Quote:
Originally Posted by PokerMunkee
Get on FordTaurus.net and post. A Ford Social Customer Service rep will respond and open a case for you. They don't want to see negative comments online and will get you fixed up.
Need to find a better dealer that has a better relationship with Ford. Sounds like the dealer(s) you are working with are being heavily audited and must get every $300+ job authorized through Ford.
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It's great that Ford goes so far as to have Customer Representatives camp out on forums dedicated to their newer vehicles, but it's sad that folks have to go through such great lengths to get the customer service they should be receiving in the first place. Honestly, as upset as I am about the issues the Ford Flex has, I'm that much MORE upset by the dismal customer service of their dealerships, which I've both experienced firsthand many times (through several different dealerships) and from reading other owners tales of woe. Every time I visit
www.fordflex.net, I just about wanna scream reading all the stories of people having issues with their vehicle, taking it in, getting the run-around, having to get three levels of Management and the forum's Ford CSR involved, blah blah blah, just to fix issues which should have been fixed the first time the customer drove into the service bay.
And it's not like these are issues where one owner had the ONLY Flex that ever had that particular problem. They're common issues that, although Ford does not always issue a TSB or recall for, are certainly common knowledge amongst the members of the forum, and by extension, Ford (because of the presence of the CSRs).
My experience with Ford's dealerships has been so terrible that it delayed my purchasing of a Ford Extended Service Plan significantly. It's not that I spent time debating whether the plan would pay for itself or any of those normal concerns. It's that I honestly didn't know which dealership I could trust to take care of the vehicle if/when something DID go wrong. For the issues I've had on the Flex, I tried 2 of the highest-rated Ford dealerships in the San Diego area (according to Yelp, looking at reviews specific to the Service Department) and was still hosed. I eventually did buy the ESP after getting OK service at another dealer, but even they pull all the typical slimeball stuff like telling me I need a new battery (tests fine) or new brakes (brand new, just serviced by another Ford dealership).
I'm a BIG Ford fan, but honestly, their dealership's customer service alone will likely keep us from buying another newer Ford.
Mike
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