Quote:
Originally Posted by spalam01
I see all these good comments for Penske.
I still feel the Penske's customer service is not good. I again went to Penske facility and asked them if they can help with loading the car. They said, As per the company rules, they will give instructions and watch. But I have to load the car, strap it etc.,
If they can give instructions and watch, why can't they do it by themselves. I am willing to pay even additional $ for help with loading. But they say they wont do it.
Since, I have not done this by myself, I don't want to take a risk it and I am planning to go with U-Haul just because they are giving assurance that they will take care of loading the car.
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The reason Penske won't load your vehicle on the towing is because if something happens such as damages, you can't hold them reliable. Which if you think about it is smart. You are given a Tow guide and there is even a link on the website that you can watch to guide you. If those aren't helpful enough I recommend having someone you know help you when you need it.