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Old Yesterday, 01:49 PM
 
Location: Chicago, IL
49 posts, read 132,520 times
Reputation: 138

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I run a small business. I have 3 employees. One has been with me for 12 years since day one. He has never been late and never missed a day. Never had problems with him. When I can't come in I call him and he is right there at the office.

My wife and I installed Nest security cameras in the office and they record in hi-def on Google's cloud.

One of our customers came in one day and complained my employee had over charged her and that he said he could only take cash. This concerned me so I started watching the videos. The employee did quote her a price higher than we normally charge and told her the cc machine was broken and she had to pay cash. She paid him cash, which he put the normal $20 in the pos system and register but he took the overcharged amount and stuck it in his pocket. I was in shock. Well I've watched him on video and saw him do it 2 more times. So this is blatant theft. I feel so violated and walked all over.

My wife says he should be terminated immediately. Not only that, she says I only caught him 3 times but he's probably been doing this for years. $20 here and there doesn't seem like much but that's $400-$500/month. And it's ripping off our customers.

Looking for input here. Should we terminate him or give him another chance? 12 years is a long time to have a relationship with a person and we treated him like a friend, not just an employee # in a file.

 
Old Yesterday, 01:53 PM
 
4,179 posts, read 1,704,850 times
Reputation: 13247
Show him the video and fire him. Do it with regret, but fire him nonetheless. A person who is dishonest in small ways will be dishonest in big ways, too.
 
Old Yesterday, 01:54 PM
 
Location: North Beach, MD on the Chesapeake
32,427 posts, read 39,712,483 times
Reputation: 41007
Quote:
Originally Posted by johntaylorny View Post
I run a small business. I have 3 employees. One has been with me for 12 years since day one. He has never been late and never missed a day. Never had problems with him. When I can't come in I call him and he is right there at the office.

My wife and I installed Nest security cameras in the office and they record in hi-def on Google's cloud.

One of our customers came in one day and complained my employee had over charged her and that he said he could only take cash. This concerned me so I started watching the videos. The employee did quote her a price higher than we normally charge and told her the cc machine was broken and she had to pay cash. She paid him cash, which he put the normal $20 in the pos system and register but he took the overcharged amount and stuck it in his pocket. I was in shock. Well I've watched him on video and saw him do it 2 more times. So this is blatant theft. I feel so violated and walked all over.

My wife says he should be terminated immediately. Not only that, she says I only caught him 3 times but he's probably been doing this for years. $20 here and there doesn't seem like much but that's $400-$500/month. And it's ripping off our customers.

Looking for input here. Should we terminate him or give him another chance?
He violated your trust. You likely could have him charged for theft. He's been overcharging your customers and lying to them, which could easily ruin your business. What do you really think you should do?
 
Old Yesterday, 01:55 PM
 
Location: Aurora Denveralis
3,725 posts, read 1,247,297 times
Reputation: 5160
Graft is extremely common among long-term, often highly-reliable and trusted employees in retail situations.

I'm sorry to hear it, both for you and him. The few thousand he's likely pocketed is going to be his retirement fund.

But fire him immediately,
with two weeks to one month's pay in exchange for a no-dispute letter (get legal help with this and nail down every point you can). It may seem outrageous, but it's a small gesture that will forestall a huge amount of hassle should he sue, drag you through unemployment hell, slander and trash your business etc.

Also: Do NOT let him spend one unsupervised minute on your premises once you've dropped the bomb. Change your locks. Change your alarm codes. Change your passwords. Immediately.

Basically, line up everything before you so much as stop smiling at him.
 
Old Yesterday, 02:19 PM
 
Location: East of Seattle since 1992, originally from SF Bay Area
28,613 posts, read 51,284,603 times
Reputation: 29182
Terminate.


I had a similar situation, with an employee of 4 years that I trusted. I contacted the police, and decided not to prosecute because the amount "taken" was unknown, and the District Attorney would have had problems determining the level of charges. In my case it was not video, but emails - free delivery if the customer would pay cash, and no record of the transaction in the billing system. There were also additional theft issues that couldn't be quantified, such as using my equipment for personal business, and buying personal items using my wholesale tax ID. I fired the employee immediately, and did not show the evidence, just told her I had it. She did not deny it but was apologetic (and cried). I changed the locks and the password on her company email immediately, before actually firing her, no severance, and in fact advised her not to use me as a reference for future jobs.
 
Old Yesterday, 02:36 PM
 
1,789 posts, read 425,551 times
Reputation: 1527
Honestly, I can't even believe you are asking this question.
 
Old Yesterday, 02:42 PM
Status: "Alive." (set 5 days ago)
 
Location: Pennsylvania
9,627 posts, read 3,312,335 times
Reputation: 7543
Quote:
Originally Posted by johntaylorny View Post
I run a small business. I have 3 employees. One has been with me for 12 years since day one. He has never been late and never missed a day. Never had problems with him. When I can't come in I call him and he is right there at the office.

My wife and I installed Nest security cameras in the office and they record in hi-def on Google's cloud.

One of our customers came in one day and complained my employee had over charged her and that he said he could only take cash. This concerned me so I started watching the videos. The employee did quote her a price higher than we normally charge and told her the cc machine was broken and she had to pay cash. She paid him cash, which he put the normal $20 in the pos system and register but he took the overcharged amount and stuck it in his pocket. I was in shock. Well I've watched him on video and saw him do it 2 more times. So this is blatant theft. I feel so violated and walked all over.

My wife says he should be terminated immediately. Not only that, she says I only caught him 3 times but he's probably been doing this for years. $20 here and there doesn't seem like much but that's $400-$500/month. And it's ripping off our customers.

Looking for input here. Should we terminate him or give him another chance? 12 years is a long time to have a relationship with a person and we treated him like a friend, not just an employee # in a file.
Easiest call ever. FIRE HIM
 
Old Yesterday, 02:46 PM
 
65,748 posts, read 67,108,741 times
Reputation: 44057
terminate!
 
Old Yesterday, 02:49 PM
 
Location: Aurora Denveralis
3,725 posts, read 1,247,297 times
Reputation: 5160
Quote:
Originally Posted by Grlzrl View Post
Honestly, I can't even believe you are asking this question.
I can. It's a bit like a divorce; there are entanglements beyond the basic money and work relationship. But the answer doesn't change.
 
Old Yesterday, 02:50 PM
 
10,294 posts, read 5,018,505 times
Reputation: 6875
Just terminate. But don’t show the video until you are challenged by the employee.
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