U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > General Forums > General Moving Issues
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
 
Old 08-06-2013, 05:21 PM
 
Location: Chapel Hill, N.C.
36,474 posts, read 43,566,158 times
Reputation: 47213

Advertisements

It's getting worse and worse. Who do you trust? We can't be too careful when hiring a company.

Couple say moving company held their belongings hostage - TODAY.com
Reply With Quote Quick reply to this message

 
Old 08-06-2013, 05:32 PM
 
Location: Dallas
5,599 posts, read 4,905,054 times
Reputation: 16445
If it's less than a full truckload, your belongings sit in a warehouse until the company has enough loads going your way. I went through this a few years back getting my dad's stuff moved down to Texas. It took much longer than the moving company initially promised.
Reply With Quote Quick reply to this message
 
Old 08-06-2013, 10:31 PM
 
Location: Lacey, WA
489 posts, read 758,840 times
Reputation: 573
Quote:
Originally Posted by no kudzu View Post
It's getting worse and worse. Who do you trust? We can't be too careful when hiring a company.
Trust movers with a better reputation than this one. While unfortunate, this couple could have avoided the stress by properly vetting out their options. When we moved from WA to NH, we got a handful of bids at varying prices. We ruled out the cheapest and highest, then spent time researching the others. We chose wisely.

Do your research folks.

-Mike
Reply With Quote Quick reply to this message
 
Old 08-06-2013, 10:39 PM
 
18,856 posts, read 31,604,866 times
Reputation: 26107
The old adage, if the price is too good to be true....it usually is, a company will under bid, to get your stuff they evaluate your belongings, and hit you up...

I have seen this happen time and time again, it is typical for Miami.
Reply With Quote Quick reply to this message
 
Old 08-06-2013, 11:23 PM
 
Location: Southwest Washington State
21,570 posts, read 14,187,164 times
Reputation: 30182
Interesting article. The tips were good too, but this one, "Have the movers come to your house to give an estimate; don't do it over the phone. That way the movers can't jack up the bill later, claiming you have extra stuff" needs elaboration.

The mover should give you a contract that states what the contents of the home are and how much it will cost you. It should stipulate how long they have after you notify them where to send your things they have to get them to you without paying a penalty.

On the day of loading, you should receive a detailed checklist of every box and item they are moving, and which has a unique number assigned to it. You will use that checklist on the day of delivery. Every item that has been assigned a number will be accounted for before the delivery is done.

If the mover does not have a similar procedure in place, don't use them. Find a mover that does have this or a similar procedure to make sure that all your stuff gets delivered.

The contract you sign binds you both. The estimate should be guaranteed to be no more than the amount on the contract.
Reply With Quote Quick reply to this message
 
Old 08-07-2013, 04:37 AM
 
521 posts, read 3,928,115 times
Reputation: 588
There are two sides to every story. Using the details reported by Today, it appears neither side is telling the whole truth.

Based on the $1775 price the couple claims they were quoted, they either don't have a very large shipment and/or were shopping only for the lowest price.

The promised delivery spread of 14-21 BUSINESS DAYS supports the assumption they don't have a lot of stuff. It would normally cost between $8000-$12000 to transport the contents of a three-bedroom home 2100 miles during the busiest days of peak summer moving season. Transit time would be between 5-8 calendar days.

Business days aren't the same as calendar days. If their belonging were picked up in Florida on June 28th and taken to First Call's warehouse (as both sides agree), the carrier would not have been late delivering in Colorado until sometime in early August because the four day transit time and mid-week holiday period in early July.

First Call is both a licensed household goods motor carrier and move broker. They received both of their operating authorities in 2012. Combined they have over eighty consumer complaints in the FMCSA's carrier complaint database since they were qualified - despite the fact that both companies have been operating in interstate commerce for less than an entire year! Someone didn't do their homework before they released their household goods to the driver.

While its true that the bill of lading (contract) includes both the pricing and service terms agreed to between the customer and their mover, household goods carriers ARE NOT REQUIRED by law to provide a binding (guaranteed) price estimate even if requested.

Anyone moving interstate should REQUEST and READ FMCSA's consumer help booklet Your Rights and Responsibilities When You Move

Last edited by RikkiTikki; 08-07-2013 at 04:52 AM..
Reply With Quote Quick reply to this message
 
Old 08-07-2013, 09:12 PM
 
1,516 posts, read 1,840,328 times
Reputation: 3121
Yes, I can see this happening. I got multiple quotes from various moving companies when we made our cross country journey. A few were too good to be true. The company would be unable to make a profit. I also received over the phone quotes...again too good to be true. Some of the companies got downright nasty with me. We ended up going with Allied Van Lines and paying on the scale of what we expected. They were pricey but you get what your pay for. In fact we came in over 2,000 pounds on what they estimated. We were on a not to exceed rate so we got some freebies above their estimate. I have nothing negative to say about our movers....they were the most professional bunch I've dealt with in 21 years of moves.
Reply With Quote Quick reply to this message
 
Old 08-07-2013, 09:42 PM
 
Location: Southwest Washington State
21,570 posts, read 14,187,164 times
Reputation: 30182
Quote:
Originally Posted by RikkiTikki View Post
While its true that the bill of lading (contract) includes both the pricing and service terms agreed to between the customer and their mover, household goods carriers ARE NOT REQUIRED by law to provide a binding (guaranteed) price estimate even if requested.

Anyone moving interstate should REQUEST and READ FMCSA's consumer help booklet Your Rights and Responsibilities When You Move
Not required, but seemed to be standard procedure among the movers we talked to prior to our move cross country last year. All but one talked about the things I mentioned in my post. The company that simply gave us an estimate off the top of his head was not in the running. Not professional.
Reply With Quote Quick reply to this message
 
Old 08-08-2013, 04:23 PM
 
296 posts, read 995,602 times
Reputation: 287
That's so crazy! I don't trust any moving companies now. I just moved my apt from CA to TX and paid around $2500.. Everything as far as arrival times and pricing were accurate, however the team who loaded my (already packed) belongings in CA decided to steal 2 very expensive designer handbags, a laptop, and a blender out of my already packed and sealed boxes. (items weren't visible, they flat out opened my boxes then got mad when I told them to seal them back up). The blender system was numbered and inventoried on my own personal list, however they purposely didn't bother to list it on their inventory and flat out took it. The lead packer had been demanding I give them a couple hundred cash (not for the company) and I refused to pay them any charges that weren't legit through the company, so I guess they stole my stuff as payback. The company I used had an A+ with the BBB and other relevant licensing agencies.. apparently that doesn't always mean anything. My advice is to use a company you've used before or have been personally recommended, get all the first/last names of the crew members just in case (I ended up not being able to file a police report, btw), and if something seems off even if it's the day of the move, have a plan B in case you need to call it off (what I should've done). Or better yet, just go with a pack-your-own stuff company or just rent a UHaul.
Reply With Quote Quick reply to this message
 
Old 08-09-2013, 05:55 AM
 
Location: South Florida
4,780 posts, read 5,319,176 times
Reputation: 4823
$1,700.00 to move just a chair from FL to CO is too good to be true.

Like others have said, if it's too good to be true it is.

You cannot just go by the lowest price when picking a moving company.
Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:

Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > General Forums > General Moving Issues
Follow City-Data.com founder on our Forum or

All times are GMT -6. The time now is 01:55 PM.

2005-2019, Advameg, Inc. · Please obey Forum Rules · Terms of Use and Privacy Policy · Bug Bounty

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top