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Old 12-31-2006, 03:01 PM
Location: Deer Park, WA & Las Vegas
13 posts, read 127,032 times
Reputation: 24


Budget by far.. price, equipment, and customer service..
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Old 03-29-2007, 03:54 PM
1 posts, read 16,435 times
Reputation: 11
Default u-haul bad buisness

Whatever you do don't go through u-haul. They are rude, they don't care about you, they promiss you a rental and then they don't have any so you get screwed, because they don't care. We reserved a trailer and they garenteed us we would have one on that day and they didn't. We reserved it for the simple reason that we had to be out of our place the next day, we told them we had kids and only a limited amount of money. They didn't care the maneger hung up on us. So now what. don't be a victim.
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Old 03-29-2007, 05:24 PM
Location: California
279 posts, read 1,003,215 times
Reputation: 154
Never use U-Haul-- we used them to move last year and the clutch blew on the tuck 8 miles into the move.. They kept my husband waiting 5 hours for a mechanic because he wasnt allowed to leave the truck unattended--and we had to offload everything into pick up trucks.. They didnt even offer to send us another truck and 8 days later we got charged $250.00 for the clutch replacement because they said we blew it and were responsible.

I have heard that they send trucks out that are bad, and this is how they get them repaired. NOT saying its True, just what I have heard...... We used

Ryder last move LOVED THEM and Ryders trucks have lift gates-- and any man out there will opt for a liftgate over a ramp anyday.

Budget--also great trucks....comfy and reliable.
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Old 03-29-2007, 05:59 PM
Location: Colorado
1,394 posts, read 3,782,248 times
Reputation: 916
Default Let me know, how you turn out.

Originally Posted by pinkpalace View Post
Have you checked out u-pack? We were going to use Penske, but decided to use ABF/U-pack to make the move a little easier. They seem to have a good reputation (at least what I've read).

Hopefully, I'll still have a good opinion of them after we finish our move at the end of this month!
My daughter and I will be moving as soon as she is done with school for the year so if U-Pack is good let me know, as we have plenty to move. Thanks, Yorkie
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Old 03-30-2007, 04:38 AM
Location: Michissippi
3,113 posts, read 6,645,856 times
Reputation: 2017
I've had good and bad experiences with U-Haul. The good--sometimes you can get a nice price. The bad--their reservations don't seem to mean anything. Maybe a truck will be available for you, maybe not.

I don't know how you can manage a business that way. I suppose that that's what can happen with a lack of price-comparable competition. If U-Haul had any real competition they'd get blown out of the water quickly.
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Old 03-31-2007, 11:06 AM
6,351 posts, read 18,083,972 times
Reputation: 9860
I. too, have had bad experiences with U-Haul; they rent junk equipment. They can be rude (the manager at one of their storage facilities in Boise, ID made me mad enough to consider getting violent across the counter... ) On the other hand, I had really good experiences with the breakdown folks they sent out... (Maybe they shoiuld spend more money on maintenance so they don't need such good breakdown service... ) Went with Penske on our last move; was VERY pleased!
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Old 07-31-2008, 09:24 PM
Location: Chicagoland
38 posts, read 91,999 times
Reputation: 14
Any other contributions to this topic?
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Old 07-31-2008, 09:42 PM
83 posts, read 350,586 times
Reputation: 37
Originally Posted by kpankulu View Post
Any other contributions to this topic?
I used U-Pack for a 500 miles move a few months back...it was absolutely GREAT.

I packed my stuff in a U-Haul, took it to their distribution facility and loaded it into a pod on a Friday. Moved to my new destination via my car on a Saturday. Stuff arrived at U-Pack distribution facility in my new city that Monday, I picked it up on Tuesday. Everything arrived in tact.

You can have them drop a pod off at your place, you load it, they pick it up and drop it at your new place, but I opted for the other method to save some $$$$ (at the expense of time)

ABF/U-Pack staff were professional and in contact throughout the move. I'd DEFINITELY use them again and highly recommend them. Saved me from having to drive a U-Haul 500+ miles with gas @ $4/gallon
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Old 07-31-2008, 09:44 PM
Location: Orlando
8,217 posts, read 10,367,815 times
Reputation: 4007
I have used both. The Budget truck looked nice and was newer... and broke down on the road which ultimately ended with me suing Budget and using U-haul. The U-hauls often look like hell but they seem to always work.
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Old 07-31-2008, 10:21 PM
Location: Norcross GA
983 posts, read 3,901,963 times
Reputation: 459
I had a bad experience with U haul in 2004. Drove my SUV with a u haul trailer from GA to CA. When we reached TX and night had fallen upon us, my veh lights all went out. We made it to the next exit and had to sleep at a truck stop until morning to find the nearest U haul. Well seems the mom and pop U haul authorized guy left some wires hanging and they were touching the ground and thats what blew my lights out. The location we found was very helpful but he had a heck of a time getting the right fuse (i guess that's what it was). So we were there sev hours b4 getting back on the road. I got compensated with $40 in U haul coupons.
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