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Old 07-05-2018, 12:43 PM
 
4 posts, read 2,541 times
Reputation: 10

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Two part question.

#1: I called my Dr's office with a complaint about his nurse and front office staff of not calling back when I was extremely sick with Bronchitis (call backs are just about a complete void from this office). I waited for a call back and when 1 week past and I was even worse, I again called the following week and spoke to his nurse, and Office Manager about it. All were pointing fingers at each other and then the office manager started defending the inept nurse. During this call the Office Manager told me that she had my son's (he is in his mid-40's) lab results and asked if I wanted them over the phone or come in and pick them up. My son did not give prior authorization, acknowledgement, or approval to anyone in the Dr's office to provide this information to me or anyone else. He was anxious for the results so I said over the phone which she then gave me. Is the office manage providing his lab results to me a violation of his Hippa rights?

#2: I had an ultra-sound performed on July 3, and was told my Dr would receive the results on Thursday July 5. I called the office on July 5 and told the person who answered the phone that I had a question regarding why I was calling. While I was explaining, she transferred me to my Dr's nurses' voicemail, which I already knew is waste of time leaving any messages to be answered. I hung up and called back and asked for the office manager. I was transferred to her and explained the situation. She begin to defend the person who answered the phone and also told me she had my ultra-sound results in front of her and would make sure my Dr would call me back. Why does she have my results? She is not my Dr and my medical records are private and personal. Was this a violation of my Hippa rights?
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Old 07-05-2018, 01:07 PM
 
Location: San Diego
2,963 posts, read 4,799,511 times
Reputation: 1580
Your medical information was not shared with your employer. Your medical information was not stared with potential marketers. You have no case.
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Old 07-05-2018, 01:09 PM
 
Location: I.E. CA / NNV
994 posts, read 633,048 times
Reputation: 2008
1. If you thought it was a violation of his HIPAA rights why did you ask for the results?

2. No, there is no HIPAA violation because she has the information in the performance of her normal duties and she is not sharing the information outside of her normal duties. If she shared the information with someone else outside of her normal job duties it could be a violation. But in this case no. That's why she didn't give you the information on the phone.

This thread belongs in healthcare, not San Diego.
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Old 07-05-2018, 01:47 PM
 
4 posts, read 2,541 times
Reputation: 10
Answer to #1: I DID NOT asked for my son's results. She offered them to me - I did not bring up his results.... she did. She said she had them in front of her and did I want them over the phone or mailed to me. Again, not mailed to my son but to me. I knew he was anxious about the results and wanted them as soon as possible, which is hard to get from this office so I said yes so it wouldn't be weeks before he would receive them.

Because I complained about the Dr's nurse and office staff who spend most of the day joking around and complaining about the phones ringing and also witnessed them openly talking about other patients while they had patients sitting in the waiting room, in addition to not doing what the Dr tells the patient what they want done. They take it out on my son when he goes in; slamming equipment on the counter after taking his blood pressure for one example. I told the office manager that it was me who complained and they are to stop taking it out on him.
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Old 07-05-2018, 02:20 PM
 
Location: Boydton, VA
2,093 posts, read 2,693,098 times
Reputation: 3744
So, if you are not happy with the service you are receiving from this office, change providers. Let you son decide for himself.

Regards
Gemstone1
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Old 07-05-2018, 02:26 PM
 
4 posts, read 2,541 times
Reputation: 10
I plan to do that.... just wanted to know if is a Hippa violation or not. As for my son, he is disabled and could no longer take the nurses and front office staffs remarks and treatment.

Again, I just wanted to know if was a violation and do not need a lecture from you. Unless, of course it is important to you to know all about his disability, physical condition which included very close to dying.

Why not just answer a question and keep you personal and INCORRECT judgmental comments to yourself.
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Old 07-05-2018, 03:20 PM
 
Location: Malibu, CA
147 posts, read 54,713 times
Reputation: 141
Quote:
Originally Posted by gemstone1 View Post
So, if you are not happy with the service you are receiving from this office, change providers. Let you son decide for himself.
The next Dr. will be the same. Medicine today is run by insurance companies, hippos, rules, regulations, nonsense. Most Dr's I know are fed up with the system. The spend far more time on paperwork, rules, regulation, insurance this and that, it leaves them with practically no time to see patients, or treat patients with the care, compassion, time people deserve.

The whole medical system in the USA is a total joke and a failure. Its all this ridiculous rules and middlemen that drives the costs sky high. Anyone who has been around for a long while, can fondly remember the small town doc's back in the 60's, 70's. That was real medicine, real care, affordable, no stupid nonsense like today.
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Old 07-05-2018, 07:19 PM
 
Location: San Diego
32,798 posts, read 30,025,534 times
Reputation: 17687
Quote:
Originally Posted by skygazer1 View Post
The next Dr. will be the same. Medicine today is run by insurance companies, hippos, rules, regulations, nonsense. Most Dr's I know are fed up with the system. The spend far more time on paperwork, rules, regulation, insurance this and that, it leaves them with practically no time to see patients, or treat patients with the care, compassion, time people deserve.

The whole medical system in the USA is a total joke and a failure. Its all this ridiculous rules and middlemen that drives the costs sky high. Anyone who has been around for a long while, can fondly remember the small town doc's back in the 60's, 70's. That was real medicine, real care, affordable, no stupid nonsense like today.
Dang, I feel lucky then. I know all of my medical care folks pretty well. I make appointments and get it done no problems. Even my urgent care has great service.


No I'm not sharing
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Old 07-05-2018, 09:36 PM
 
Location: I.E. CA / NNV
994 posts, read 633,048 times
Reputation: 2008
Quote:
Originally Posted by sanjuancap View Post
I plan to do that.... just wanted to know if is a Hippa violation or not. As for my son, he is disabled and could no longer take the nurses and front office staffs remarks and treatment.

Again, I just wanted to know if was a violation and do not need a lecture from you. Unless, of course it is important to you to know all about his disability, physical condition which included very close to dying.

Why not just answer a question and keep you personal and INCORRECT judgmental comments to yourself.
We're trying to help. Your attitude is not helpful. This is a public forum, you get what you pay for. Perhaps you should consult a lawyer.
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Old 07-06-2018, 03:20 AM
 
4 posts, read 2,541 times
Reputation: 10
Default Hippa Violations...

Yes, you do get what you pay for and your response demonstrated just that.

To those who responded with useful information, I thank you very much.

To the two responses who chose criticized, I suggest you take your own advice as "....your attitude is not helpful."

Don't bother responding as I am ending this post.
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