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Old 07-11-2011, 10:20 AM
 
Location: Denver area
21,033 posts, read 21,768,049 times
Reputation: 35109

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Quote:
Originally Posted by elnina View Post
In other words: some people like it, some don't. We still should have a choice...
I didn't say there shouldn't be a choice. I was simply responding to the poster who said he was baffled at anyone having problems. Many people DO have problems.
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Old 07-11-2011, 10:48 AM
 
Location: EPWV
9,371 posts, read 5,630,905 times
Reputation: 10746
Quote:
Originally Posted by datacity12 View Post
How about customers who take out their bad days on the cashier? It goes both ways!
True... they shouldn't do that either. Sometimes you have to overlook those things and try to turn it around by, as the old saying goes, killing them with kindness. However, the cashier is the representative for the store and should at least try to be upbeat when customers come through their lines. I've seen some customer reps turn an otherwise surly individual into a Teddy Bear after after a 10minute unpleasant encounter.
They deserved a bonus
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Old 07-11-2011, 12:17 PM
 
Location: In a house
13,262 posts, read 33,997,368 times
Reputation: 20198
There are often glitches at the self-serve. For example, the Big Y near me requires a cashier to scan coupons, and the silver/gold coins. I still use the self-serve, and I accept upon going in that I might need to wait a minute while the self-serve cashier can get to me if she's busy with another task, or on a Sunday. I also bag my own groceries, and really don't like having someone else bag them for me.

Even before there were self-serves, I bagged my own. I learned that the hard way after watching baggers put ONE two-liter bottle of Pepsi in a bag, then putting the bag, with nothing else in it, in the basket. Then bagging another bottle, by itself, then putting 6 glass jars of peanutbutter and tomato sauce and olive oil in a plastic bag with no paper supporting it, and mixing bloody packages of ground meat with a dozen eggs tilted on the container's side...

Finally I got fed up watching baggers just really not have ANY idea how to bag, and having to take everything out before leaving the supermarket and re-bagging them myself, and told the baggers to just go away and leave the bagging to me.

The cashiers are often even worse, because they're in a hurry to get to the next customer.
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Old 07-12-2011, 04:23 PM
 
Location: Southern California
28,178 posts, read 15,657,272 times
Reputation: 51179
Quote:
Originally Posted by elnina View Post
In other words: some people like it, some don't. We still should have a choice...
I like having choices available to me.
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Old 07-12-2011, 04:34 PM
 
Location: New Albany, IN
832 posts, read 1,290,251 times
Reputation: 1125
I'm another vote in favor of getting rid of those machines. I never really cared so much that they are "job eliminators" (because being a cashier sucks) but I hate self-checkers because 1. it's easier to steal and 2. there's always some kind of problem when you try to scan the item correctly (e.g. machine said you didn't bag the item when you did). Some companies (including Walmart, where I work) are so desperate to save a few bucks that they'll try anything. Not worth it!
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Old 07-12-2011, 05:32 PM
 
Location: Kentucky
2,927 posts, read 7,327,968 times
Reputation: 1300
Quote:
Originally Posted by Rayah(812) View Post
I'm another vote in favor of getting rid of those machines. I never really cared so much that they are "job eliminators" (because being a cashier sucks) but I hate self-checkers because 1. it's easier to steal and 2. there's always some kind of problem when you try to scan the item correctly (e.g. machine said you didn't bag the item when you did). Some companies (including Walmart, where I work) are so desperate to save a few bucks that they'll try anything. Not worth it!
I don't know how it's easier to steal by using self checkouts??
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Old 07-12-2011, 05:53 PM
 
8,268 posts, read 10,250,521 times
Reputation: 4746
I might take some heat for mentioning this but I've noticed (granted anecdotally) a correlation between age and ability to complete a self-scan transaction without drama/confusion. Be interesting to see an actual study on it.
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Old 07-12-2011, 05:59 PM
 
Location: Las Vegas
13,255 posts, read 23,804,991 times
Reputation: 24004
I never go to the DIY if there's a real person available. I want our local people to have jobs. We need more jobs here, not less. And I don't care that someone in Indonesia will be unemployed if stores remove the DIY scanning stations.

I don't think they work all that well either. I'll take the person every time. BTW, a less than honest person I know cheats those self checkouts like crazy.
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Old 07-12-2011, 08:37 PM
 
Location: San Antonio/Houston
32,795 posts, read 50,523,737 times
Reputation: 81388
Quote:
Originally Posted by maciesmom View Post
I didn't say there shouldn't be a choice. I was simply responding to the poster who said he was baffled at anyone having problems. Many people DO have problems.

I didn't responded to your post. I merely made a general remark. It just happen that my post was under your post...
I think people that love it should be able to use it, and those that hate it - should avoid it lol
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Old 07-12-2011, 08:41 PM
 
Location: California
29,328 posts, read 31,357,921 times
Reputation: 24406
My big chain grocer just put them in. I've used them occasionally but
don't care if they are there or not.
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