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Old 06-06-2014, 05:18 PM
 
Location: Sierra Nevada Land, CA
7,936 posts, read 8,517,809 times
Reputation: 11654

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So now the tables are turned! (pun intended).

Restaurants are now reviewing customers and sharing this info.



Restaurants Can Now Give You Bad Reviews

Are you a difficult diner? Sure, none of us like to think we are, but if you ask for substitutions, send back orders, or tip badly you might want to change that, and quickly. Why this sudden call for eater introspection? The restaurants you frequent can now review you.


Restaurant System Dimmi Allows Restaurants to Review Customers - Delish.com
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Old 06-06-2014, 05:28 PM
 
17,202 posts, read 22,247,893 times
Reputation: 31350
I kinda like this

because on yelp anyone-even anonymous can rip a business apart...sometimes its kids trying to be funny, saying they find bugs in the food
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Old 06-06-2014, 09:44 PM
 
Location: Heart of Dixie
12,448 posts, read 10,181,568 times
Reputation: 28075
Well, now I'll definitely be sure not to tip. This is certainly a bad idea and is probably indicative of the treatment people are to expect in the future.

Let's see, I could make reservations in a different name and pay with cash.
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Old 06-06-2014, 10:11 PM
 
Location: Philaburbia
31,262 posts, read 57,461,137 times
Reputation: 52149
Make your reservations via telephone with first name only.

I'm wondering if this doesn't violate some type of Terms of Service or similar web user agreement.
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Old 06-06-2014, 10:27 PM
 
Location: Currently living in Reddit
5,655 posts, read 5,478,058 times
Reputation: 7260
Having owned a cafe, this is not a great idea. I used to simply go out and talk to the customer if there was a problem and if I felt the customer was wrong, I'd respectfully ask them to not return. Not a big deal. Their review, if they posted one, wouldn't hurt us. Smart and savvy diners see through most bad reviews.

Now, if there was one of these for customers who didn't tip delivery drivers, that would be a keeper.
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Old 06-07-2014, 08:32 AM
 
1,324 posts, read 2,003,785 times
Reputation: 1037
Its fine if its kept within the internal system and members and used positively as a way to enhance experience as opposed to just getting back at bad yelp reviewers.
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Old 06-07-2014, 09:14 AM
 
6,400 posts, read 6,518,768 times
Reputation: 9803
And now I'm picturing the reviews that Amy's Baking Company would post on their customers. snicker
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Old 06-07-2014, 12:08 PM
 
17,440 posts, read 14,921,110 times
Reputation: 33152
I don't think this would really apply to anything but a very high end restaurants in a big city like NYC, where the same people are making reservations at the same inner circle of exclusive hard to get into restaurants on a regular basis. I can't imagine a regular restaurant in some suburb looking up every single person who calls to make a reservation before they make it.
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Old 06-08-2014, 12:06 AM
 
Location: Guangzhou, China
9,620 posts, read 12,822,095 times
Reputation: 11169
I think this is awesome. When I managed a hotel/restaurant/bar I'd get people who would go into Yelp or Tripadvisor and write BS slanderous reviews in an attempt to either get a discount/compensation, or just because they thought it was cool or funny to be haughty, snarky, unfunny liars. They'd get one courtesy message or phone call (if I had their info) before I would post a detailed account of the situation, their behavior, etc. I'd post up photos of trashed rooms, stills or clips from surveillance videos of them causing a scene, excerpts of emails or texts they sent threatening to "destroy me on social media," stuff like that. Nearly all these,slanderous reviews got taken down, and the ones that remained just looked like a business defending its integrity against a childish jerk.

If people had a legit issue, I'd openly apologize and tell them to contact me directly so we could rectify the situation. But the slanderous BS was met with a pretty heavy response. Those businesses were my livelihood and those of my employees and friends, there was no way I was going to let some lying jerk make a dent in it...

Last edited by 415_s2k; 06-08-2014 at 12:20 AM..
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Old 06-08-2014, 01:02 AM
 
Location: Heart of Dixie
12,448 posts, read 10,181,568 times
Reputation: 28075
Quote:
Originally Posted by 415_s2k View Post
I think this is awesome...Those businesses were my livelihood and those of my employees and friends, there was no way I was going to let some lying jerk make a dent in it...
You'll show them.
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