U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > U.S. Forums > General U.S.
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
Reply Start New Thread
 
Old 05-22-2015, 04:37 AM
 
2 posts, read 952 times
Reputation: 10

Advertisements

Well, in terms of call centers and whatnot, there are several big ones in Appleton. But I guess there are big ones in GB, as well. Have no hard data, just used to live in GB (and work in Appleton, twice) and know the area fairly well.
Everyone else has to pay minimum wage which means a US location can't legally be competitive on cost alone with India, the Philippines, or where have you. Prisons can Shawshank their inmates and undercut foreign workers though. You might, and I stress might, be able to do something similar on an Indian reservation but good luck getting workers since any other job has to pay them minimum wage.











----------------------------------------------------------------------------
http://swissmaid.ca
Reply With Quote Quick reply to this message

 
Old 05-22-2015, 09:50 AM
 
Location: Milwaukee
3,451 posts, read 3,409,805 times
Reputation: 2896
Uh, ok. There are giant call centers in Green Bay and Appleton. A couple of the Appleton ones are based around business (inside sales, health care, samples and the like) calls and pay pretty damn well, considering. Well over minimum to start, and it's a cheap area to live.

For certain things, an obvious Indian call center will cause more aggravation than it's worth. Many businesses will pay a premium to have this done properly. They can stop by and meet the people in charge, the people making calls, and so on. They can have training sessions. They can monitor. They can have American folks with "American" accents talking to other Americans, who prefer it that way. Trust me, I've done a good bit of outsourcing. Cheap isn't always preferable. Quality call fielding is actually increasing in the US, especially when it's B2B.
Reply With Quote Quick reply to this message
Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:

Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > U.S. Forums > General U.S.
Similar Threads
Follow City-Data.com founder on our Forum or

All times are GMT -6.

2005-2019, Advameg, Inc. · Please obey Forum Rules · Terms of Use and Privacy Policy · Bug Bounty

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top