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Old 08-11-2015, 02:06 PM
 
30 posts, read 31,781 times
Reputation: 48

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We will be moving down to Tennessee in October and have just started booking movers to come in for estimates.

It is very difficult to find movers that are even willing to make an appointment-forget Saturdays. They want to come at the most inconvenient times-like 8AM on a work day.

The day of our appointment, the representative showed up a half hour early. To me that is as bad as being late. Unfortunately I was indisposed at the time and hubby let him in. I made him wait until I was ready to follow him around the apartment and watch like a hawk.

I have done my homework and had about a page and a half of questions to ask him. I started asking the questions but figured, lets do the estimate first since most of the questions pertained to that. We started going room to room and he was asking what we were taking and not taking.

I told him we would like them to pack-when I asked him what the packing charge was he said "it's by the box". I asked the per box charge and he said he "couldn't tell me". No flat rate is available. I asked what if we use less boxes than you put on the estimate, he said, "no refund on packing but there is a weight refund". I had already found out the refund is $23 per pound if under the estimate.

As we went around the apartment, he kept saying, "don't worry about that, I can put those two things togther". Well, he won't be here on moving day, so how will the movers know? He never looked in drawers or cabinets. He seemed very vague and very slick to me.

While he was doing his paperwork, I continued to ask questions. I said that after loading, I wanted copies of the bill of lading and the inventory, as well as the tariff. He said he couldn't give me a copy of the tariff. Not sure if this is standard or not. I asked him about liability and filing claims. "Don't worry", he said, "we will pay your claim. When they say, don't worry, watch out!

He emailed me the final estimate as we were sitting there, which came to over $4,000. A bit much for a two bedroom apartment. Once he left I figured out why-he had put down at least triple the amount of boxes we will need. We don't have a lot of "stuff". I realize they gouge on packing charges but really? And the estimate wasn't signed so it doesn't mean jack. It may say binding but it isn't if it's not signed. We will most likely be doing our own packing. I realize we are responsible if things break but I figure we can save at least $1,000.

A couple of days ago, I called the main # and asked if I could get an estimate without packing charges. I was told I had a "moving coordinater" that I had to speak to. Interesting since we didn't formally hire this company yet. I left her a voicemail-I have yet to hear back. They obviously don't want my business.

We have two other movers coming in-both at 8AM. One was booked on a Saturday but "has kids" so he can't make it. You are in a business where you need to be available. I am tired of excuses and attitudes. Makes me wonder what will actually happen when we move. It is giving me nightmares.
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Old 08-11-2015, 02:25 PM
 
Location: Southwest Washington State
21,590 posts, read 14,200,956 times
Reputation: 30221
This is why you get several estimates. I also would keep looking. I just want to mention that movers put names on their business like franchisees. So you get some who are not as great as others with the same affiliation. We got two estimates from United Van Lines local affiliates, and one was clearly superior to the other--and everyone else. Our United experience was very good. I think your estimate is high. But you can lower it by doing at least some of the packing yourselves.

We had a houseful of stuff, including some art and some higher value breakables. We had the breakables and art packed by the movers; DH and I did the rest, and it was a big job. But doing that saved us big bucks.
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Old 08-12-2015, 01:27 PM
 
30 posts, read 31,781 times
Reputation: 48
Thank you for the idea of several affiliates. Once we get the other two estimates we will regroup. We have moved many times but never across several states. It is a very stressful process- add to that stressful jobs and it becomes almost unbearable. We are pretty much purging and packing right now.
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Old 08-13-2015, 08:24 PM
 
Location: Southwest Washington State
21,590 posts, read 14,200,956 times
Reputation: 30221
Quote:
Originally Posted by janice2348 View Post
Thank you for the idea of several affiliates. Once we get the other two estimates we will regroup. We have moved many times but never across several states. It is a very stressful process- add to that stressful jobs and it becomes almost unbearable. We are pretty much purging and packing right now.
When we purged and packed we worked really, really hard for several weeks. It is all worth it though. At least it was for us.

Remember to take your personal papers, such as birth certificates, passports, insurance papers, wills, etc with you. Do not leave them with your furniture and other possessions in vaults with the movers. Keep them with you throughout the move. We even took these into the motels where we stayed as we drove cross country. There is a lot of stuff you need when you establish residence, and there is stuff you might need. Keep it with you.
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Old 08-17-2015, 02:43 PM
 
30 posts, read 31,781 times
Reputation: 48
We have a lockbox for all important papers and will keep that with us. Also have a list for a "survival box" for our first few days.
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Old 08-24-2015, 06:04 PM
 
Location: Southwest Washington State
21,590 posts, read 14,200,956 times
Reputation: 30221
Quote:
Originally Posted by janice2348 View Post
We have a lockbox for all important papers and will keep that with us. Also have a list for a "survival box" for our first few days.
Good for you! Planning ahead.
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