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Old Today, 03:21 AM
 
Location: Upstate NY 🇺🇸
36,656 posts, read 10,857,268 times
Reputation: 34786

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At 4 a.m., A deaf woman bypassed the speaker to order at the drive-thru window at a CA Junk In The Box, where she encountered an extremely rude, loud, and aggressive employee, who wouldn't take her order, and who mocked her. This confrontation lasted two hours.

Her son, who looks like he's 6'2", promptly began recording the incident. And she plans to sue.

1. Management responded quickly, apologized, and appropriately fired the employee.

2. The employee should have simply taken her order at the window.

3. The woman--or her son--could have gone into the restaurant to place their order. Drive-thrus aren't for everyone.

4. Who the hell argues for two hours?

This video has an ad, but is the best, and shows her son, who clearly looks able to have placed the order, himself.

https://www.nbcbayarea.com/on-air/as...559883672.html
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Old Today, 03:53 AM
 
Location: Las Vegas, Nevada
719 posts, read 525,572 times
Reputation: 2173
Quote:
Originally Posted by Delahanty View Post
At 4 a.m., A deaf woman bypassed the speaker to order at the drive-thru window at a CA Junk In The Box, where she encountered an extremely rude, loud, and aggressive employee, who wouldn't take her order, and who mocked her. This confrontation lasted two hours.

Her son, who looks like he's 6'2", promptly began recording the incident. And she plans to sue.

1. Management responded quickly, apologized, and appropriately fired the employee.

2. The employee should have simply taken her order at the window.

3. The woman--or her son--could have gone into the restaurant to place their order. Drive-thrus aren't for everyone.

4. Who the hell argues for two hours?

This video has an ad, but is the best, and shows her son, who clearly looks able to have placed the order, himself.

https://www.nbcbayarea.com/on-air/as...559883672.html

At 4 AM, the lobby is closed, so she could only use the drive-thru. The man at the drive-thru is a disgrace to treat a deaf person like that. He deserved to be fired and should not ever work in any customer service job since he has no respect for customers. Good riddance!
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Old Today, 04:14 AM
 
Location: New Jersey
8,628 posts, read 12,606,490 times
Reputation: 8300
While the employee was wrong, who the hell as a customer is going to stay there for 2 hours arguing.
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Old Today, 05:06 AM
 
Location: Cebu, Philippines
4,816 posts, read 1,865,735 times
Reputation: 8949
Increasingly, employees feel dis-empowered to make decisions when trained routines fail. I would like to ask the manager how tolerant she is of workers making ad-hoc decision in unusual circumstances -- or just saying "We can't do that".

Also, drive in window clerks are just children, with not-yet fully-formed personalities. The US is the only country in the world that denies such workers the right to decide for themselves if they can have sex or a light beer, no wonder their maturity is retarded in the workplace.

Last edited by cebuan; Today at 05:14 AM..
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Old Today, 05:33 AM
 
8,364 posts, read 5,471,020 times
Reputation: 9624
https://abc7news.com/society/viral-v...order/5526666/

Another video on the topic.

Is her son also deaf? It somewhat defeats the purpose of drive-thru if you can't place your order with the speaker box. It will cause a backlog in the drive-thru.

Also, her staying there with her son for 2 hours to argue with this dude is CRAZY! I feel sorry for the employee.
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Old Today, 06:07 AM
 
Location: Las Vegas, Nevada
719 posts, read 525,572 times
Reputation: 2173
Quote:
Originally Posted by Mr. Ryu View Post
https://abc7news.com/society/viral-v...order/5526666/

Another video on the topic.

Is her son also deaf? It somewhat defeats the purpose of drive-thru if you can't place your order with the speaker box. It will cause a backlog in the drive-thru.

Also, her staying there with her son for 2 hours to argue with this dude is CRAZY! I feel sorry for the employee.

You feel sorry for the employee who refused service and then made fun of a deaf woman??? It is their duty to make accommodations for people with disabilities. They had to use the drive-thru because the lobby was closed. This employee is a disgusting person that deserves to be shamed for the way he treated this woman.
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Old Today, 06:15 AM
 
878 posts, read 418,130 times
Reputation: 2769
Quote:
Originally Posted by cebuan View Post
Also, drive in window clerks are just children, with not-yet fully-formed personalities. The US is the only country in the world that denies such workers the right to decide for themselves if they can have sex or a light beer, no wonder their maturity is retarded in the workplace.
What? The last drive through worker I encountered was sixty years old.
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Old Today, 06:20 AM
 
8,364 posts, read 5,471,020 times
Reputation: 9624
Quote:
Originally Posted by Katie the heartbreaker View Post
You feel sorry for the employee who refused service and then made fun of a deaf woman??? It is their duty to make accommodations for people with disabilities. They had to use the drive-thru because the lobby was closed. This employee is a disgusting person that deserves to be shamed for the way he treated this woman.
After arguing for 2 hours with this deaf broad, yes i do.

Was the son also deaf or did deaf mom take it up on herself to place the order meanwhile her son was fully capable of doing it? In the video that OP posted, it looks like the son is signing to the mom while she is being interviewed.

Again, it defeats the purpose of using a drive-thru if you can't use the speaker box to place your order. Also, it sons like her son is not deaf. " With the help of her son on Monday, Arnaud-Jensen talked about the verbal confrontation. She said it all started when she tried to explain why she didnít use the speaker and tried to order at the drive-thru window. As things escalated, her son recorded the confrontation with his phone." Maybe, they were looking for a lawsuit. There was another incident a couple of weeks that had news coverage.

https://www.nbcphiladelphia.com/news...mobile=o&nms=y

I remember a story a couple of weeks ago about a deaf woman and 2 kids that used a drive-thru and she gave the order in a piece of paper. She was told to come into the restaurant and place her order but she refused. One of her kids was around 8 and was not deaf could have placed the order.

https://www.foxnews.com/food-drink/b...man-drive-thru
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Old Today, 06:22 AM
 
Location: DFW - Coppell / Las Colinas
32,366 posts, read 37,111,147 times
Reputation: 39272
They must not have had the Jack App on their phone to order.

Great invention for the deaf.
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Old Today, 06:22 AM
 
8,364 posts, read 5,471,020 times
Reputation: 9624
Quote:
Originally Posted by TimAZ View Post
What? The last drive through worker I encountered was sixty years old.
LOL. The front cortex doesn't really fully fully develop until the age 65.
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