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Old 12-22-2010, 08:55 PM
 
Location: DFW
6,717 posts, read 11,179,897 times
Reputation: 4980

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One time earlier this year, I had a coupon for something like a $15 oil change at Firestone tires offered to alumni of my school. So I went to a local shop in this very upscale neighborhood and asked for an oil change, presenting the coupon. The guy at the desk instantly rejected it, saying that the parts alone will cost more than $15 and they'll lose money. He even yelled out loud for everyone standing in line and his coworkers to hear how heartless I was..

So I sent an email to the organization at my university offering the coupon asking if it's even real and valid, citing my experience. They immediately contacted the store and the store contacted me immediately apologizing and offering to do the service and accept the coupon.
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Old 12-23-2010, 12:41 AM
 
1,308 posts, read 2,915,507 times
Reputation: 613
yeah a place that has free coupons for meal specials and i get a couple a week in the mail and use them to eat out .one of the mgn said that they lose money on this deals and my reply was stop sending out coupons then
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Old 12-23-2010, 06:05 AM
 
10,139 posts, read 22,428,295 times
Reputation: 8239
There is a whole population of women who buy ten things and return them all. A couple of years ago some retailers set about identifying them and kicking them off their customer lists.
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Old 12-23-2010, 06:53 AM
 
8,268 posts, read 10,382,153 times
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Many businesses offer services/products at prices that have zero or even negative margin in hopes of driving additional more profitable business.

For the cheap oil change coupons they'll look it over and hopefully find at least an air filter that needs replacing, maybe some worn belts and hoses, corroded or low charging battery, breaks that need work, or if they are really lucky something juicy like an oil or power steering leak. It is just a trade off, for every few $15 oil change they don't make money on they should get one in that both needs additional work and has owner willing to do it.
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Old 12-23-2010, 08:19 AM
 
Location: Northern MN
3,869 posts, read 12,515,327 times
Reputation: 3540
I see it all the time.
The oil change special.
The sign will read oil change $19.95

So I pull in and say I want the $19.95 oil change.
I pull in they pull the drain plug. Then there is a discussion with the guy doing the work and the guy at the counter.

Then the guy will say, Ahh you have a diesel.
Me, why yes I do.
Them, well it will cost more as you need 3gal of oil.
Me, that's not what the sign says!
Them, well we already drained it.
Me. Then you should have told me first, It's not my proublem, do the work you advertise or 'll call the attorney generals office and the Better business bureau and file a complaint.

Some will still try to get you to pay more as they think they got you over a barrel by draining the oil first then telling you.
Even the oil filter for my diesel costs $12.00.
Call the cops, They will change it this time but you better be watching them as they work.
They will try to use a cheap oil or one that is not rated for use in a diesel engine.


As was mentioned it's a ploy to get you into the shop to up sell you things that you don't need.
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Old 12-23-2010, 10:42 AM
 
Location: Victoria TX
42,668 posts, read 71,603,351 times
Reputation: 35875
It's called a "Loss Leader". They don't make any money from you if all you buy is the loss leader, but they want to get you into the shop, with the expectation that you will buy something else there, too, or will feel motivated to come back in the future for regular-priced business.

Coupons for oil changes say something like "Most popular makes and models", which gives them the right to exclude some vehicles.
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Old 12-23-2010, 01:11 PM
 
Location: San Antonio, TX, USA
5,142 posts, read 11,165,766 times
Reputation: 2501
Quote:
Originally Posted by ragnarkar View Post
The guy at the desk instantly rejected it, saying that the parts alone will cost more than $15 and they'll lose money. He even yelled out loud for everyone standing in line and his coworkers to hear how heartless I was..
I can understand mom and pop stores rejecting a coupon because they know the ins and outs of the financial situation of their stores but a national chain and a manager who will still get paid the same salary whether he accepts your coupon or not? Grrr...
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Old 12-23-2010, 01:17 PM
 
Location: N of citrus, S of decent corn
34,605 posts, read 42,768,368 times
Reputation: 57291
The Firestone guy really blew it. He could have gained a new customer, but I doubt you'll go back now.
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Old 12-23-2010, 01:25 PM
 
1,308 posts, read 2,915,507 times
Reputation: 613
i print out a lot of the socalled local food places coupons for half off or buy one get one free type of deals and the places hate to take them and you have to fight with the staff to get them to take them sometimes ..
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Old 12-23-2010, 01:26 PM
 
Location: Conejo Valley, CA
12,476 posts, read 16,978,812 times
Reputation: 4304
Quote:
Originally Posted by snofarmer View Post
Then the guy will say, Ahh you have a diesel.
Me, why yes I do.
Them, well it will cost more as you need 3gal of oil.
.
Every place I've never gotten an oil change at clearly states that the price is for "up to 5 quarts".
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