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Years ago when I worked at AT&T in their customer service department I would often receive calls from folks who were in a 2 year contract and then moved to an area that didn't have any service. When they called to cancel service they were given an Early Termination Fee regardless of the fact that they moved to a place that didn't have service. I remember asking a manager about this when I was still fairly new to the company and the official response I received was "Well, nobody forced them to move so the fee is valid". Not sure if anything has changed since then but that's pretty much the way things are.
This is why I stick with my cable company. There is no contract or hidden fees/penalties. Everyone should know by now all the dish companies have two year contracts so I wouldn't use them unless I buy a house I'm going to stay in a while...even then I think they are overpriced.
I thought all providers have contracts--that's why you get the discount up front. Hard to believe nobody even mentioned that it was a two year contract. Verizon FIOS contract break is about the same cost and it does not matter if you are moving to an area they do not provide coverage. They won't let you out of it. I believe people have tried suing--but I do not think they've had much success. If they don't let you out of the contract, they will keep billing you, and if you refuse to pay the fee, they'll send it to collections and it could show up on your credit report.
Location: Prescott Valley,az summer/east valley Az winter
2,061 posts, read 4,134,533 times
Reputation: 8190
Guess I really don't see the problem, they offered to dishmove to your new location. I've been with dish for 18 years now and had them move me at least 20 times~ which they did. And still no termination fee.
You don't have to go with the contract if you don't want to (if you don't want to buy a contract, they'll still sell you their service, albeit at the higher monthly price). And they make it fairly obvious when you sign up - you are ONLY getting a reduced monthly fee because of the contract. It's silly to think that there wouldn't be a cancellation fee. Otherwise, why would they have a contract? There's no point in a contract if it would be free to cancel at anytime!
Can anyone please let me know if you experienced this and how you dealt with it.
About 3 months ago I signed up for Dish Network service when we moved into a temporary rental in a new town. There was already a satellite on the house, and this area did not offer cable.
We have now purchased a new home, and when I called to cancel my service they informed me that I now owe them a $440.00 "early termination fee." They happily informed me that I could avoid their "fee" if I continue with their service once we move to our new home.
Buyer beware. Dish TV will charge you over 400.00 if you decide to switch services within 2 years. I feel like I have been scammed as this was absolutely not disclosed to me in any sort of open fashion when I signed up. I planned all along to switch to a cable/internet bundle once I moved into town, so there is no way I would of agreed to this had they openly told me. The last thing I want is to be stuck with some crappy satellite tv that goes out when clouds or rain rolls over, or their slow internet service.
I am beyond livid. Any experience with this, or advice?
They don't have to TELL you anything. You weren't scammed out of anything. You simply did not know what you were agreeing to when you signed up. As in any sales pitch if its too good to be true READ THE FINE PRINT. You probably just heard. We can get you cable with a billion channels and we will throw in HBO free for 3 months and you said Hey sounds great HOOK me up. And they did.
You are basically leasing the equipment and the service for two years. Why do you think you signed a contract? Its no different than signing a lease for a apartment.
Next time read the contract ( ANY CONTRACT) before you sign it,
It really amazes me how many people just take the sales guys word as gospel.
They happily informed me that I could avoid their "fee" if I continue with their service once we move to our new home.
It's not a scam and I think this is generous. My sons just moved from an apartment to a house. When they called to move their DirectTV, they were told they would be chared $250 for reinstallation of the same service they had at the apartment since they were about 4 weeks short of 12 months of service at the apartment.
the ( FREE EQUIPMENT ) would have told me there was a contract involved. and you sighned your soul to the devil without reading the fine print so please explain how it can be a scam??
Moral of the story? Don't buy a dish. They're stupid.
Moral of the story? Don't be stupid.
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