Ntta thoughts (Post: credit card, house, DMV)

[JustTess]

I seem to go in circles with NTTA. Either they do not comprehend what I'm saying or they do not care. Here is the short version.
I was unaware that my card was not able to be charged when my bank changed it to a new card with a chip. At the same time, NTTA changed my mailing address without my consent so it went to an unfamiliar address. In fact, someone did a change of address at the post office and because I have a common last name, my name was included in this 'family' change. That was a nightmare because this changed my address on bank accounts, utilities, doctors offices, credit cards etc.... and it was not my doing. All my bills went somewhere else.
Every account that had a bogus address took off any late charges and fees as I told them to never change my address without written permission, except NTTA. They pulled on more charges and fees and told me it was the DMV s error. The DMV changed it back to my address but won't pay the ntta late charges and fees.
I normally pay 70/month in tolls but now it is ridiculously over $1k
What would you do?

[EDS_]

Originally Posted by JustTess

I seem to go in circles with NTTA. Either they do not comprehend what I'm saying or they do not care. Here is the short version.
I was unaware that my card was not able to be charged when my bank changed it to a new card with a chip. At the same time, NTTA changed my mailing address without my consent so it went to an unfamiliar address. In fact, someone did a change of address at the post office and because I have a common last name, my name was included in this 'family' change. That was a nightmare because this changed my address on bank accounts, utilities, doctors offices, credit cards etc.... and it was not my doing. All my bills went somewhere else.
Every account that had a bogus address took off any late charges and fees as I told them to never change my address without written permission, except NTTA. They pulled on more charges and fees and told me it was the DMV s error. The DMV changed it back to my address but won't pay the ntta late charges and fees.
I normally pay 70/month in tolls but now it is ridiculously over $1k
What would you do?

Gather all your supporting documents. Go to the NTTA office. Sit down with an agent and solve this. I've dealt with NTTA for couple of decades with no issues at all.

[MckinneyOwnr]

Originally Posted by JustTess

I seem to go in circles with NTTA. Either they do not comprehend what I'm saying or they do not care. Here is the short version.
I was unaware that my card was not able to be charged when my bank changed it to a new card with a chip. At the same time, NTTA changed my mailing address without my consent so it went to an unfamiliar address. In fact, someone did a change of address at the post office and because I have a common last name, my name was included in this 'family' change. That was a nightmare because this changed my address on bank accounts, utilities, doctors offices, credit cards etc.... and it was not my doing. All my bills went somewhere else.
Every account that had a bogus address took off any late charges and fees as I told them to never change my address without written permission, except NTTA. They pulled on more charges and fees and told me it was the DMV s error. The DMV changed it back to my address but won't pay the ntta late charges and fees.
I normally pay 70/month in tolls but now it is ridiculously over $1k
What would you do?

Sorry, but you are wrong. They can charge chip cards just fine. If the charges didn't go through, it would be because the address with NTTA no longer matched the address with the card... but you also just said that the address got changed on your credit cards too.

So there's already two inconsistencies with your story.

[Aceraceae]

I had a lot of problems when I moved from out of state. It was a beating and took forever, but I did get a resolution.

[JustTess]

Originally Posted by MckinneyOwnr

Sorry, but you are wrong. They can charge chip cards just fine. If the charges didn't go through, it would be because the address with NTTA no longer matched the address with the card... but you also just said that the address got changed on your credit cards too.

So there's already two inconsistencies with your story.

That is not what I said. The chip card's # was changed so it was not the same # that NTTA had. Also, In the process of finding out my accounts were changed took place over a whole month and then automatically changed back to the bogus address (postal address change system) again... It took me a whole summer to to change my address back to the original one I live at for over 5 years. It was a real PITA explaining to people I had not moved, I had never moved, and I had never lived at the other address that was changed by the post office address change form that was filed out by someone the PO cannot tell me because it is private information. The Post Office has no record that I had even signed an address change form for myself but I was included in someone else's form as a family member. Really strange because I don't know anyone at the address it was going to.

I never got the zip cash bill. My card was never charged. I was only aware of the bill when collections called for past due zip cash amount when I have a tolltag.

This led to me flagging every one of my accounts and requesting no address change w/o direct contact from me. The whole ordeal is more than annoying because the person at the other address has all my account information.

[JustTess]

I tried that today and even got to a supervisor who told me they can't do anything. They go by the DMV's information and according to them... I moved to the bogus address (3 miles away from me) and I moved back to my original address (A house I own)

[Tyryztoll]

We just obtained a Toll Tag account on a chip card with no problem. Those zip cash bills were a pain.

[jdallas]

Listen to EDS - if you drive down to their office with all of your documentation, you have a greater chance of sorting it out. phone calls/chats/email won't get you anywhere. I had a friend who ran into a similar circumstance and they wiped it away after he went to their office.

[aggieplaya]

So you knowingly drove on toll roads for months, and it didn't occur to you at any point in that time that you may need to pay for those tolls or check your own bank charges to see if they were hitting your account?


It sucks that the address change caused a problem in charging your account, but this could have been resolved on your part much sooner and all the late fees wouldn't be tacked on. You drive toll roads, you know they aren't free - so you can't go 6 months without noticing they haven't charged you. You have ample opportunity to see red flags on this, why did you not call them to ask why you weren't seeing the charges?

[Aceraceae]

We use them so much I certainly don't track the auto debits from them.