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Old 09-09-2011, 09:59 AM
 
1 posts, read 2,108 times
Reputation: 10

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I am thinking of moving to this complex but I have been reading some not so great reviews. For example, the man who stabbed his dog lived here. Does anyone know about this place or have any info on the neighborhood?
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Old 10-22-2011, 06:58 PM
 
1 posts, read 2,035 times
Reputation: 11
We have lived here for almost 3 months, have had a NON DISCLOSED at signing roach infestation since the first night we got here, they obviously do NOT know how to properly treat the problem, after almost three months, (it's now October 22nd, and gets VERY cold at night, because of window and doors that don't seal right and are super old) they finally came to fix our thermostat, that was not even connected! (and left a mess!) Due to the roaches our child has been sick non stop since moving in. We have gone down to the office SO many times, and the response was "I'll put the work order in", only to find out there was never any put in! Finally I took letters down and something started to get fixed, but over half of the problems in here we have had to fix ourselves. Now, to top it off, we got a $50 fine due to "excessive noise", when we NEVER received an oral or written warning about our noise level.. (HELLO! We have children 8 and under and live on the 4TH FLOOR! YOU PUT US HERE!) We believe this is just retaliation due to my negative reviews and standing up to the "manager".
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Old 08-03-2013, 06:48 AM
 
1 posts, read 1,627 times
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Unhappy Monaco South Apts.

YES...IT'S TRUE THESE R THE WORST APTS. I've ever lived in and it has the worst MANAGEMENT EVER...!
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Old 02-09-2014, 01:35 AM
 
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I know this is a long post, but you’re picking a place to live. Shouldn’t you be as informed as possible?
Let me be honest, as a resident of Monaco South Apartments, I was given two very good clues about how things were run here before I signed a lease, and I chose to ignore them. So yes, I brought a lot of this on myself, but beware, this has easily been my worst rental experience in my 15+ years, and that’s saying something. During my time at the Breakers apartment complex, rats crapped in my air intake system and caused $900 in car repairs. Monaco South has rats in the trash, too, but the Breakers had free Zumba classes, so…
Clue one – I was looking for an apartment. I was looking for something a little less expensive, and less ratty, than the Breakers. I had looked into the Echelon Rental Group and found Monaco South. The location is nice, and it would give me a decent commute to work. So, I went to see an apartment and found the size, laminate flooring, closet space, kitchen storage, and layout pretty nice. They had a decent workout room and business center. I was getting close to moving time, so I filled out an application and paid the application feed. Five days go by, and I haven’t heard anything, so I call the office. I get a hold of Chris (male manager, now gone). I mention that I hadn’t heard back and wanted to check in. He tells me, oh yeah, you were approved days ago, here’s your address information and move it date. For a smarter person, the story would have stopped here. If the office can’t even call you back before you move in, what will they do once you’re locked into a lease?
Clue two – I go to leasing office to sign my lease on my rental day and pick up my keys. Neither Chris, nor Julie (leasing agent, also now gone) are there. Just a temp. She hands me my lease information. My address has changed. The apartment number I was told over the phone (and setup cable, Xcel, and mail service to) is not my apartment. So, I get panicked about a bait and switch and ask to speak to someone actually employed there. She’s get a hold of Julie. She lets me know the flooring in the apartment I was supposed to get wasn’t finished, so I’m getting another unit. I ask to see the unit before doing the lease. It seems okay. I sign the lease, but not before realizing they have my deposit information wrong by $300, in their favor. Julie says to just correct in on the lease. Again, a savvier person would have questioned pretty much all of this and decided to find another place. Unfortunately, when all your stuff is in a U-Haul, you’re sort of over a barrel. So, if you are a sensible person who would have already moved on from Monaco South, you don’t have to read the rest of the review, for those of you who could see yourself in this situation, here’s what’s up at Monaco South Apartments once you’re a resident.
• Monaco South does a lot of government subsidy housing – section 8, disability, and SSI. Not an inherently bad thing, but there are too many people in some apartments, low accountability, etc.
• The “24 hour accessible exercise room” only became 24 hours after I repeatedly asked the leasing office for access (paid or otherwise) to the fitness center.
• Cigarette friendly – this place has more smokers per capita than Serbia (wiki it). Butts are in the elevator, on the walkways, in the parking lot, everywhere.
• The elevator – in addition to smelling like cigarettes, it only works when the temperature is above freezing. Which means when you most need it, the elevator is out of order, leaving you with outside metal staircases that are not salted or sanded and freeze over very quickly.
• Speaking of freezing – Monaco South does not have central heating or central air. Heating is still managed by water pipe registers installed in the front room, bedroom, and bathroom. These registers run along the outside walls of the rooms. This is why they have energy efficient windows (not to upgrade your lifestyle!). It’s because if there is any leak of cold air through these windows, the pipes burst. I’ve had three burst pipes in my time here.
• Other flooding – in addition to my burst pipes, I also had a recurring ceiling leaking issue in my bathroom. This happened several times over a 5 month period. I still have a paint bubble and strip of unfinished patch about 3 feet long in my bathroom. Basically, fixed at Monaco South means the leaking has stopped, not that cosmetically your stuff is fixed.
• Communication – so why did it take 5 months to get a leaked fixed? Monaco South sucks at communication. Calls go unanswered, emails go unreturned, and folks are not called back. I ended up having to escalate this to the Echelon Property group to light a fire under the local management. In the last 4 months, there has been a complete management change. So far they are better, but not great. They claimed to be leaving messages for me when they’d actually been calling a disconnected number. At best, they were fibbing about leaving me messages, simply hanging up when they got the beep-beep-beep. At worst, they weren’t even trying to call me.
• New communication – this new management team does seem to be on top of community issues much better than the last. We just got notices that they are spraying for cockroaches! (P.S. you have 6 days to pack up your kitchen, bathroom, and hall closet or accept at $57 fine, hope you didn’t have something else to do).
• New communication 2 – they are cleaning up the parking situation here at Monaco South…in the covered (read: revenue generating) spaces only. They towed and threatened anyone parked in the covered spaces, but there is still a car in one of the better uncovered (read: free) spaces that has had a flat and hasn’t moved in at least 8 months. If you’re going to tackle an issue, tackle all of it, not just what is best for your bottom line.
• The pool – The website pictures show a relatively pretty little community pool in the front building. And for the first 4 days of the pool season, it is. But this summer it was the ickiest shade of green, and you could see oil pools on top of the water. Granted, that’s a residential hygiene issue, but you get some clue as to the neighbors.
• Neighbors – my first neighbor died and was in his apartment for over a week before someone called it in. I had to tape plastic bags over my air-conditioner unit before they moved the body. Obviously, this isn’t Monaco South’s fault, but it pretty well encapsulates my time here.
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