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Old 01-26-2016, 03:09 PM
1 posts, read 568 times
Reputation: 10


I recently booked a room on line at the Marriott in Spartanburg, S.C. I never received a confirmation, so when my plans changed I did not notify the hotel. They are charging me with a "no show" and charging me the full amount of the room. I have tried endlessly to speak to someone at the Marriott that cares, but to no avail. Although they are the only decent place to stay in Spartanburg, the next time I go I will simply commute from Greenville.

Old 01-26-2016, 03:11 PM
34,963 posts, read 35,118,218 times
Reputation: 61134
Did you check the junk/spam folder for your email and honestly, one person not staying in their hotel is not going to make one bit of difference to them. There are many more people behind you willing to rent that room.
Old 01-26-2016, 03:32 PM
7,017 posts, read 5,017,962 times
Reputation: 8511
SOP in the hotel world today.

Some places, you book 5 days, they'll charge you for all 5.

People see "No cancellation, no refunds" and think that means something other than what it says.

I agree that there needs to be SOME leeway in hotels and airlines.. But, they give a little leeway, such as bereavement fares, and they wind up having a-holes who forge death certificates to take advantage of them. Ruins it for everyone.

Long story short. If you gave them your credit card number, assume you'll be billed.
Old 01-26-2016, 03:53 PM
Location: The South
3,334 posts, read 4,674,605 times
Reputation: 2187
You admit you didn't cancel. Reservations are very clear about cancellations and they held the room for you.

I've stayed there several times. Lovely place.
Old 01-26-2016, 04:04 PM
522 posts, read 614,187 times
Reputation: 300
Unless you are getting a heavily discounted rate most hotels, including Marriotts, have generous cancellation policy. When in doubt always best to call the hotel and check.
Old 01-26-2016, 08:46 PM
Location: Starting a walkabout
1,457 posts, read 642,955 times
Reputation: 1715
Marriott's used to have a "by 6 PM on the day" cancellation policy. They now require 24 hour notice.

This is due to too many people cancelling on day of expected arrival and the rooms not being filled.
Old 01-27-2016, 04:06 AM
5,677 posts, read 5,972,456 times
Not really a Greenville - Spartanburg area issue is it ?
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