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Old 12-15-2017, 08:38 PM
 
Location: Fort Lauderdale, Florida
7,729 posts, read 7,087,933 times
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Quote:
Originally Posted by SouthernBelleInUtah View Post
I get answers from my doctors or their nurses regularly. You must have some incompetent ones.
This.
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Old 12-15-2017, 08:41 PM
 
6,479 posts, read 10,394,311 times
Reputation: 6597
Quote:
Originally Posted by chellemi808 View Post
Does your doctor not use Mychart or a similar portal? All of my doctors do, and I communicate with them (or their nurses) frequently, always with quick responses to my messages.
NYU huh?

It looks like the same as email. Like I said, I'd be fine with that.

Looks pretty nifty.
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Old 12-15-2017, 08:47 PM
 
Location: Denver CO
17,595 posts, read 9,110,771 times
Reputation: 25415
My GP responds to emails in the evenings. Usually the same day, sometimes the next day, but these are obviously not urgent things of course. If something is urgent enough for me to call, I will usually get a call back from a nurse within an hour or so.

If you've been hospitalized, that's another resource. Post child-birth and post-surgery, if I had questions, I could call and talk to one of the nurses on the floor where I had been admitted. That's esp. helpful when you have a question at 3 am because they are working but sometimes not that busy while most patients are sleeping.

I appreciate this level of communication but I'd also consider it the minimum acceptable level and would switch practices if this wasn't happening.
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Old 12-15-2017, 09:15 PM
 
6,479 posts, read 10,394,311 times
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Quote:
Originally Posted by emm74 View Post
My GP responds to emails in the evenings. Usually the same day, sometimes the next day, but these are obviously not urgent things of course. If something is urgent enough for me to call, I will usually get a call back from a nurse within an hour or so.
That is actually quite good.

Ironically, they (the emergency room) told me that GPs are more accessible than specialists. I feel it should be the other way around.
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Old 12-15-2017, 09:18 PM
 
Location: Texas
3,535 posts, read 2,618,270 times
Reputation: 5693
Quote:
Originally Posted by jobaba View Post

But pre-emptively saying to every patient "You can never email me or get me on the phone, you can only make an appointment to see me 3 weeks from now, or leave a message with the receptionist and 'someone else' who vaguely knows your case will/may supply an answer and have the receptionist call you back."

I mean, that's a bit bad to me. I mean some of these people are dealing with heart conditions, and serious stuff.

Am I really all alone in my opinion here?
To never be able to get a hold of someone with clinical knowledge to discuss your concerns? No, you are correct, that's not acceptable, and I wouldn't be happy with that type of situation either.
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Old 12-15-2017, 10:32 PM
 
4,301 posts, read 1,847,807 times
Reputation: 10980
OP: I can relate.
Ten years of taking my parent to a doctor.
Each visit lasted 2 hrs. 116 of those minutes was wait time. I literally took a stop watch to see how long the doc talked or did any procedure. None lasted over 4 minutes!
Imagine making 85$ for 4 minutes of walking in, reading the chart,changing a med and sending the person on their way. 4/60 is 15 x $85. In one hour! Wow! The kicker was: doc put her on a steroid that closed her throat ..That steroid is the current go to for docs..Because well..Those that have a reaction end up dying so there is no one to say hey ..What's up Doc????!! Because like your post says..Docs don't respond to patients...Particularly the ones who end up dying . Now lawyers..They answer
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Old 12-16-2017, 05:07 AM
 
Location: Swiftwater, PA
11,754 posts, read 9,901,516 times
Reputation: 7946
For most of our lives we have had pretty good medical care. However, because of my wife's recent experience with back/knee pain; I can understand where the OP is coming from. My wife's current pain management doctor probably spends more time shaking our hand than looking at or talking to my wife. I doubt if we get five minutes of his time. We are talking about a clinic that has many, many rooms and a doctor that shuttles back and forth from one room to another - too many patients and not enough doctors in our area.

I know that many will tell us to change doctors. But when you are in pain; how far do you want to travel? These are not easy decisions.
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Old 12-16-2017, 10:36 AM
 
3,483 posts, read 6,817,239 times
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Quote:
Originally Posted by SouthernBelleInUtah View Post
I get answers from my doctors or their nurses regularly. You must have some incompetent ones.
Or the OP is demanding and difficult to work with.
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Old 12-16-2017, 11:03 AM
 
Location: Somwhere
2,597 posts, read 996,516 times
Reputation: 6602
I've had a real mix of response times from doctors, ranging from calling me at home to chat about a problem to being on vacation for 6 weeks and refusing to let their partner see their patients to simply never contacting me at all about a test they ordered (I left the HMO after that one).
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Old 12-16-2017, 02:28 PM
 
Location: TX
3,854 posts, read 4,407,206 times
Reputation: 4178
If you're very rich, you might find a doctor with a boutique practice who can spend quite a bit of time with patients. Most of us couldn't afford those. They don't take insurance, I've heard. Otherwise, ask around for recommendations or use ratings and hope you can find one that actually tries to communicate fairly well with patients. I am okay with the office assistants taking my calls or at least calling back after I leave a message...I try not to call unless really necessary. Docs now have limited time and usually have a LOT of patients. Their practices are businesses with employees and a lot of expenses involved. It's not like a TV show, where doctors have tons of time to stand around and talk with patients. Wish that were possible nowadays.
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