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Old 08-11-2013, 03:19 PM
 
248 posts, read 1,346,101 times
Reputation: 142

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I took my car to the shop to replace thermostat and water pump and my final bill states a starter was replaced and was charged starter plus labor cost. My starter was working fine before handing it to the shop. Legally...who should pay for the starter parts and labor?
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Old 08-11-2013, 03:24 PM
 
Location: Prosper
6,268 posts, read 12,109,796 times
Reputation: 9325
It's possible (not likely IMO, but possible) that the starter did go out while at the shop through no fault of their own. In cases like that, ask for the old part back, or you will not be paying for the new one. Then, go get it tested at an autozone and see if it checks out. If it's dead, then you obviously needed a new starter. If it's fine, then you've got the shop on the hook for the charges that weren't necessary.
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Old 08-11-2013, 06:17 PM
 
Location: East of the Rockies
256 posts, read 568,034 times
Reputation: 165
As a auto technician myself, I would ask the shop to at least take care of the labor and you could pay for the part. Things happen and it might be legit, but it is a bit of a coincidence. A good shop will understand and help you out. They want your return business. Hacks don't care....and there's plenty of them out there.
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Old 08-11-2013, 06:27 PM
 
288 posts, read 397,940 times
Reputation: 478
They should have contacted you before performing additional work. I would ask for an adjustment because you did not authorize this work, unless you have had a longstanding relationship and have operated under this blind kind of agreement before.
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Old 08-11-2013, 08:34 PM
 
34 posts, read 38,635 times
Reputation: 71
Quote:
Originally Posted by Ablebodied View Post
They should have contacted you before performing additional work. I would ask for an adjustment because you did not authorize this work, unless you have had a longstanding relationship and have operated under this blind kind of agreement before.
This.

Also, if you do ask for the broken starter and they give it to you make sure it's the right model for your car and not something they pulled off another car last week.
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Old 08-12-2013, 05:47 AM
 
Location: East of the Rockies
256 posts, read 568,034 times
Reputation: 165
Quote:
Originally Posted by Ablebodied View Post
They should have contacted you before performing additional work. I would ask for an adjustment because you did not authorize this work, unless you have had a longstanding relationship and have operated under this blind kind of agreement before.
Correct. You don't put parts on vehicles w/o calling the customer.
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Old 08-12-2013, 10:48 AM
 
Location: North Texas
23,599 posts, read 31,161,722 times
Reputation: 26668
I would refuse to pay for unauthorized work.
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Old 08-12-2013, 11:08 AM
 
1,076 posts, read 1,430,621 times
Reputation: 1955
That seems very shady, especially since the starter is not directly related to the parts that were being worked on. It's possible that after the initial repairs they determined that the starter was bad, but they should have called you to get authorization for the work. Instead, it sounds like they proceeded "at risk", with the risk being that you would refuse to pay for the additional work.

Did you get a written estimate beforehand? If you did, and it mentions nothing about the starter, they may be out of luck. You may have to take them to small claims court (or at least threaten to) to get any satisfaction - and possibly to get your car back without paying for the starter.

If the starter was truly bad and they fixed it, they may have saved you an extra trip to their shop. Of course, they also deprived you of the opportunity to shop around for a better price.

Either way, I'd avoid this shop in the future.
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Old 08-12-2013, 01:49 PM
 
2,279 posts, read 3,913,710 times
Reputation: 1505
This is almost comical..Either way, whether it happened or not, I would have my car towed to another shop for the work to be done just on principal alone.

What kind of car is it?
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Old 08-12-2013, 02:02 PM
 
Location: Blah
4,153 posts, read 7,648,291 times
Reputation: 3053
Quote:
Originally Posted by Ablebodied View Post
They should have contacted you before performing additional work. I would ask for an adjustment because you did not authorize this work, unless you have had a longstanding relationship and have operated under this blind kind of agreement before.
This^^^^^^!

Yes, it's possible but replacing parts for a problem that wasn't part of the original agreement without contacting you is HIGHLY suspicious! I don't care if you regularly do business with this shop.
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