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Old 05-22-2015, 04:37 AM
2 posts, read 952 times
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Well, in terms of call centers and whatnot, there are several big ones in Appleton. But I guess there are big ones in GB, as well. Have no hard data, just used to live in GB (and work in Appleton, twice) and know the area fairly well.
Everyone else has to pay minimum wage which means a US location can't legally be competitive on cost alone with India, the Philippines, or where have you. Prisons can Shawshank their inmates and undercut foreign workers though. You might, and I stress might, be able to do something similar on an Indian reservation but good luck getting workers since any other job has to pay them minimum wage.

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Old 05-22-2015, 09:50 AM
Location: Milwaukee
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Uh, ok. There are giant call centers in Green Bay and Appleton. A couple of the Appleton ones are based around business (inside sales, health care, samples and the like) calls and pay pretty damn well, considering. Well over minimum to start, and it's a cheap area to live.

For certain things, an obvious Indian call center will cause more aggravation than it's worth. Many businesses will pay a premium to have this done properly. They can stop by and meet the people in charge, the people making calls, and so on. They can have training sessions. They can monitor. They can have American folks with "American" accents talking to other Americans, who prefer it that way. Trust me, I've done a good bit of outsourcing. Cheap isn't always preferable. Quality call fielding is actually increasing in the US, especially when it's B2B.
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