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Old 06-22-2007, 10:09 AM
 
2,066 posts, read 4,415,319 times
Reputation: 1829

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While at the Airport yesterday there were a considerable number of flight delays and gate changes for departing flights. Obviously, important information needed to be broadcast over the Public Address system. But, instead of selecting employees who spoke clear English so that the masses could understand this important information; they had employees making announcements who spoke poor broken-English! Only about 5% of what the person said could be understood.

Why would an Airline do this?
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Old 06-22-2007, 10:21 AM
 
Location: Portland, Oregon
142 posts, read 955,128 times
Reputation: 105
"Why Do Airline Employee Who Cannot Speak Good English Make Public Address Announcements?"

Apparently, neither can you.
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Old 06-22-2007, 10:45 AM
 
Location: Vero Beach, Fl
2,949 posts, read 12,175,310 times
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What was the issue? Their accent or their grammatically poor English? More often than not, people who make announcements are the ones on duty or the ones available at that moment to make the announcement.
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Old 06-22-2007, 11:04 AM
 
Location: Chicago
108 posts, read 463,255 times
Reputation: 42
Because the airlines could give a crap if you make or miss your flight...

Try understanding anyone when you call their 800 numbers...
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Old 06-22-2007, 11:06 AM
 
2,066 posts, read 4,415,319 times
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Quote:
Originally Posted by jhlcomp View Post
What was the issue? Their accent or their grammatically poor English? More often than not, people who make announcements are the ones on duty or the ones available at that moment to make the announcement.
The issue was both: poor English and unintelligible English. Also, I am not attacking or trying to degrade the individual. My only point is that I would think that due to the need to communicate with passangers effectively, someone with good speaking skills would be selected to do the job.
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Old 06-22-2007, 11:56 AM
 
284 posts, read 1,565,186 times
Reputation: 190
Could it have been the airport P.A. system? It is always hard to understand announcements at the airport. In my experience, it is the microphone and / or the speakers, not the announcer. We always try to sit near the terminal desk, so we can hear better.
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Old 06-22-2007, 02:27 PM
 
2,066 posts, read 4,415,319 times
Reputation: 1829
Quote:
Originally Posted by Scholar View Post
Could it have been the airport P.A. system? It is always hard to understand announcements at the airport. In my experience, it is the microphone and / or the speakers, not the announcer. We always try to sit near the terminal desk, so we can hear better.

Nope, wasn't the P.A. system. The woman spoke really bad broken-english. My only guess is because legally, the airline cannot tell one of its employees that they cannot make P.A. announcements on the basis of having sub-par speaking skills. But then again, maybe that is not entirely ture either, because some jobs will not hire individuals if they determine that the individual does not have good communication skills.
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Old 06-22-2007, 03:06 PM
 
284 posts, read 1,565,186 times
Reputation: 190
It really is sad when airlines don't take every precaution to ease the stress and confusion that often comes with flying today. Some things can't be avoided like waiting thru lines (and I don't mind doing that if it makes my travel safer), but it is unfortunate (and stress-inducing) when airlines don't treat customers properly. A worker with poor communication skills is another example of why airlines should make improvements in customer service.
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Old 06-23-2007, 01:22 AM
 
Location: Midwest
1,903 posts, read 7,280,287 times
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The major legacy airlines have been through bankruptcy, and they are still in business. Apparently, Southwest alone cannot destroy the other decadent carriers.
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Old 06-23-2007, 01:36 AM
 
217 posts, read 615,280 times
Reputation: 44
I would guess that it's because these people are being paid $14,000 per year, and the airlines take whomever will work for that.
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