this point, they have no way to receive whatever customers they might have had - the one drive up window is blocked by this car and the restaurant lobby is closed.

What in the world were they doing, while this guy was in a two hour confrontation with a woman parked in the driveup?

BTW, I don't think this needs any kind of disability sensitivity training. The message to the employees should be we're hear to sell food, and when someone wants to come in and buy some, make that happen. Don't pretend you can't deal with the tiny inconvenience of having someone pull up to the window.
The customer should also remember that they also should be realistic. This situation could have been avoided if her son placed the order. Think of it as mom and son teamwork.
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Old Today, 01:29 PM
 
10,208 posts, read 5,284,391 times
Reputation: 35233
Quote:
Originally Posted by ClaraC View Post
BTW, I don't think this needs any kind of disability sensitivity training. The message to the employees should be we're hear to sell food, and when someone wants to come in and buy some, make that happen. Don't pretend you can't deal with the tiny inconvenience of having someone pull up to the window.

Not really "disability sensitivity" training, but proper training of the policies and procedures when accommodations need to be made for disabilities.
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Old Today, 01:30 PM
 
10,208 posts, read 5,284,391 times
Reputation: 35233
Quote:
Originally Posted by Mr. Ryu View Post
The customer should also remember that they also should be realistic. This situation could have been avoided if her son placed the order. Think of it as mom and son teamwork.

She placed the order JUST FINE. It was the employee who refused to take it.
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Old Today, 01:34 PM
 
8,375 posts, read 5,471,020 times
Reputation: 9646
Quote:
Originally Posted by hertfordshire View Post
She placed the order JUST FINE. It was the employee who refused to take it.
She didn't place the order at the speaker box. That is the place where you need to place the order at a drive-thru. Her son could have placed it that speaker box.
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