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Old Yesterday, 08:11 AM
 
826 posts, read 858,854 times
Reputation: 1693

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I got an email saying that they tried to extract my DNA but the sample wasn't concentrated enough.
They are sending me another kit but the skeptic in me thinks they were just too busy from the Christmas rush and used this as an excuses.
Has anyone else heard of this?
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Old Yesterday, 09:23 AM
 
Location: Nantahala National Forest, NC
21,607 posts, read 4,551,609 times
Reputation: 26466
Quote:
Originally Posted by StuartGotts View Post
I got an email saying that they tried to extract my DNA but the sample wasn't concentrated enough.
They are sending me another kit but the skeptic in me thinks they were just too busy from the Christmas rush and used this as an excuses.
Has anyone else heard of this?

No haven't heard of it but you've paid so just do it.
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Old Yesterday, 09:57 AM
 
Location: Colorado (PA at heart)
8,475 posts, read 13,183,326 times
Reputation: 10912
Quote:
Originally Posted by StuartGotts View Post
I got an email saying that they tried to extract my DNA but the sample wasn't concentrated enough.
They are sending me another kit but the skeptic in me thinks they were just too busy from the Christmas rush and used this as an excuses.
Has anyone else heard of this?
Yes, it's fairly common among any DNA company for this to happen for some people - my brother just had one from AncestryDNA that didn't work and they sent him a new kit to try again.

Why would it be because of the Christmas rush? It's more work for them to contact people and send out new kits, and be sure to toss their old kits, than it would be to just process the ones they have, even if they are backed up. It's normal for labs to get backed up after holidays/sales, your kit processing will just get delayed. They do get some complaints when this happens, but it still happens, so there's no reason to suspect they are doing anything deceptive to avoid that.
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Old Yesterday, 10:44 AM
 
Location: NJ
9,815 posts, read 20,704,450 times
Reputation: 7272
Quote:
Originally Posted by StuartGotts View Post
I got an email saying that they tried to extract my DNA but the sample wasn't concentrated enough.
They are sending me another kit but the skeptic in me thinks they were just too busy from the Christmas rush and used this as an excuses.
Has anyone else heard of this?
Yes, I've heard it happening and with a few people; it happened with at least 2 tests. One said forget it with trying a 3rd time.

Quote:
Originally Posted by PA2UK View Post
Yes, it's fairly common among any DNA company for this to happen for some people - my brother just had one from AncestryDNA that didn't work and they sent him a new kit to try again.

Why would it be because of the Christmas rush? It's more work for them to contact people and send out new kits, and be sure to toss their old kits, than it would be to just process the ones they have, even if they are backed up. It's normal for labs to get backed up after holidays/sales, your kit processing will just get delayed. They do get some complaints when this happens, but it still happens, so there's no reason to suspect they are doing anything deceptive to avoid that.
Agree. Way more work and a loss of money
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Old Yesterday, 10:56 AM
 
Location: VT; previously MD & NJ
2,014 posts, read 1,185,473 times
Reputation: 5753
Quote:
Originally Posted by StuartGotts View Post
I got an email saying that they tried to extract my DNA but the sample wasn't concentrated enough.
They are sending me another kit but the skeptic in me thinks they were just too busy from the Christmas rush and used this as an excuses.
Has anyone else heard of this?
Yes, it happened to me. They sent an email which had a link for me to order a new kit at zero cost. The second time worked.
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Old Today, 07:53 AM
 
939 posts, read 3,046,539 times
Reputation: 618
Quote:
Originally Posted by StuartGotts View Post
I got an email saying that they tried to extract my DNA but the sample wasn't concentrated enough.
They are sending me another kit but the skeptic in me thinks they were just too busy from the Christmas rush and used this as an excuses.
Has anyone else heard of this?
I love the conspiracy theory. But no, it's not because they were too busy. They would just use your original sample if they could.

https://customercare.23andme.com/hc/...fail-analysis-
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