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Old 11-11-2017, 12:40 PM
 
Location: Prescott AZ
5,855 posts, read 8,451,466 times
Reputation: 10757

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I received my long awaited Red Maple tree (twig) yesterday after weeks of waiting. It came in a long box with a smashed in end and the tree was broken in half. Only the roots had been wrapped. The twig itself was not.

I emailed the TN nursery immediately asking for a refund. Her answer was file a claim with the USPO to get my money back. She said I had not bought insurance at purchase which is right. So, I am out the $35 I paid for this twig ? I think this policy is wrong and I am going to contact the BBB and report this nursery. They should have wrapped the tree inside the box, and they didn't. Any suggestions?
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Old 11-11-2017, 12:46 PM
 
Location: Old Hippie Heaven
16,280 posts, read 7,134,739 times
Reputation: 9258
Chalk this up to tuition.

You will - eventually - get money from the PO.

Don't order from a nursery that doesn't guarantee their plants to arrive safely. You will pay more for that, of course.
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Old 11-11-2017, 05:10 PM
 
Location: Northern panhandle WV
2,268 posts, read 1,756,533 times
Reputation: 4589
I agree with the nursery of course you need to keep the tree and packaging to file a claim and it is usually the company that sent it to you that files the claim on your behalf.
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Old 11-11-2017, 08:12 PM
 
9,362 posts, read 15,836,238 times
Reputation: 17191
It is not the nursery's fault the PS broke your tree. The systems in place to deal with issues such as this are 1) insurance and 2) filing a claim with the carrier.
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Old 11-11-2017, 08:41 PM
 
Location: Floribama
13,537 posts, read 29,505,204 times
Reputation: 11934
Go ahead and plant it anyways, it'll likely resprout from the roots. Not sure how well red maple will grow in AZ though, that's totally different from its native environment.

FWIW, I have bought many mail order plants, and I have never received any where the whole plant was wrapped, only the root ball. Usually they'll pack it in shredded paper to cushion it however.
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Old 11-12-2017, 09:49 AM
 
Location: Prescott AZ
5,855 posts, read 8,451,466 times
Reputation: 10757
I did plant the half twig and there are many Red maples around here, including a beautiful one in my yard already. It's high desert, zone 7 a and the trees here grow easily.

I guess I will pursue this with the PO but I still think the nursery is at fault. I won't be ordering bare root again.
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