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What type of device? I get that error a lot on my windows vista computer. I also have android tablet and ipad with the app where I'll work on what's not working on my computer
Sometimes you have to use a different browser for a few weeks. I switch back and forth between Firefox and Safari when Ancestry starts acting up.
But first I clear the history and restart the computer. If that doesn't fix it (usually does), then I switch browsers.
I recall reading somewhere on the Ancestry web site that Ancestry does not recommend using Safari. Many folks have posted complaints on the Ancestry message boards about problems with Safari.
I finally cleared the history and it worked. It was very frustrating for me. Thanks for the help!
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