Your Private Information - How would you feel?

[DogLover99]

Originally Posted by texdav

So if your concerned just close the account;you don't need advice to do that.

From everything I'm seeing, you close one, the next one is already offshore. Open a new one that's still in the US and you have no gaurantee it will stay there.

I believe I'm just leaving it alone, but I've sent a letter in response to their notification that I'm very concerned and not very happy about the idea of sending jobs/business overseas when we have 10% unemployment.

I guess that's it more than anything - Americans will lose their jobs in this process and people in other countries will get jobs. The company will probably shut down an office and open one somewhere else.

Say there are 100 people who do whatever they do with my credit card.... they have families, cars, they eat out...they don't have jobs, they don't spend money in the economy...it all kind of ripples out.

[Norm24x7]

Originally Posted by DogLover99

Okay, just got a letter that one of our credit cards is going to be sending our private information to India.

We've had this account for years and always appreciated that the store was very 'American' and even sponsored some big sporting events.

So evidently they're going to outsource the credit card handling and it's going to India.

I know how I feel....what would you think?

Nice thread .. i worked in huge Call centers in India as a Team manager for various processes (Travel, Cosmetics, Banking & Insurance). However any private information passed on to the employees remains secured in our databases under strict government regulations. Each applicant goes through 5 rounds of interview and based on his/her communication / computer skills and education, we appoint them to work as a customer care associate .. the documents provided by these applicants are sent to our Fraud department for verification ..that includes criminal records if any.

However long story short, theres nothing to worry about your private data being outsourced .. every call center i've worked with are well equipped according to world class data security standards and cross border concerns or protocols. Although if ever things go wrong, the company will be liable to bear all consequences what so ever at our client's (Your Credit Card Company) discretion, that i believe is bound under their respective host countries law and order. This makes your transactions safe and secured, just in a way you do business with your local enterprise. Hope this small piece of information brings a little relief to your heart and mind lol .. relax we're one of the worlds leading economy and when we assure you complete satisfaction and guarantee .. we would live upto your expectations and deliver the service with great co-operation ..keeping our nations honour and pride at your service

[jtur88]

Originally Posted by Norm24x7

we appoint them to work as a customer care associate ..:

The simple fact that you call them "customer care associates" and say that you "appoint" them, indicates to me that everything you have said is couched in terms to obfusicate a very grim and distasteful reality. To call them "customer care associates" is like calling a magician "a man who cuts a lady in half".

They are not "customer care associates", they are people who are given the smallest possible amount of money in exchange for doing what they are told to do. They are told to follow a strict procedure to earn profits for their employer in the most efficient possible manner. The manual says, probably in these exact words, "Say what you need to say to make the customer think you care." To imply that they are associates who care about customers is duplicitous at best. They are rabble who line up in Friday for their meager paycheck, they care not a whit about the customer, but only about the supervisor who is monitoring the call. Some of them sleep on the floor in the office.

I have no reason to disagree with what you have said about the security of the process. However, it is a fact that the only reason the company is doing anything that it does, is to increase its share value. The only reason there would ever be any scruples to anything the company does, would be out of fear of profit-threatening scandals about their process.

The company does not exercise care in order to protect its customers. The company exercises care in order to protect its own image because its image is one of the weight-bearing pillars of its profitability. And the company does not exercise "customer care" at all, except to the degree that if a customer flees, so does a tiny increment of profit and share value.

If your CEO thought it would yield a higher profit in the long run, he would sell the entire data base to the highest bidder, without a moment of reflection. And just as quickly, "appoint" his "customer care associates" into bondage.